-Designed and developed all business intelligence mobile applications giving executives new visibility and insight into customer patterns, operational inefficiencies, and revenue opportunities-Pioneered company-wide data-driven marketing mindset opening up new revenue streams-Architected the integration of all enterprise applications resulting in the elimination of 40+ interdepartmental manual processes and reducing costs and need for new hires.-Implemented a customer-service centered methodology for application developers which cut development time and product completion by 33% and increased surveyed customer satisfaction by 50%-Energized and led technical support and development staff to award-winning status in company among all service divisions in areas of execution, quality of service, deadlines met, service-mindedness, and employee satisfaction-Developed unique algorithm for IT helpdesk resulting in an immediate 33% faster ticket completion. -Drove application suite to SAAS cutting software expenses in half and provisioning VPN-less remote work for 1100+ employees