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Buisness development, account - and solution consultancy responsibility. Develop opportunities and translate customer requirements into solutions and processes. Work in cross international teams including marketing, maintenance & support, engineering, operations, training and customer to achieve agreed KPIs. Price / contract negotiation. Management of strategic product management and later sales consultants team. Organised lead generation activities such as annual webinar series and speaker on Concentrix webinars and seminars. Products involved are software based telecom network solutions (mobile networks, IMS, 4G/5G/LTE, IOT) and digital customer experience solutions.

Advice customers on solution design based on component and technology partner selection, running discoveries, speaker on webinars/seminars, partner support.

Customer presentations, bid strategy, RFP response, proposals, cost models, demos, QA sessions, scope of work. Partially managed sales engineering team.

Started office in The Netherlands. Pioneered through the market and prove to have a positive P&L within 1 year. Responsible for operations including budget management, project management, and procurement. Project management execution from order acceptance until handover to support. Align with international development team to ensure on-time deliverables. Role includes to meet regular with external and internal stakeholders.Note from December 1996 until June 2020 I worked for the same company under 4 different names caused by mergers / acquisitions (resp. Brite Voice, Intervoice, Convergys, Concentrix).

Interface between customer and engineering departments to successfully implement telecom automation projects. Commercially responsible for the assigned accounts.

Responsible for both planning and marketing for 2 mainstream products Multivox (IVR / announcement equipment) and Octopus (automatic call distribution system). Gathered requirements to create user requirements for roadmap development. Worked close with engineering to deliver the product (incl. packaging where applicable). Worked with (pre) sales for customer propositions, SME RFP responses, and price models. Setup of intelligence infrastructure incl. SWOT maintenance. Created also brochures with support from marketing agency.

Managed a team of 10+ persons implementing an automatic call distribution system. Maintained activity and resource planning. Build a roadmap with small product releases now known as agile development. Assistance to software engineers with designs and test plans. Risk mitigation initiatives and commenced progress meeting internally and with customer(s). Running acceptance testing and regular progress reporting to management.

Hardware - and software design supportive to the modular Group 2000 concept. Implementation (PCB development) and maintenance of various modules in an often high pressurized environment. Programming language C++. Worked on projects for European communication service providers. Commenced acceptance testing and site start-up. Meetings with various hardware providers to select the components within budget.

Software development, design and implementation of device drivers for ABB and Honeywell PLCs (TDC range). Coding and testing of user interfaces and control software for oil refineries, warehouses and grinding mixing lines in Europe mainly on Intel and Digital (PDP/VAX) based platforms (SCADA/DCS). From mainframe perspective programmed control of Siemens SIP PLC’s (e.g. providing recipe ratios).

Coding and testing of control and user interface software for industrial installations at international oil refineries. Programming of PLC’s.