Member of the SBS Leadership • Drives efforts to identify and act upon business opportunities across the entire J&J organization • Engages with client stakeholders to communicate the value of SBS’s offerings and create buy-in.• Strategic Collaborator: Partnered with Corporate Procurement office to shape/drive cash flow generation/savings initiatives for SBS (Strategy and Business Services) jointly driven by Procurement and Global Services.• Project Leadership: Led the deployment of the SBS Interaction Model framework to establish a sequence for deploying GS talent, capabilities, and services in support of SBS initiatives • Managed SBS Projects Portfolio, improving transparency.

With support from Global Services (GS) leadership, entered a year-long enterprise immersion program in a landmark collaboration between J&J and Walmart focused on improved outcomes for pregnant black women and infants in the US.• Program & Partnership Oversight: Supported continuous program improvement through UX and program delivery framework analysis • Liaised/partnered with state, Walmart, and CareSource leaders on future partnerships/ launches.• Competitive & Market Research: Developed/executed competitive assessment framework to evaluate US locations and provide Walmart/J&J leadership recommendations on potential markets and approach strategies.• Process Enhancement & Best Practices: Developed Maternal Health initiative investment capture framework • Spearheaded development of an adverse drug reaction guide to educate account teams on the consumer's perspective.

Led visioning and strategy initiatives for SEE (Service, Excellence & Experience) • Managed projects, financials, resourcing/organization structure, long-range financial planning, and long-term strategy sessions.• Process Enhancement: Cross-functionally developed Quarterly Business Review (QBR) process/governance • Optimized service delivery and increased customer satisfaction.• Strategic Leadership: Developed/drove agendas for strategic leadership team meetings to ensure alignment with SEE organization and Global Services organization priorities • Provided robust operational support to SEE Leadership Team.• Cross-Functional Partner: Trusted partner for SEE LT leaders • Fostered cross-functional collaboration across SEE/Global Services • Partnered with Strategy & Transformation • Member of Global Services’ LATAM Regional Leadership Council.

Launched a first-of-its-kind meal delivery service that provided hand-crafted organic baby and toddler foods to the US Northeast.• Startup & Foundation Leadership: Established foundation and launched the business from the ground up • Executed all operations (sales/marketing, legal/compliance, kitchen operations, web development, CX, and more).

Led global organization of hundreds of resources responsible for deal scoping, pricing, and contracting.• Collaborative Growth Initiatives: Led cross-functional initiatives to grow professional services, drive cost savings, and improve ease of doing business • Reduced custom pricing requests and realigned resources/workloads.• Process & Cost Enhancement: Executed initiatives resulting in millions of annual savings • Streamlined global sales support operations and enhanced alignment • Drove numerous Quote-to-Order improvement initiatives.

Drove development/implementation of the Avaya Professional Services (APS) business unit rebuild • Managed key initiatives, facilitated cross-functional collaboration, and established/improved processes and procedures.

Analyzed vital business initiatives to build a holistic understanding of current-day processes and policy, identify critical gaps, propose remediation solutions, and help drive implementation.