Experienced Executive with a demonstrated history of leadership in the Customer Operations environment. Varied experience including Customer Experience, Data Operations, Client Services, Sales and Implementation. Skilled in Process Improvement, Team Building, Employee Engagement and Leadership Development. I have excelled in building operations across organizations. Additionally, I am recognized by my peers and stakeholders for instilling a company culture that drives excellence, profitability, sustainability, and growth. My leadership success and philosophy are rooted in a servant leader mindset and I thrive on selecting and cultivating productive teams and individuals to meet and exceed organizational goals. I accomplish outcomes by sharing strategy, extensive knowledge, and an array of tools, along with assisting to maintain employee engagement and productivity, as well as reaching individual career goals. My diverse experience has covered managing multiple functional areas, including sales, operations, talent acquisition, and client services.Key Competencies • Strategic & Executive Leadership. Create and apply vision and strategy, influencing and transforming business structure, as well as sustaining and growing profitably. Energize individual careers and empower teams to remain customer-centric, meet goals, while attending to operational activities, daily, quarterly, and annually.• Financial Acumen. Provide analytics that drives financial, operating, and business decisions. Apply a keen understanding of the marketplace to uncover product extensions and opportunities, facilitating growth and opening markets. • Business Transformation. Identify and evaluate opportunities for transformational change. Implement a go-to-market process, aligning people, best practices, and investment for measured results. • Organizational Design and Development: Effectively diagnoses organization issues and identifies and implements appropriate solutions; coaches leaders on improving individual, team, and organizational capabilities; and provides solutions, such as organizational design, team alignment, strategic planning, process improvement, change management, coaching, leadership development, retention, and engagement strategies.• Cultural Leadership: Establishes an inclusive environment that encourages maximum individual and team effectiveness; provides strong, dynamic leadership that mentors, develops and guides employees to effectively deliver upon customer loyalty and employee engagement; promotes a strong coaching and development culture.