As the Advanced Solutions Director at Avaya, I drove sales of cloud and premise workforce engagement solutions for large enterprises, leveraging my expertise in multi-channel contact centers, workforce optimization, speech analytics, knowledge management, and more. I consistently achieved top performance and won the Circle of Excellence award for my outstanding contributions.I also served as the Workforce Engagement lead for CCaaS deployments for major clients, such as Southwest Airlines, Amtrak, and Wells Fargo, encompassing Verint SaaS and Avaya DC deployment architectures. I successfully delivered solutions that met the clients' needs and expectations, and enhanced their customer experience and operational efficiency. With a Masters in Business Administration focusing on marketing of high technology from the University of Michigan, I have a strong analytical and problem-solving mindset, and a passion for providing innovative and customer-centric solutions.