Ron Wilbur Email & Phone Number

Minneapolis, Mn, Us

Sr Scrum Master in the Consumer Lending Data Agile Studio focusing on Search, Display, Email, and Direct Mail Marketing for US Bank mortgage products. Also serve as Coach for Database Marketing utilizing Kanban methodologies.

Minneapolis, Mn, Us

Philadelphia, Pa, Us

Sept 2019 to April 2020 - Andersen CorpServed as a Scrum Master and Kanban Coach at Andersen Corp IT Infrastructure & Operations• IT Cloud Engineering where we used agile and DevOps methods to deliver cloud-based solutions and micro-services to satisfied IT customers• Kanban Coach - Information Security Team where we focused on enabling enterprise innovation efforts, while protecting company information and assets.• Kanban Coach – Telephony Team where we used Kanban methods to deliver prioritized work across the enterprise at a sustainable and predictable pace.• Also led Andersen’s Agile Community of Practice through regular meetings to connect and share best practices.May '20 - Aug '20 - 3MScrum Master in 3M's Cloud Transformation - IT Security Team

Minneapolis, Mn, Us

Coach & servant leader to Digital Marketing/UX Agile teams, where we transform our business visions into real customer value. Team focus is delivering Thrivent’s first digital experience using the Adobe AEM platform. Other coaching opportunities have included teams working in User Journey Mapping/VOC/Innovation projects.

Minneapolis, Mn, Us

Engineer on the EDGE (Enterprise Design Graphics Environment) Team. My primary responsibility is the Product Owner of the specialty equipment used by Target’s creative teams in areas like Marketing, Product Design & Development, and Property Development.Work teams at Target moved to using Agile methodologies (Scrum and Kanban) in 2015.Special projects have included: Developed workflows that deliver color-accurate printing with large format printers. Deployed OCE and Ricoh workgroup printers for design/graphics teams and architects. Deployed/support Stratasys, Objet, & 3D Systems 3D printers for rapid prototyping Manage a high-volume printer fleet that deliver over 5 million pages a year with 99.5% uptime.Lead a 40-user project to explore moving design teams from PC’s, to Mac hardware. Cost optimization projects exploring on-screen color accuracy, and design approval for creative/production.Skills used in the position include:A knowledge of building and maintaining infrastructure to support a creative environment.Deploying Mac hardware in an enterprise environmentDeploying Applications to creative teamsUsing Administration tools like JAMF Casper Suite and Apple Remote DesktopEFI Print ToolsXrite Color Measurement devicesDeploying and maintaining virtual Win2008R2 Print Server Clusters

Minneapolis, Mn, Us

Contract position in the EDGE (Enterprise Design Graphics Environment) Team, providing daily 2nd and 3rd level support to creative teams. Over 1700 Macintosh and PC workstations, hardware/software troubleshooting, Printer/RIPs and provided direct user support for the Marketing Department and Product Design and Development. Coordinated projects and support across client and technology groups. Created custom software installers for Mac deployment. Special projects including Remote Software Deployment Packages, coordinating custom development with outside vendors, managing groups of beta testers, and documenting knowledge for end-users and help desk.

Part of a unique team of three Mac engineers supporting 700 Macintosh computers nation-wide. Primary Macintosh support for 150 Macintosh computers in a Composition/Pre-press/Printing environment. Job duties include direct support to users locally, and remote support to off-site users. Researched various technologies to solve particular business needs as well as acting as a liaison between IT and end-users. Headed up sourcing and procurement of the IT department purchases and vendor relationships, as well as creating purchase requisitions and technical writing for upper management. Instrumental in integrating emerging technology at Merrill, including the transition to Macintosh OS-X. This project included user documentation, training, managing roll-out plans, and deployment of the new software solutions.

Richfield, Minnesota, Us

Part of a new Best Buy pilot project where products can be delivered and installed to customer’s homes. My position manages that customer experience as well as recommendation and installation of home theaters. Included in the program were advanced retail/sales training, A+ certification, and in-depth product knowledge in computers, home theater, and digital imaging. Also coordinated the sales training and authored the training materials for the introduction of Apple products at Best Buy stores in Minnesota.

Richfield, Minnesota, Us

The first six weeks of the contract with Best Buy was focused on deploying and maintaining a Command Center where all Macintosh Help Desk issues were sent. Acted as the single point of contact for front line Mac support during that time. Also authored 100% of the knowledge and procedures that Best Buy’s current help desk uses to support the Best Buy Mac environment. From May to Jan was involved in high level troubleshooting and maintaining over 200 Macs in various Best Buy departments. Also acting as a technical liaison creating knowledge for various policies, procedures and best practices with Best Buy I.T. and Best Buy Advertising.

Eden Prairie, Minnesota, Us

Primary support for 150 Mac workstations, network infrastructure, and users of the Fingerhut Catalog Division. Also designer and admin for the Fingerhut Creative Intranet Site. Other duties include researching and integrating emerging technology with current systems, developing new pilot programs with new workflows and deployments. In addition to writing proposals, holding focus groups and leading high-level meetings for future capital expenditures.

Chicago, Illinois, Us

Banta Digital Group - Chanhassen, MNA diverse internship focused on Customer Service and Production. Worked with many different workflow and filled in for Account Managers while on vacation. Training led up to assuming an independent customer service position for the final four months of the internship. Gained a strong background in customer service, customer relations, digital prepress workflow and the printing industry.

Menomonie, Wi, Us

Multifaceted managerial position specializing in overseeing a resident hall’s night security and front desk operations. Scope of responsibility includes the hiring and supervision of approximately 40 student/workers. Other duties include training, scheduling, payroll, performance reviews and discipline. Gained broad business and management experiences.

Menomonie, Wi, Us

A distinct position within the residence halls with the goal of developing a floor community of approximately 32 male students. Community is developed through different activities, programming and advisement.