• Handle customer inquiries across subscription tiers promptly and personally.• Manage accounts of SMB customers from 120 countries.• Become a product expert to assist diverse businesses needs (F&B, Retail, Service, etc)• Identify upselling opportunities based on customer's operational needs.• Collaborate with the product and design team on targeted marketing initiatives.• Conduct regular customer check-ins and gather features feedback.

- Create, manage, and maintain customer relationships in KASKUS e-commerce platform since 2012-2015- Create, manage and maintain customer relationships in multiple platforms such as Tokopedia, Shopee, and Bukalapak since 2015-2020- Plan digital marketing strategy on a variety of hardware tools such as a safe deposit box, pocket knife, kitchen utensils, and RFID wallet.- Plan monthly sales projection, stock allocation, budget forecast, adjust margin price on different products, maintain a relationship with suppliers.

- Provide adaptive service towards different market segmentation such as office person, family, teenagers, and cultural group. - Handling payment from POS System on day-to-day basis.- Opening and Closing restaurant with international standard and quality to make sure restaurant hygiene and quality.- Inventory Check in day-to-day basis to check the availability of product in order to prevent customer disappointment.

• Buffet-dinner system• Supervise service and food flow• Opening and closing dining hall• Clear-up guests plates, glasses, and cutleries• Job distribution within service team

- Micros Opera Full Service expertise.- MICROS POS for Food and Beverage.- Up-sell oriented base on customer needs.- Enrollment of Marriott Rewards.