Ron S. Email & Phone Number

Vancouver, British Columbia, Canada

Providing clients with strategic guidance and vision to leverage information technology to achieve their business goals. Acting as client spokesperson and advocate within Control-Alt-Delete to enhance customers' IT support experience.

Vancouver, Canada Area

Fully Managed delivers IT Support, IT Strategy, Proactive IT Management, IT Consulting, IT Projects, Cloud and Voice Services to businesses and non-profit organizations across Canada, including Vancouver, BC, Edmonton, AB, Calgary, AB and Toronto, ON.ACCOUNT MANAGER - CLIENT SUCCESS (SEPTEMBER 2017 - PRESENT)Responsible for providing strategic and efficient solution delivery, composing strategic technology recommendations and budgeting fiscal forecasts, and maintaining strong, direct relationships with Fully Managed clients.

Lexmark is a global technology company creating enterprise software, hardware and services that help organizations draw deeper value from their business information.TECHNICAL SPECIALIST (JANUARY 2010 - AUGUST 2017)Responsible for large account pre-sales and post-sales technical support. Delivered value-added support for device configuration, systems integration, and solutions implementation to customers. Also provided technical administration, maintenance, and support for local sales office.

Responsible for business development, service delivery, accounting, and administration. • Increased company revenues by 20% for a small Vancouver-based IT managed services provider by (a) creating marketing materials and information-gathering templates and procedures to deliver detailed assessements of new clients’ IT infrastructures, and (b) conducting these assessments by performing business analysis of IT infrastructures, then creating detailed reports including architectural recommendations• Enhanced productivity and customer relations for the same IT managed service provider by providing project management for IT infrastructure projects

A leading information technology business providing IT support and consulting to small and medium-sized businesses in BC, Alberta, and Ontario as a subsidiary of Telus.PROJECT MANAGER (MAY 2007 – JULY 2009)Responsible for information technology projects, reporting to the Director of Service Delivery and Project Management. • Enhanced client retention and satisfaction by managing a broad range of information technology projects including complete infrastructure upgrades, server and application deployments, virtualization, Storage Area Networks, blade servers, network components and security, and IT support transitions for clients ranging in size from 50 to 200 seats• Saved a client 11% off the quoted project cost by delivering an Infrastructure Upgrade project under budget• Salvaged a client relationship by taking over and successfully completing a stalled Citrix server upgrade projectSENIOR TECHNICAL CONSULTANT (MARCH 2004 – MAY 2007)Responsible for information technology consulting services, reporting to the Director of Information Technology Services. • Increased sales of project engagements by 10%–20% annually by developing the processes, tools, and templates for performing Information Technology Assessments; These “IT Roadmaps” contained recommendations for information technology projects that would enhance productivity, increase security, and align with the client’s business goals• Functioned as the key senior consultant for the Vancouver Organizing Committee for the Vancouver 2010 Olympic and Paralympic Games Organizing Committee (VANOC) during their tenure as a Syscom Consulting client

A self-run business providing information technology consulting and training. CONSULTANT AND TRAINER (JUNE 2000 – DECEMBER 2005)Responsible for business development, service delivery, accounting, and administration. • Provided technical consulting and project management for De Beers Canada, Inc. for an Active Directory and Microsoft Exchange server migration project• Developed custom technical curriculum covering Microsoft Windows Server 2003, Microsoft Exchange Server 2000, and Microsoft ISA Server 2000 for the British Columbia Institute of Technology (BCIT)• Planned and supervised deployment of Windows and Exchange servers. Delivered technical computer courses; also developed customized technical curriculum.

Provides information technology training, support, and consulting in the southern Ontario market and won Microsoft’s Canadian CTEC (Certified Technical Education Center) of the Year award for two consecutive years.SENIOR INSTRUCTOR AND CONSULTANT (MAY 2000 – APRIL 2003)Responsible for delivering technical computer courses, especially Microsoft Official Curriculum, and for providing technical consultations for customers of triOS Support Services, a sister company. • Named Corporate Instructor of the Year • Led an internal team in the development of custom curriculum for Microsoft Canada to introduce the new features of Windows Server 2003 to Canadian IT administrators• Assisted sales staff in pre-sales consultations to sell training packages

A leading Canada-wide provider of corporate end-user and technical computer training.IT COORDINATOR & TRAINER (MAY 1994 - FEBRUARY 2000)• Delivered both application and technical computer courses. • Implemented, maintained, and supported computer network used by both staff and students, including Windows servers, Novell servers, E-mail (including Microsoft Exchange and Lotus Notes), Internet connectivity, and network security. • Collaborated with clients and sales staff in customizing curriculum to meet clients’ needs. • Performed technical consultations for customers.

Information Technology Project Management

B.Ed., English, Social Studies

Activities and Societies: UBC Debating Society, Ubyssey student newspaper

B.A., English

Activities and Societies: UBC Debating Society, Ubyssey student newspaper