Rony Dethose, Aprm, Orm Email & Phone Number

Bahrain, UAE, Oman, Qatar And Turkey

• Responsible for the development, improvement and embedment of a strong and effective Operational Risk Framework across 5 countries to ensure current and emerging risks are proactively identified and managed to enhance.
• Conduct company-wide operational risk identification, assessment and provide analysis to the management and board.
• Develop a Quarterly risk report and present it to the Board and senior management.
• Facilitating the region’s Risk Committee and ensuring the timely tracking and resolution of identified risks and control failures.
• Maintaining the Middle East and Turkey’s risk registers.
• Continuously monitor risk exposures and deviations from established risk limits.

Middle East, India, Africa, Turkey

Risk Management and Fraud Investigations for the MEIAT region that includes UAE, Bahrain, Oman, Qatar, India, South Africa and Turkey.

Bahrain

• Conduct store visit checks by the quarterly checking cycle determined by the OM.
• Support Compliance and MLRO in facilitating the effectiveness of the AML program and Risk agenda.
• Investigate, and where required, report suspicious transactions as a result of transactional analysis activities.
• Ensure the design of the procedures stays within the boundaries of the regulatory requirements for each country and the policy guidelines set by the business, i.e. anti-money laundering (AML).
• Ensure all checkpoints are reviewed following SOPs and relevant compliance and risk policy documents.
• Complete all feedback and action plan reports within the agreed timeframes for submission to the Retail leadership team.

Bengaluru Area, India

• Branch Administration and Operations.
• Delegating responsibilities to subordinates set by the Branch Manager.
• Supervise & Monitor the Direct Sales Team, Personal Banker and contract staff in terms of productivity & other issue.
• Taking care of Critical Customer Needs.
• Complaints Handling- Phone banking and emails.
• Scrutinizing the Branch Account opening forms.

Bengaluru Area, India

• Acquisition of new to bank business banking SME relationships with a turnover of up to 100 crores through CRM and knowledge banking approach.
• Maintain and deepen SME relationships portfolio by cross-selling through self/sales team comprising of Relationship Partners.
• Build and grow the CRM by offering financial solutions for their Working capital requirements, cash management and trade financing and forex services.
• Coordination with Credit Administration and Risk group for smooth acquisition and maintenance of the SME relationship.
• Supervise customer services and respond to customer inquiries.
• Scrutinizing the Branch's Current Account opening forms.

Pune Area, India

• As a Process Associate my core responsibilities include Processing Order and maintaining client SLAs.
• Calling up clients (UK) for requirement gathering.
• Respond to inquiries.
• Making sure that the various departments in the office communicate with each other.
• Initiating and driving Process Improvement ideas at all times.
• Training newly joined advisors regarding the process and quality.

Master'S Degree, Retail Banking

Master'S Degree, Masters In Computer Management

Bachelor'S Degree, Bcom