● Collaborate with clients/Customer to understand their shipping requirements, timelines and preferences.● Ensuring that the certificates processed comply with contract requirements and business rules.● Reviewing export/shipping documents to ensure they cover all the information required as per SOP.● Coordinating with the technical team for document review, quality check, and technical guidance for product classification, applicable standards, and certification.● Creating job files on Salesforce and ensuring all necessary information is updated.● Drafting product and shipment certificates in the VOC platform and ensuring compliance with the SOP.● Coordinating with laboratories for product testing and sample collections.● Coordinating with the inspection department, and manufacturers/suppliers to schedule Factory Audit, FCL & LCL inspections.● Act as the main point of contact for clients, providing updates on shipment status and addressing any queries or concerns.● Collaborate with sales and customer service teams to meet client expectations.● Invoicing clients for services provided as per the VOC program fee mandate.● Sending monthly Statements of Account (SOAs) and assisting the finance team with payment follow-up and collections.● Assisting operations manager & team to generate reports as per the requirements.● Continuously identifying opportunities for process improvements to enhance customer experience and improve the quality of work.● Working on spreadsheets – creating reports, maintaining daily trackers, and drafting certificates using simple formulas wherever necessary.● Performing duties or other responsibilities which may be assigned by the Management.● Proactively identify and address any issues that may arise during the transportation process.

* Communicate effectively with sales managers and their clients to maintain existing relationships while helping to create and build new client relationships.* Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.* Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.* Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.* Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.* Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.* Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.* Submitting the sales report weekly and monthly.