• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Cultivated customer loyalty, promoted repeat customers and improved sales.• Educated customers on promotions to enhance sales.Provided primary customer support to internal and external customers in fast-paced environment.

• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.• Processed payrolls on regular basis for more than 8 employees.• Answered telephone calls to field inquiries from customers and vendors seeking information.