Rony Rappay Email and Phone Number
โ Dynamic and results-driven professional with over 7 years of experience, currently serving as an Acting Shift Supervisor at Emirates National Oil Company in Dubai. Adept at Project Management, Order Management, Account Management, Stock Management, and driving lead development to enhance organizational efficiency. Proven track record in team building and supervision, consistently achieving operational excellence.โ In my role at Emirates National Oil Company, I have demonstrated proficiency in coordinating and leading marketing activities, ensuring brand visibility and customer engagement. My responsibilities include meticulous file and records maintenance, ensuring compliance with industry standards and regulatory requirements.โ With a keen focus on fostering a collaborative team environment, I have successfully built and led high-performing teams. My leadership style is characterized by effective communication, motivational strategies, and a commitment to developing the skills and potential of team members.โ I bring a wealth of experience in managing shifts effectively, ensuring seamless operations, and addressing challenges with a solutions-oriented approach. My ability to adapt to dynamic environments and implement strategic initiatives has contributed to the overall success of the teams I have led.โ I am now seeking new opportunities where I can leverage my leadership skills, marketing expertise, and commitment to excellence to drive organizational growth. If you are looking for a dedicated professional with a proven track record in leadership and marketing within the oil and gas industry, I would welcome the opportunity to contribute to your team's success. ๐ข Connect with me to get the detailed exposure in the Retail Operations & Merchandising, Customer Service Excellence, Quality Control, and Operations Management. Seeking career advancement with an esteemed organization to leverage my expertise in in team leadership, operational management, and customer service to optimize daily workflows, ensuring adherence to industry regulations, and delivering exceptional customer service, ultimately contributing to the success of the organization.
Enoc
View- Website:
- enoc.com
- Employees:
- 2868
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Shift SupervisorEnoc Feb 2020 - PresentUnited Arab Emirates๐ฒ๐๐ ๐น๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐ โ โ Operational Oversight and Leadership: Oversee operational activities including customer assistance, payment processing, security maintenance, inventory management, maintaining store appearance, and adherence to return policies and merchandise placement guidelines for efficient and smooth operations at ENOC. โ Manage Daily Schedules and Shifts: Organize employee schedules, handle time-off requests, and allocate duties to ensure seamless operations during shifts. โ Oversee Employee Progress: Assign tasks to team members, monitor their performance, and provide guidance, fostering their professional growth. โ Meet Daily Sales/Productivity Goals: Ensure achievement of daily sales or production targets, maintaining efficiency and quality standards throughout the shift. โ Handle Cash and Bank Deposits: Conduct end-of-shift cash counts, manage bank deposits, and maintain financial records. โ Training and Conflict Resolution: Facilitate the onboarding of new staff, provide necessary training, resolve conflicts, address customer and employee complaints, ensuring compliance with industry regulations, and providing excellent customer service.
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Customer Service AssistantEnoc Feb 2017 - Feb 2020Dubai, Dubai, United Arab Emirates๐ฒ๐๐ ๐น๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐ โ โ Ordered and managed stock; stocked shelves. โ Served and assisted customers on checkouts. โ Helped train new members of staff, Ordered and managed stock; Stocked shelves, Served and assisted customers on checkouts. โ Answered the phone and helped with queries/. complaints, remaining professional at all times. โ Helped train new members of staff. โ Handling cash and card transactions. โ Counting up the dayโs takings and depositing the proceeds into the safe. โ Ensuring the store is ready for new promotions, Handling credit notes and returns. โ Providing customers with advice on the right products for them. โ Dealing with customer complaints and escalating the issue to management level if necessary. โ Taking in deliveries and filling out stock orders. โ Supervising a team of staff when the manager was not available. โ Ensuring the storeโs monthly targets were met. โ Cleaning and tidying the store and ensuring stock rotation was carried out for the following day. โ Analyzing store sales figures. Developing, researching and implementing marketing strategies. โ Maintaining awareness of market trends and monitoring local competitors. โ Managing the members of staff. Manage budgets set by Retail Area Managers. Manage and address shrinkage and stock loss.
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Store SupervisorElegant Arts And Frame Jan 2016 - Jan 2017Thrissur, Kerala, India๐ฒ๐๐ ๐น๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐ โ โ Answerable for the daily managing of staff and the assigning of duties.โ Managing and motivating staff to increase sales and confirm store efficiency.โ Analysing store sales figures. Developing, researching and implementing marketing strategies.โ Maintaining awareness of market trends and monitoring local competitors.โ Managing the members of staff. Manage budgets set by Retail Area Managers. Manage and address shrinkage and stock loss.
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Account AssistantLa Homes Aug 2014 - Dec 2015Thrissur, Kerala, India๐ฒ๐๐ ๐น๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐ โ โ Maintain the strong and cordial relationship with customer.โ Enter and updates data daily.โ Use various databases to store and manage data.โ Generate bi-weekly reports.โ Ensure that entries are correct and complete.โ Contact customers to clarify incomplete or unclear information.โ Cross-reference data reports with customer logs.โ Compile and organizes customer data.โ Maintain confidentiality of sensitive information.โ Respond to internal requests for access to protected files.โ Answer main phone line and directs callers to appropriate areas.
Rony Rappay Education Details
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University Of CalicutBusiness/Commerce, General -
Prathibha College, ThrissurAccounting And Finance
Frequently Asked Questions about Rony Rappay
What company does Rony Rappay work for?
Rony Rappay works for Enoc
What is Rony Rappay's role at the current company?
Rony Rappay's current role is ๐๐ก๐ข๐๐ญ ๐๐ฎ๐ฉ๐๐ซ๐ฏ๐ข๐ฌ๐จ๐ซ @ Emirates National Oil Companyโฆ Marketing โฆ Project Management โฆ Operations Management โฆ 6+ Years Exp โฆ Retail Operations & Merchandising โฆ Customer Service Excellence.
What schools did Rony Rappay attend?
Rony Rappay attended University Of Calicut, Prathibha College, Thrissur.
Who are Rony Rappay's colleagues?
Rony Rappay's colleagues are Kumarwamy Kalbagilmath, Majid Al Zaabi, Munira Aljabri, Mohammed Alblooshi, Atif Khan, Akash Prakash, Nemmara Venkateswaran.
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