Rony Rappay Email & Phone Number

United Arab Emirates

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 – ❖ Operational Oversight and Leadership: Oversee operational activities including customer assistance, payment processing, security maintenance, inventory management, maintaining store appearance, and adherence to return policies and merchandise placement guidelines for efficient and smooth operations at ENOC. ❖ Manage Daily Schedules and Shifts: Organize employee schedules, handle time-off requests, and allocate duties to ensure seamless operations during shifts. ❖ Oversee Employee Progress: Assign tasks to team members, monitor their performance, and provide guidance, fostering their professional growth. ❖ Meet Daily Sales/Productivity Goals: Ensure achievement of daily sales or production targets, maintaining efficiency and quality standards throughout the shift. ❖ Handle Cash and Bank Deposits: Conduct end-of-shift cash counts, manage bank deposits, and maintain financial records. ❖ Training and Conflict Resolution: Facilitate the onboarding of new staff, provide necessary training, resolve conflicts, address customer and employee complaints, ensuring compliance with industry regulations, and providing excellent customer service.

Dubai, Dubai, United Arab Emirates

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 – ❖ Ordered and managed stock; stocked shelves. ❖ Served and assisted customers on checkouts. ❖ Helped train new members of staff, Ordered and managed stock; Stocked shelves, Served and assisted customers on checkouts. ❖ Answered the phone and helped with queries/. complaints, remaining professional at all times. ❖ Helped train new members of staff. ❖ Handling cash and card transactions. ❖ Counting up the day’s takings and depositing the proceeds into the safe. ❖ Ensuring the store is ready for new promotions, Handling credit notes and returns. ❖ Providing customers with advice on the right products for them. ❖ Dealing with customer complaints and escalating the issue to management level if necessary. ❖ Taking in deliveries and filling out stock orders. ❖ Supervising a team of staff when the manager was not available. ❖ Ensuring the store’s monthly targets were met. ❖ Cleaning and tidying the store and ensuring stock rotation was carried out for the following day. ❖ Analyzing store sales figures. Developing, researching and implementing marketing strategies. ❖ Maintaining awareness of market trends and monitoring local competitors. ❖ Managing the members of staff. Manage budgets set by Retail Area Managers. Manage and address shrinkage and stock loss.

Thrissur, Kerala, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 – ❖ Answerable for the daily managing of staff and the assigning of duties.❖ Managing and motivating staff to increase sales and confirm store efficiency.❖ Analysing store sales figures. Developing, researching and implementing marketing strategies.❖ Maintaining awareness of market trends and monitoring local competitors.❖ Managing the members of staff. Manage budgets set by Retail Area Managers. Manage and address shrinkage and stock loss.

Thrissur, Kerala, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 – ❖ Maintain the strong and cordial relationship with customer.❖ Enter and updates data daily.❖ Use various databases to store and manage data.❖ Generate bi-weekly reports.❖ Ensure that entries are correct and complete.❖ Contact customers to clarify incomplete or unclear information.❖ Cross-reference data reports with customer logs.❖ Compile and organizes customer data.❖ Maintain confidentiality of sensitive information.❖ Respond to internal requests for access to protected files.❖ Answer main phone line and directs callers to appropriate areas.

Bachelor Of Commerce - Bcom, Business/Commerce, General

High School Diploma, Accounting And Finance