As a Regional Technology Leader for J&J MedTech, overseeing a $10B market, I played a critical role in defining and implementing the Digital & Tech strategy to drive competitive advantage and regional franchise growth. I successfully managed multi-million-dollar IT portfolios, including AI-driven initiatives and advanced analytics, improving decision-making and patient outcomes.In my role as a trusted Digital & Technology Advisor, I identified unmet business needs and delivered innovative solutions. I collaborated with Global Product/R&D teams and cross-functional groups to execute key strategic initiatives, including new product introductions.Key accomplishments include delivering $6.7M in business efficiency through core systems improvements (SAP, JDE, MDM) and leading a global eCommerce strategy that generated $20M in additional annual revenue. I also led AI & Automation projects (RPA, GenAI) to simplify business processes while driving the Velys Robotic & Digital AI portfolio, contributing to 7% regional growth in Orthopedics.As the single point of contact for franchise heads, I facilitated technology discussions with key opinion leaders, supported by my leadership in aligning Digital & Technology roadmaps with global partners. Additionally, I fostered talent development through strategic project assignments across global and regional teams.

An accomplished IT leader with a proven track record in driving digital transformation, I have successfully aligned technology solutions with business objectives across multiple regions. With extensive experience in managing stakeholder relationships at the C-suite level, I have designed and executed technology strategies that enhance operational efficiency, leveraging cutting-edge technologies such as AI/ML, RPA, OCR, and AR/VR.Overseeing a $12M annual IT budget, I led high-performing teams to deliver strategic IT projects, including the migration of Oracle HCM for 20,000 employees, cloud-based patient portals, and RPA-driven process automation. My leadership in managing complex enterprise-wide projects, such as Salesforce CRM and Oracle Fusion, has contributed to measurable business outcomes while ensuring compliance with industry standards like GDPR.With a focus on innovation, cloud adoption, and agile methodologies, I have consistently delivered value by transforming IT operations, enhancing customer engagement, and fostering a culture of continuous improvement. My ability to collaborate with senior leadership on technology strategy, communications, and change management has resulted in seamless technology adoption and business growth.

As a key member of the Cluster Leadership Team and Technology SPOC, I successfully managed a $16 million IT budget (Opex & Capex) to drive business growth across the Gulf, NearEast, and Pakistan regions. My role involved leading the strategic generation, delivery, and deployment of the regional IT/Digital strategy and long-term roadmap, closely aligning technology initiatives with business priorities.I oversaw a regional team of up to 80, focusing on IT service delivery, digital innovation, and continuous improvement across 10 countries. By leveraging best practices, including ITIL, I fostered a culture of customer-centric service, digital transformation, and talent development within the team.I collaborated with stakeholders at both global and regional levels to ensure alignment between business demands and global technology solutions, playing a critical role in major initiatives such as the launch of Veeva CRM and Adobe Campaign Omni-Channel Marketing tools in the GCC.Ensuring high customer satisfaction was a priority, achieved through continuous engagement with stakeholders, monthly service review meetings, and strategic collaboration with corporate teams to ensure compliance with GDPR and data security regulations. Throughout, I maintained a focus on improving business processes, enhancing operational efficiency, and delivering value-driven IT solutions.

• Manage and collaborate all IT Functions of the Regional offices under Middle East, Australia and East Asia (Malaysia, Indonesia & Singapore)• Manage projects of over $2 million for the financial year for both regions.• Manage, review and improve IT Support Team functions and Performance of the respective region thru periodic evaluations and ensure ITIL practices are followed.• Prepare proposals, reports and cost models for new projects to be rolled out in the region and present to the regional and global management.• Overlook all IT Infrastructure such as Servers/Switches/Firewall, core/critical applications such as MS Exchange, Active Directory, Telephone Systems, Remote Installations, Citrix, Symantec, • Assist in IT Audits to be in compliance as per regulations • Identifying training programs required for the enhancement of the employee skills.• Manage Outsourced IT Functions and constantly review functions and responsibilities to ensure the resources are well utilized. • Develop IT plans in support of specific business objectives.• Prepare annual budget, CAPEX, OPEX and oversee technology purchasing and departmental expenditures, new recruitment requirements.• Identify & Build collaboration with Key Vendors (Singtel, Telkom PT Indonesia, Telekom Malaysia, HP & Cisco) in the respective regions for Telecom, IT and Software Purchase.Key Projects• ERP Lead (Microsoft AX) for the ME regional rollout • MPLS & Data Center Implementation for Far East Asia Region.

• Maintain the complete IT infrastructure of Emerson Process Management offices in Dubai; Qatar.• Manage the internal as well as the external IT User Support team • Administer, Maintain and Support all Server's and Server based applications hosted in the Dubai office. • Assist in the analysis and redesign of work flow to ensure the gain of maximum value to the business from technology.• Install, setup and deploy various Client Server based programs like Citrix, Altiris Backup Solutions, McAfee Virus Solutions, Symantec Enterprise, Oracle based Solution - HR Eazy, Blackberry setup and configuration of Blackberry phones.• Installed and setup Veritas 12.0d Server Backup Solution on Dell ML4000 Backup Tape Library.• In charge to maintain the servers by keeping the servers up to date with latest patches, fixes.• Hold training programs (class size 10 - 15) for external clients on how to use Citrix and Citrix based applications of Emerson.• Prepare IT Documentation for IT Audits, Reviews and Training.• Liaise with all Emerson IT Vendors such as Microsoft, Emirates Computers, Axiom Telecom, Wipro, Tuqnia, PACC Middle East, Key Information Technology, Alpha Data and Xerox and maintain SLAs with them as per Emerson standards.• Create comprehensive monthly reports of Data server, routers, Backups and PC's.Project Work• Citrix Implementation: Work with Citrix Vendor - Login Consultants to identify need, implement and deploy Citrix Application • Symantec Endpoint Protection: Led the Global Symantec Endpoint Team to setup the local Depository and update the virus program from McAfee Enterprise 8.5 to Symantec Endpoint Protection.• LANDesk Implementation: Led the Global IT Department and setup LANDesk in the Dubai Office.IT Audit: • Prepare and ensure that the Dubai IT Department is in compliance with all Audit requirements of the organization. • Disaster Recovery Plan: Plan and setup a Disaster Recovery Plan for the current Dubai Office.

Provide top tier technical support to over 400 users/staff of the Bank. Remote assistance to users from different branches using remote administrative tools such as Citrix Management or Landesk Remote Admin. Responsible for repair and maintenance of over 350 PC's and 40 PrintersBuild/Installed various Datacenter IT equipment: printers, computers, laptops, servers, switches, hubs, network cable, IP Telephones & normal Telephones and server rack equipment.Analyzed and resolved issues with TCP/IP, network connectivity, cabling, patching and DNS issues.Maintenance, installation of patches, updates, restarts of servers and servicesTrain and Manage 1st level Helpdesk temp support staffWorked in a fast paced dynamic customer service and support environment. Work closely with other IT Support Staff and other levels of Help Desk professionalsLiaise with IT companies for status of orders placed and delivery

Responsible for the coordination and integration of information systems and technology resources across clients within the banking and service industry. Served as a bridge connecting clients with the strategic initiatives of information technology.Served as a catalyst for organizational change during the development and implementation of technologiesBuilt strong partnerships with sales, focused on winning business together as a single team while driving the professional service portion of the sales campaignAuthored service plans that define the service content of opportunities Prepared and delivers quotes to clients, articulating and defending value Maintained awareness of competitive service offering and positions Diligent to winIdentified opportunities for selling additional services to the installed baseProvided monthly and quarterly revenue projections and meets monthly revenue goals

Interact with clients from Europe, Middle East and other Arab countries providing them technical support and updates of the company products.Developed a Multi Document Interface (MDI) using Visual C++ (API) to load an OpenGL 3D (Stereo) Window to display aerial or satellite images in a 3D format and also provide features for editing, viewing and saving geographical data. Version 1.1 has been released and was working on new advanced features for editing and viewing different geographical data's.Developed an independent application to load an ActiveX object for digital viewing and editing maps using Visual C++ and Microsoft Functional Classes (MFC).Developed a dynamic link library to capture the mouse key actions, X, Y and Z coordinates of the freehand controller mouse used for digital photogram metric workstations.