I am a distinguished IT professional with over 15 years of experience in the industry, including five years in a leadership position, managing a 50-seat contact center. Currently, as the Head of IT and Vendor Solutions at Doorsteps Group, I am responsible for developing and implementing technology strategies that align with the company's objectives. Additionally, I manage technology operations, ensuring data security, budgeting and resource management, vendor management, and stakeholder management across the organization.Previously, I served as the Operations Support Manager at Greenstone Financial Services, where I designed and maintained ETL processes to manage data flow for external leads. I also implemented resource planning algorithms and forecasting tools to optimize sales team productivity. Prior to that, I held senior positions at TAL Australia, serving as both Dialler Manager and Campaign Manager. In these roles, I managed the outbound dialing system, executed data management processes, and analyzed campaign performance data to develop and refine marketing strategies. I began my career at Aegis Services Australia, where I served as a Dialler Administrator/Report Analyst, managing the Genesys dialler system and analyzing data related to outbound campaigns.My extensive expertise and remarkable track record have been instrumental in the growth and success of the organizations I have worked with.