Ronya Edwards Taylor Email & Phone Number

Washington Dc-Baltimore Area

Columbia, Md

Assists store manager in the overall operations, maintenance, and morale of the store in order to accomplish sales and productivity goals, with an emphasis on customer service.

Columbia, Md

(Part-time) Assist the owner in increasing membership enrollment and program participation at multiple sites via traditional, social media, and online marketing.

Norfolk, Va

Responsible for implementing marketing programs and supporting all critical business initiatives including sales growth, market penetration, customer retention, student and client engagement, and improved margins and market share for the campus dining program at Old Dominion University.*Developed and implemented marketing strategies and tactics to increase base business sales through the Account Growth Plan. Marketing communication tools utilized include print, campus television, website, presentations, information tables, sampling, and electronic, digital, and social media. *Implemented unit-specific and corporate programs and strategies to improve market penetration and increase voluntary meal plan membership. *Evaluated and improved customer satisfaction through online surveys, intercept surveys, secret shopper location evaluations and focus groups. Presented results analysis and recommendations to senior management, front line management, client management, and campus administrators.*Engaged the campus community through communications including a monthly newsletter, bi-weekly email update to campus administrators and student leaders, partnering with several departments and organizations for campus programming, and managing the Monarch Dining programming calendar.