Responsible for the overall direction, coordination, implementation, execution, control and completion of specific conversion projects ensuring consistency with company strategy, commitments and goals. Includes: • Implement and manage project changes and interventions to achieve project outputs • Lead the planning and implementation of conversion • Facilitate the definition of conversion scope, goals and deliverables • Define conversion tasks and resource requirements • Develop conversion project plans • Assemble and coordinate project staff • Manage conversion resource allocation • Plan and schedule conversion timelines • Track conversion deliverables using appropriate tools • Provide direction and support to conversion team • Data validation • Constantly monitor and report on progress of the project to all stakeholders • Present reports defining project progress, problems and solutions

• Manage all mid and large client implementations• Manage executive and upper management sponsored projects involving all aspects of the organization.• Successfully transitioned HERAE’s daily “payout” process from Customer Support to the PMO with a goal of streamlining improving the process.• Streamlined HERAE’s small provider implementation process reducing “go live” time from 3 months to 1 month.• As HERAE’s Release Owner, I am responsible for successful launches of our software releases.• Worked with our Development and QA teams using the Agile development methodology to ensure that each release meets HERAE’s quality expectations.• Member of HERAE’s Change Control and Product Management Boards responsible for determing release features and scheduling.

• Managed product direction working closely with executive management, software developers, network systems engineers, quality assurance and technical support.• Managed a team of 3 to ensure that images of paper Explanation of Benefits were converted and loaded into HERAE’s application in a timely manner.• Maintained relationships with multiple banks and keying partners to ensure that all Service Level Agreements related to the paper conversion process were met.• Worked with development team to identify system enhancements to improve paper conversion process resulting in improved quality and capacity.• Instituted a monthly partner review process to ensure that partners maintained a high level of accuracy in the conversion of images to HERAE’s XML file specification.• Provided mentoring and leadership to paper conversion team, conducting performance reviews and staff planning.

• Established processes with bank partners, keying partners and HERAE departments in support of HERAE’s process for converting paper Explanation of Benefit images.• Improved HERAE’s process for validating keying partners which improved the quality of files received for processing.• Successfully completed projects validating 6 different keying partners for the conversion of paper Explanation of Benefits into electronic files following HERAE’s XML specifications.• Successfully completed projects to integrate bank lockboxes into HERAE’s paper conversion process.• Created an auditing process to ensure that all bank lockbox files were tracked once they were received at HERAE.• Successfully completed multiple client paper conversion implementation projects.• Worked with ClaimRemedi to implement a claim submission solution that HERAE’s clients could use in conjunction with HERAE’s ERA/EFT processing solution.

• Planned and coordinated the implementation activities required when a new client signs up for ProfitLine's telecom processing services. • Directed the analysis of the client's telecom inventory, payment and reporting requirements.• Created scope documents and managed the integration of the clients existing telecom management and reporting systems with our telecom management systems and processes.• Acted as a liaison between client resources and ProfitLine resources to ensure that all implementation milestones were met.

• Assisted credit unions with planning and implementing projects related to Symitar software modules.• Worked closely with credit unions and vendors to set scope of work and prepare project plans.• Provided technical assistance pertaining to the operation of Symitar’s core Episys and their complementary solutions.• Created scripts using Symitar’s PowerOn and SymForm tools to create reports and forms for client credit unions.

• Supervised a team of 13 analysts and programmers who performed implementation and/or support services for Internet Home Banking, IVR or Interactive voice response systems, and integrated a broad variety of third party interfaces.• Assigned department staff and resources to projects and determine project priorities. I coordinate assistance and interactions with other departments within the Symitar and Jack Henry organizations.• Continually increased department productivity by streamlining processes• Coordinated efforts between Symitar’s audio development team and Intervoice to successfully complete a project to add speech recognition to Symitar’s MemberConnect Audio IVR solution.• Maintained relationships with multiple Symitar partners and vendors in support of Symitar’s eProduct solutions.• Worked with development staff to provide resources to aide in the development and testing of new products.• Assisted in determining implementation guidelines and created project plans for new products.• On multiple occasions took part in Symitar’s conference seminars and represented the company at partner conferences.

• Created and maintained a database for tracking Reports of Investigations received by ITS for processing.• Researched and resolved errors in Reports of Investigations and Currency and Monetary Instruments Reports.• Interacted with U.S. Customs agents to ensure that data entered into U.S. Custom’s databases was accurate.• Provided training for ITS and U.S. Custom’s staff in the use of the Custom’s computer system.

• Served as Assistant Shift Supervisor on multiple shifts• Ran daily/weekly/monthly batch jobs on multiple systems• Produced reports used by multiple departments• Assisted in the training of new personnel• Held Secret clearance during the full term of my enlistment