Ron Yeshulas Email & Phone Number

Chula Vista, CA, US

San Diego, CA, US

San Diego, CA, US

San Diego, CA, US

San Diego, CA, US

• Responsible for the overall direction, coordination, implementation, execution, control and completion of specific conversion projects ensuring consistency with company strategy, commitments and goals. Includes:
• Implement and manage project changes and interventions to achieve project outputs
• Lead the planning and implementation of conversion
• Facilitate the definition of conversion scope, goals and deliverables
• Define conversion tasks and resource requirements
• Develop conversion project plans

• Manage all mid and large client implementations
• Manage executive and upper management sponsored projects involving all aspects of the organization.
• Successfully transitioned HERAE’s daily “payout” process from Customer Support to the PMO with a goal of streamlining improving the process.
• Streamlined HERAE’s small provider implementation process reducing “go live” time from 3 months to 1 month.
• As HERAE’s Release Owner, I am responsible for successful launches of our software releases.
• Worked with our Development and QA teams using the Agile development methodology to ensure that each release meets HERAE’s quality expectations.

• Managed product direction working closely with executive management, software developers, network systems engineers, quality assurance and technical support.
• Managed a team of 3 to ensure that images of paper Explanation of Benefits were converted and loaded into HERAE’s application in a timely manner.
• Maintained relationships with multiple banks and keying partners to ensure that all Service Level Agreements related to the paper conversion process were met.
• Worked with development team to identify system enhancements to improve paper conversion process resulting in improved quality and capacity.
• Instituted a monthly partner review process to ensure that partners maintained a high level of accuracy in the conversion of images to HERAE’s XML file specification.
• Provided mentoring and leadership to paper conversion team, conducting performance reviews and staff planning.

• Established processes with bank partners, keying partners and HERAE departments in support of HERAE’s process for converting paper Explanation of Benefit images.
• Improved HERAE’s process for validating keying partners which improved the quality of files received for processing.
• Successfully completed projects validating 6 different keying partners for the conversion of paper Explanation of Benefits into electronic files following HERAE’s XML specifications.
• Successfully completed projects to integrate bank lockboxes into HERAE’s paper conversion process.
• Created an auditing process to ensure that all bank lockbox files were tracked once they were received at HERAE.
• Successfully completed multiple client paper conversion implementation projects.

• Planned and coordinated the implementation activities required when a new client signs up for ProfitLine's telecom processing services.
• Directed the analysis of the client's telecom inventory, payment and reporting requirements.
• Created scope documents and managed the integration of the clients existing telecom management and reporting systems with our telecom management systems and processes.
• Acted as a liaison between client resources and ProfitLine resources to ensure that all implementation milestones were met.

• Assisted credit unions with planning and implementing projects related to Symitar software modules.
• Worked closely with credit unions and vendors to set scope of work and prepare project plans.
• Provided technical assistance pertaining to the operation of Symitar’s core Episys and their complementary solutions.
• Created scripts using Symitar’s PowerOn and SymForm tools to create reports and forms for client credit unions.

San Diego, CA, US

• Supervised a team of 13 analysts and programmers who performed implementation and/or support services for Internet Home Banking, IVR or Interactive voice response systems, and integrated a broad variety of third party.
• Assigned department staff and resources to projects and determine project priorities. I coordinate assistance and interactions with other departments within the Symitar and Jack Henry organizations.
• Continually increased department productivity by streamlining processes
• Coordinated efforts between Symitar’s audio development team and Intervoice to successfully complete a project to add speech recognition to Symitar’s MemberConnect Audio IVR solution.
• Maintained relationships with multiple Symitar partners and vendors in support of Symitar’s eProduct solutions.
• Worked with development staff to provide resources to aide in the development and testing of new products.

• Created and maintained a database for tracking Reports of Investigations received by ITS for processing.
• Researched and resolved errors in Reports of Investigations and Currency and Monetary Instruments Reports.
• Interacted with U.S. Customs agents to ensure that data entered into U.S. Custom’s databases was accurate.
• Provided training for ITS and U.S. Custom’s staff in the use of the Custom’s computer system.

Washington, DC, US

• Served as Assistant Shift Supervisor on multiple shifts
• Ran daily/weekly/monthly batch jobs on multiple systems
• Produced reports used by multiple departments
• Assisted in the training of new personnel
• Held Secret clearance during the full term of my enlistment