Ron M.

Ron M. Email and Phone Number

Endpoint Support Analyst @ Crown Castle
Miami, FL, US
Ron M.'s Location
Miami, Florida, United States, United States
Ron M.'s Contact Details

Ron M. personal email

n/a
About Ron M.

IT Support Analyst with diverse experience in cloud computing, executive support, and site reliability, especially in the healthcare and telecom sectors. Creative and adaptive with the ability to work independently and as part of internal / external teams, demonstrating success in communicating and liaising with clients across all levels.

Ron M.'s Current Company Details
Crown Castle

Crown Castle

View
Endpoint Support Analyst
Miami, FL, US
Website:
crowncastle.com
Employees:
5107
Ron M. Work Experience Details
  • Crown Castle
    Endpoint Support Analyst
    Crown Castle
    Miami, Fl, Us
    View
  • Crown Castle
    Desktop Support Analyst
    Crown Castle 2019 - Present
    Houston, Tx, Us
    • Support contractors, staff, and executives in delivering, installing, configuring, maintaining, and monitoring A/V, Desktop, Network, and Server components and services.• Ensure all users receive services, including OS imaging, application support, multi-function printing, file hosting services, two-factor authentication, videoconferencing, and VPN clients.• Serve as the escalation point of contact for Priority incidents in South Florida and Puerto Rico.• Install and configure SaaS, web, and virtual apps for vendors with access using Citrix Workspace and VMware vSphere.• Manage mobile device security by enrolling and maintaining BYOD devices with DUO, Microsoft Authenticator 2FA, and InTune Company Portal
    View
  • Florida International University
    Information Technology Generalist
    Florida International University 2017 - 2019
    Miami, Fl, Us
    • Employed ZenDesk to report and resolve over 1,200 incidents yearly while upholding service-level agreements.• Recommend and performed upgrades on systems to ensure longevity and evaluate needs to determine specifications for purchases.• Performed employee onboarding and terminating processes via Active Directory to ensure all staff were assigned access to appropriate and applicable systems.
    View
  • Ikea
    Technical Support Specialist
    Ikea 2015 - 2017
    Delft, Zuid-Holland, Nl
    •Solely responsible for providing support to end users and troubleshooting all hardware, software, network, and peripherals for 350+ employees to ensure the continuous uptime of proprietary systems and infrastructure.•Served as a member of the expansion support team, which implemented network infrastructure plans for new retail stores.•Provided AV and videoconferencing support for all store events, presentations, and training.•Managed storewide software deployments, patching, and updates using IMU automation software.•Conducted employee IT security and software training sessions based on departmental and organizational needs.
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Ron M. Skills

Social Media Marketing Leadership Marketing Social Media Social Networking Event Planning Project Management Spanish Time Management Strategic Planning Microsoft Office Event Management Public Speaking Research Facebook Editing Marketing Communications Yelp Creative Writing Technical Writing Outlook Data Analysis Public Relations Photoshop Adobe Creative Suite Hands On Training Powerpoint Negotiation Community Outreach Adobe Acrobat Technical Support Copywriting Microsoft Outlook Non Profits Spss Team Building Troubleshooting Mac Os Mappoint Cross Cultural Communication Skills Conflict Resolution Facilities Operations Autodesk Software Healthcare Information Technology Famis Arcgis Archaeology Dropbox Web Content Management Relationship Management

Ron M. Education Details

  • Florida International University - College Of Engineering & Computing
    Florida International University - College Of Engineering & Computing
    Enterprise Systems Administration
  • Florida International University - College Of Engineering & Computing
    Florida International University - College Of Engineering & Computing
    Information Technology
  • University Of Miami
    University Of Miami
    International Relations And National Security Studies
  • University Of Miami
    University Of Miami
    International Relations And National Security Studies
  • Kansai Gaidai University
    Kansai Gaidai University
    East Asian Studies

Frequently Asked Questions about Ron M.

What company does Ron M. work for?

Ron M. works for Crown Castle

What is Ron M.'s role at the current company?

Ron M.'s current role is Endpoint Support Analyst.

What is Ron M.'s email address?

Ron M.'s email address is rm****@****ami.edu

What schools did Ron M. attend?

Ron M. attended Florida International University - College Of Engineering & Computing, Florida International University - College Of Engineering & Computing, University Of Miami, University Of Miami, Kansai Gaidai University.

What are some of Ron M.'s interests?

Ron M. has interest in Human Rights, Social Services, Education, Arts And Culture.

What skills is Ron M. known for?

Ron M. has skills like Social Media Marketing, Leadership, Marketing, Social Media, Social Networking, Event Planning, Project Management, Spanish, Time Management, Strategic Planning, Microsoft Office, Event Management.

Who are Ron M.'s colleagues?

Ron M.'s colleagues are Joe Baluha, Eric Ceja, Kevin Gutierrez, Amy Robl, Renee Fleener Morales, John Timney, April Brown.

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