Specialized in detecting and responding to cyber threats and incidents in the OT environment across the LATAM region, covering operations in Brazil, Chile, and Peru for Anglo American. Managed projects focused on the deployment of OT security controls, ensuring robust cybersecurity governance. Conducted risk and vulnerability management, contributing to the design and architecture of OT networks. Provided advisement on network segmentation and firewall protection. Managed stakeholder… Show more Specialized in detecting and responding to cyber threats and incidents in the OT environment across the LATAM region, covering operations in Brazil, Chile, and Peru for Anglo American. Managed projects focused on the deployment of OT security controls, ensuring robust cybersecurity governance. Conducted risk and vulnerability management, contributing to the design and architecture of OT networks. Provided advisement on network segmentation and firewall protection. Managed stakeholder relationships, ensuring clear communication and alignment with business objectives. Contributed to OT asset management and supplier risk assessments, enhancing overall security posture and maturity. Show less

As part of the global Cyber Operations team, I am responsible for managing information security for the Anglo American Group’s operations in Brazil (Iron Ore and Nickel). I maintain constant communication and alignment with various IT and Business areas of the company in the country, performing vulnerability management, risk management, stakeholder management, cybersecurity risk management in suppliers (TPR), project management, user training and awareness to prevent cyber attacks, and creating… Show more As part of the global Cyber Operations team, I am responsible for managing information security for the Anglo American Group’s operations in Brazil (Iron Ore and Nickel). I maintain constant communication and alignment with various IT and Business areas of the company in the country, performing vulnerability management, risk management, stakeholder management, cybersecurity risk management in suppliers (TPR), project management, user training and awareness to prevent cyber attacks, and creating analytical reports in Excel and PowerBI to ensure visibility and transparency of actions and process indicators.Main Project: Planning, defining, engaging, and implementing integrated information security activities in collaboration with various IT and Business areas. This includes developing the Cyber Security Operational Plan for Brazil, involving teams from infrastructure, industrial automation, service delivery, procurement, governance and compliance, data privacy, and several other key teams to execute mapped, agreed, and prioritized tasks with a defined responsibility matrix. Show less

Worked collaboratively with clients to deliver results with effective value generation. Direct involvement in the design, mapping, implementation, training, transition, operationalization, control, continuous improvement, and execution of IT processes and practices, using ITIL v3 and ITIL 4 frameworks. Created metrics and performance indicators for IT teams and processes; developed dynamic management reports using analytical tools (Google Sheets, Excel, PowerBI, Looker); utilized analytical and… Show more Worked collaboratively with clients to deliver results with effective value generation. Direct involvement in the design, mapping, implementation, training, transition, operationalization, control, continuous improvement, and execution of IT processes and practices, using ITIL v3 and ITIL 4 frameworks. Created metrics and performance indicators for IT teams and processes; developed dynamic management reports using analytical tools (Google Sheets, Excel, PowerBI, Looker); utilized analytical and agile skills (Scrum) to assist in resolving complex problems; managed incidents, mediated, and handled critical incidents (Incident Management, Major Incidents) with an absolute focus on rapid impact mitigation. Improved processes, managed, controlled, and monitored root cause investigations of incidents (recurring and critical - Problem Management) to reduce variations and interruptions, enhancing and improving customer value perspective, and ensuring maximum business continuity and resilience. Created, managed, operationalized, and supported the technology Service Catalog (Portfolio Management, Service Catalog). Monitored, managed, and controlled change requests, with technical evaluation of activities and impact, active participation, and decision-making power in CAB (Change Management). Operational knowledge in using leading ITSM tools (ServiceNow and Jira). Worked with geographically distributed teams in other countries, using English (advanced/fluent proficiency). Show less

Worked collaboratively with clients to deliver results with effective value generation. Direct involvement in the design, mapping, implementation, training, transition, operationalization, control, continuous improvement, and execution of IT processes and practices, using ITIL v3 and COBIT 5 frameworks. Managed high-impact and high-value technology projects for the business. Mapped and defined procedures, created documentation, and trained teams. Created metrics and performance indicators for… Show more Worked collaboratively with clients to deliver results with effective value generation. Direct involvement in the design, mapping, implementation, training, transition, operationalization, control, continuous improvement, and execution of IT processes and practices, using ITIL v3 and COBIT 5 frameworks. Managed high-impact and high-value technology projects for the business. Mapped and defined procedures, created documentation, and trained teams. Created metrics and performance indicators for multidisciplinary teams and IT processes; defined strategy and cost management methodology for IT services and strategic visibility (data analysis in Excel and Power BI) for intelligent decision-making; utilized analytical and agile skills (Scrum) to assist in resolving complex problems; mediated and managed crises (critical incidents) with an absolute focus on rapid impact mitigation. Managed, contributed to, controlled, monitored, and followed up on root cause investigations of incidents (recurring and critical - Problem Management) to reduce variations and interruptions, enhancing and improving customer value perspective, and ensuring maximum business continuity. Operational knowledge in using leading ITSM tools (ServiceNow and Jira). Worked with geographically distributed teams in other countries, using English (advanced/fluent proficiency). Show less

Coordinated an application support team, overseeing incident management activities to ensure timely resolution and minimal impact on business operations. Led the creation and maintenance of a comprehensive knowledge base for the area, enhancing team efficiency and knowledge sharing. Defined and operationalized key management processes for application asset management, ensuring accurate tracking and optimal utilization of resources. Managed stakeholder relationships, maintaining clear… Show more Coordinated an application support team, overseeing incident management activities to ensure timely resolution and minimal impact on business operations. Led the creation and maintenance of a comprehensive knowledge base for the area, enhancing team efficiency and knowledge sharing. Defined and operationalized key management processes for application asset management, ensuring accurate tracking and optimal utilization of resources. Managed stakeholder relationships, maintaining clear communication and alignment with business objectives. Show less

Coordinated an IT field service support team, managing incident management activities to ensure swift resolution and minimal disruption to business operations. Led the creation and maintenance of a comprehensive knowledge base for the area, enhancing team efficiency and knowledge sharing. Defined and operationalized key management processes for asset and procurement management, ensuring accurate tracking and optimal utilization of resources. Managed stakeholder relationships, maintaining clear… Show more Coordinated an IT field service support team, managing incident management activities to ensure swift resolution and minimal disruption to business operations. Led the creation and maintenance of a comprehensive knowledge base for the area, enhancing team efficiency and knowledge sharing. Defined and operationalized key management processes for asset and procurement management, ensuring accurate tracking and optimal utilization of resources. Managed stakeholder relationships, maintaining clear communication and alignment with business objectives. Participated in global IT infrastructure and end-user computer projects, providing valuable insights and support. Reported to both the customer’s management and contractors, ensuring transparency and effective collaboration. Show less

Coordinated an IT service desk team, managing incident management activities to ensure prompt resolution and minimal disruption to business operations. Led the creation and maintenance of a comprehensive knowledge base for the area, enhancing team efficiency and knowledge sharing. Defined and operationalized key management processes for ticket management, ensuring streamlined workflows and effective issue tracking. Focused on customer success management, maintaining high levels of customer… Show more Coordinated an IT service desk team, managing incident management activities to ensure prompt resolution and minimal disruption to business operations. Led the creation and maintenance of a comprehensive knowledge base for the area, enhancing team efficiency and knowledge sharing. Defined and operationalized key management processes for ticket management, ensuring streamlined workflows and effective issue tracking. Focused on customer success management, maintaining high levels of customer satisfaction and engagement. Managed stakeholder relationships, ensuring clear communication and alignment with business objectives. Participated in IT infrastructure, network, information security, and end-user computer projects, providing valuable insights and support. Reported to both the customer’s management and the company management, ensuring transparency and effective collaboration. Show less

Worked as a support analyst within the IT service desk team, providing comprehensive support for customers’ IT networks and servers. Delivered end-user and device support, ensuring smooth operation and minimal downtime. Conducted on-site support activities for strategic customers, addressing their specific needs and challenges. Managed incidents efficiently, ensuring quick resolution and minimal impact on business operations. Maintained strong stakeholder relationships, ensuring clear… Show more Worked as a support analyst within the IT service desk team, providing comprehensive support for customers’ IT networks and servers. Delivered end-user and device support, ensuring smooth operation and minimal downtime. Conducted on-site support activities for strategic customers, addressing their specific needs and challenges. Managed incidents efficiently, ensuring quick resolution and minimal impact on business operations. Maintained strong stakeholder relationships, ensuring clear communication and alignment with business objectives. Focused on customer success management, striving to exceed customer expectations and maintain high satisfaction levels. Managed service level agreements (SLAs), ensuring compliance and delivering consistent, high-quality service. Show less

Provided end-user and computer support activities both remotely and on-site, ensuring seamless operation and minimal downtime. Administered Windows and Linux servers, managed networks, network cameras, and CCTV systems. Focused on guaranteeing customer satisfaction by maintaining customer operations online and available at all times. Ensured prompt and effective resolution of issues, contributing to the overall efficiency and reliability of IT services.

Worked in the IT support team at a computer manufacturing company, focusing on testing peripherals and components to ensure quality and functionality. Classified and inventoried computer components, playing a crucial role in the computer construction process. Ensured that all components met the required standards and specifications, contributing to the efficient and effective production of high-quality computers.

Gained hands-on experience in a food production company specializing in party services. Provided end-user and computer support activities, both remotely and on-site. Administered Windows and Linux servers, ensuring smooth and reliable operations. Maintained network infrastructure and cabling, ensuring robust connectivity. Managed incidents and requests efficiently, focusing on quick resolution and maintaining high levels of customer satisfaction. Conducted remote and field service activities… Show more Gained hands-on experience in a food production company specializing in party services. Provided end-user and computer support activities, both remotely and on-site. Administered Windows and Linux servers, ensuring smooth and reliable operations. Maintained network infrastructure and cabling, ensuring robust connectivity. Managed incidents and requests efficiently, focusing on quick resolution and maintaining high levels of customer satisfaction. Conducted remote and field service activities, ensuring IT systems were always operational and available to support business needs. Show less

Gained valuable experience during an internship at a federal court, providing end-user and computer support activities. Administered Windows and Linux servers, ensuring reliable and secure operations. Maintained network infrastructure and cabling, ensuring robust and efficient connectivity. Managed incidents and requests effectively, focusing on quick resolution and maintaining high levels of customer satisfaction. Conducted remote and field service activities, ensuring IT systems were always… Show more Gained valuable experience during an internship at a federal court, providing end-user and computer support activities. Administered Windows and Linux servers, ensuring reliable and secure operations. Maintained network infrastructure and cabling, ensuring robust and efficient connectivity. Managed incidents and requests effectively, focusing on quick resolution and maintaining high levels of customer satisfaction. Conducted remote and field service activities, ensuring IT systems were always operational and available to support the court’s needs. Show less