• Performs troubleshooting and repair activities.• Installing new PC equipment and provides end-user desk side support related to the new installations.• Perform Install/Move/Add or Change (IMAC) activities.• Display outstanding technical and professional services skills at all times• Communicates with the end-user on services and the timeline of projects.• Understands and follows all documented service operations policies and procedures.

- Handles daily duties of a Real Estate agent such as scheduling meetings, gatherings, and tours that will benefit the client’s choice on purchasing/selling their properties. (Commercial or Residential)- Use KvCore system for managing and maintaining client info.- Through KvCore system, create marketing plans for lead generation.- Compile leads and import them into the KvCore CRM.- Works in a team environment that in the Fairfield Country area.

I am currently a Real Estate Adviser in NY who uses his knowledge of Real Estate educate and direct clients to make the right moves when it comes down to buying and selling commercial and residential properties.

• Assist Main Photographer with capturing pictures• In charge of digital storage and protection of digital photos• Handles data recovery of damaged SD/Hard Drives• Main Cinematographer

- Uses social media to grow client base for the studio.- Handle daily tasks such as scheduling clients for booking studio space and being present to assist with all technical issues or questions that may come up. - Consistently research the specs needed for new equipment for the studio and for clients coming into the studio.- Configures AV system for clients to tether their systems and cameras for photoshoots.- Maintains both Windows and Mac systems that are used in the studio by the main photographer.- Configured and use POS systems such as Square for payment systems for clients.

I am a Real Estate Adviser in CT who uses his knowledge of Real Estate educate and direct clients to make the right moves when it comes down to buying and selling commercial and residential properties.

- Utilized ConnectWise to log times and manage tickets and customer information.- Provide reliable and responsive support to users to resolving issues.- Possess extensive experience in working with the Microsoft Office Suite, ranging from Office 2007 to the latest version, Office 365, and am able to provide support to users in getting the most out of the software.- Utilized the Automate Control Center (Labtech) software to remotely connect to client systems and resolve issues, enabling faster response times and minimizing disruptions.- Maintained server and workstation systems, ensuring optimal performance and uptime by conducting regular maintenance tasks and upgrades.- Ensured data security and continuity by conducting regular backups and implementing effective recovery procedures, utilizing tools such as Datto and CRM.- Demonstrated expertise in Active Directory, with hands-on experience in managing user accounts, groups, and policies within a Windows Domain environment.- Possessed technical expertise in fixing and replacing parts on broken systems, minimizing downtime and restoring systems to operational status as quickly as possible.- Handle minor issues related to Xerox, HP, or Ricoh printers, including diagnosis, repair, and maintenance, helping to minimize downtime and ensure smooth operations.- Managed unique in-house business apps at client sites.- Delivered high-quality level 2 and 3 desktop support and system administration services to both onsite and remote users, covering a range of Windows and Mac environments. Additionally, provided exceptional, detail-oriented "white glove" services to meet the needs of clients' VPs.- Demonstrated the ability to troubleshoot issues related to Citrix and AWS, providing efficient solutions and minimizing disruptions to user productivity.- Provided support in setting up email accounts on iPhones, Android devices, and Blackberries, ensuring seamless communication and collaboration.

- Provide assistance to users in understanding and using Windows operating systems.- Offer technical support for computer hardware, including troubleshooting and maintenance.- Address driver issues and conflicts to ensure system stability and compatibility.- Hands-on training to learn the new products to better assist clients.- Utilize the Service-Now ticketing system to track user issues and customer information for timely and effective problem resolution.- Provide desktop and laptop support to users throughout the building, addressing issues related to hardware, software, or connectivity.- Resolve Xerox printer issues by diagnosing problems, performing repairs or maintenance, and coordinating with vendors as needed.- Ensure data security by conducting regular backups and implementing reliable recovery procedures to minimize the impact of any potential data loss.

• Help customers with support with Dymo products.• Getting customers to understand system configurations for Dymo products• Handle Dymo Driver issues• Use RightNow ticketing system to track issues and customer information

- Help Desk (worked with problems over the phone or over Remote Desktop)- Setup Visix System (Digital Signage)- Trained IT staff on how to use the Visix System- Operation System Installation on bare systems- Worked with Track-It which is a ticket system that keep record of all issues user have been experiencing- Handled driver issues- Used Final Cut on a Mac for audio/video editing for Stew Leonard's DVD creation for events- Worked with Ultra VNC to remotely connect to systems and fix issues

• Handled customer questions on electronics and digital supplies• Instructed customers on the installation process of routers and printers• Directed step-by-step instruction for backups and anti-virus installation• Assisted customers with purchasing the right systems for the jobs they are working on.

- Student working on gaining experience in PC repairs- Assisted customers with virus and spyware issues- Operation System Installations on new and old system- Hardware replacement - Built customized computers based on what the users needed.

- Coordinated and assembled files and documents for projects to help establish a new school.- Instructed the staff on the fundamentals of computer skills for daily use of computers when the school is established. - Provided training to the staff on organizing digital documents in Windows environment

Register experienceHelped train new staff members during Holiday SeasonProvided excellent customer service to customers