Sr. Client Solution Manager
Mumbai Area, India
- Build and cultivate relationships with clients by providing best-in-class customer experience by proactively identifying and solving customer problems- Partner with sales support teams across Ad Operations, Insights, and Creative, etc. troubleshoot campaigns and ensure error free execution- Proactively analyze and optimize customers’ advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are met- Consult and own all… Show more - Build and cultivate relationships with clients by providing best-in-class customer experience by proactively identifying and solving customer problems- Partner with sales support teams across Ad Operations, Insights, and Creative, etc. troubleshoot campaigns and ensure error free execution- Proactively analyze and optimize customers’ advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are met- Consult and own all aspects of the client’s media campaigns including targeting, implementation, optimization, and reporting- Own all aspects of the marketing campaign to ensure client objectives are met, from making recommendations on target audiences to proving ROI through campaign insights- Work collaboratively with the sales/account executive team to drive renewals and growth in existing accounts, focusing on consultative selling to meet clients’ marketing needs- Apply rigor and use technology to drive performance-oriented and client objective based marketing solutions- Advise on creative and content quality and development, leveraging marketing expertise to maximize performance and delivery- Support customer communication and education including a best-in-class onboarding experience and ad hoc education needs- Work effectively with various cross-functional partners in sales, marketing, finance, technical support, product, product marketing and insights to ensure customer success- Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are met- Participate in cross-functional projects with product and product marketing teams to improve service offerings and campaign management tools and ensure our customer needs are met Show less