Retail Store Manager
Dallas, Tx, Us
➤ Provided coaching and ensured timely completion of required training to empower and inspire personnel to succeed.➤ Recognized positive performance against key sales and reputation metrics and held team accountable for performance.➤ Conducted store walk-throughs, generated sales reports, reviewed data analysis reports, and developed work plans.➤ Drove operational compliance with processes and implemented existing and new retail programs, tools, and training.➤ Executed monthly cost reviews of overtime, discounts, returns, and credits and reviewed reports to identify trends.➤ Recruited, interviewed, selected, oriented, trained, and scheduled staff as well as developed sales team members.➤ Led all aspects of daily store management including customer relations, inventory control, and visual merchandising.➤ Oversaw sales, store profitability, key performance indicators, and associate hiring and other human resource tasks.➤ Partnered with Area Manager in directing activities to achieve all store goals, sales objectives, and client service scores.➤ Achieved $1.7M, $2.8M, and $3.1M in annual sales in 2011, 2012, 2013 to realize an 82% increase over 3 years.➤ Built brand identity and sales environment that was focused on consistently delivering exceptional customer service.➤ Provided coaching, counseling, ongoing feedback, and discipline as well as handled scheduled performance reviews.➤ Enforced all policies and procedures to ensure excellent customer service was provided and to maximize the P&L.➤ Maintained security standards within the store to ensure safety of customers, colleagues, and displayed merchandise.