Building and leading the global Talent Operations Enablement function including the current strategic pillars of operational effectiveness, risk operations and operational data & reporting.Develop robust, scalable, and adaptable operational infrastructure and solutions that serve as the foundation for operational agility.Establish a platform to house and manage centralized expertise, reducing redundancy and delivering scalable services and integrated capabilities across our operational ecosystem.Establish user-centered product development methodologies, driving greater impact and value generation for our customers.Provide the platform to nurture and validate high-potential strategic bets, enabling accelerated incubation to effectively mature solutions before integration into the broader operational ecosystem.Ensure seamless accessibility of data, enabling teams to effortlessly harness the right data at the right time for insightful analysis and informed decision-making.

Talent Operations leader supporting a 30-member talent team, driving talent strategy through programmatic initiatives covering operational excellence, talent attraction, recruitment, hiring enablement, and new hire onboarding.Collaborate with recruiting leadership to identify opportunities and drive improvements with a focus on automation and scalability, resulting in more efficient and user-centered recruiter operationsOverhauled the headcount management process in partnership with Finance and HR, delivering a streamlined solution that eradicates redundant data sources, provides real-time updates and ensures exceptional data accuracy and controlsElevated the talent operations function by introducing a Jira-based system using agile methodologies, enhancing work intake, portfolio management, and progress tracking processesBuilt talent analytics infrastructure to track performance and drive data-informed decision-making, overseeing all data and reporting functions for the talent teamCreated a capacity and demand forecasting model enabling proactive resource allocation and planning to align talent with business needs, leading to improved delivery and predictability

Head of People Operations for a digital transformation partner with over 200 employees. Led a cross-functional team of 10 in the delivery of programs and services including talent acquisition, compensation & benefits, employee engagement, performance management, etc.Led daily operations of the 5 member HR team, averaging 34 tickets per week with an average 6.3 hour response time and average 2.5-day ticket closeoutDesigned and launched the company’s first career progression framework, a program intended to facilitate employee growth and development by helping them understand and roadmap their advancement Served as People Ops lead for the due diligence and integration efforts in support of Intellibridge’s acquisition of U.GroupConducted user research and monitored employee engagement using both qualitative and quantitative data sources, identifying opportunities for improvementAdvised executive team as a business partner, providing thought leadership on talent and people best practices and emerging innovationsCreated and maintained data and analytics infrastructure including the definition of KPIs & operational metrics for performance monitoring and dashboard reporting

Overhauled the talent acquisition function, reducing total annual expense by 34% ($412k) with the team delivering over 230 hires and decreasing time-to-fill by 21% (28 days avg.)Completed a milestone accomplishment for a $135M contract with the Department of Homeland Security, hiring 46 full-stack engineers within 42 daysDeveloped and continuously improved the Talent Acquisition work system (i.e. tech stack & process) including implementation of a new ATS (Lever), Trello for work item tracking and SharePoint for knowledge management

Led a cross-functional team of 9 in the development & delivery of Talent services supporting 290 members of TTS, a consultancy helping government improve the public’s experience with digital services.Established Talent team FY19 strategy and KPIs and led the team to deliver 35% decrease time-to-fill, 30% decrease in talent operations processing time, 84% overall candidate satisfaction rating and 92% overall manager satisfaction ratingRestructured the Talent team, executing an operational improvement plan to effectively identify team pain points and develop solutions to streamline and optimize workflow

Led talent acquisition efforts for TTS, delivering over 200 hires across all TTS disciplines including software engineering, design (ux, visual, content), product management, cloud, operations, etc.Engineered a comprehensive candidate evaluation process using competencies, job readiness criteria and structured interviews, delivering a 31% decrease in evaluation Level of Effort and a 70% increase in evaluation accuracy

Led implementation and configuration of a new applicant tracking system (Lever)Redesigned job descriptions using a performance profile approach, increasing monthly application rate 76%, decreasing applications-per-hire 49% and increasing rate of diverse applicants by 21%

Blockplay co-founder and designer. Our goal is to be an early mover in blockchain based games. We aim to leverage our game dev experience and technical expertise to create innovative and exciting games built on top of the Ethereum and Eos blockchains. Launched: https://cryptopioneers.co/

Recruiter and operational lead for the production recruiting team, serving 31 primary customers across 4 disciplines.

Founder of Rogue Ruckus, a creative development studio with a focus on film & games.

Implementation Manager | June 2013 – May 2014Implementation Consultant | Feb 2012 – June 2013Project manager for the implementation of enterprise workforce management solutions. Led cross functional teams of business and technical SMEs to design solutions and advise clients on organizational risks, costs and benefits. Conducted thorough analysis of existing business processes, systems and functions utilizing empirical and data focused analysis to identify opportunities for optimization.

Managed the deployment of 140 client serving personnel, from Staff to Senior Manager, for the assurance division of the Indianapolis office. Managed business performance through the use of operating metrics including, utilization, charged hours, engagement leverage, variance reporting as well as demand forecasting and analysis.

Managed the delivery of staffing services to a large Government Sponsored Enterprise client. Assessed and analyzed the current local operation to identify the areas that could benefit from process reengineering.

Performed full life-cycle recruiting for the technical industries including: Electrical and Mechanical Engineering, Physics Research and Development, Software Development, etc.

Provided supportive counseling and advocacy for clients. Supported autonomy within the community by monitoring behavior, providing transportation, assisting with grocery shopping and medical appointments etc.