Roop Birk Email and Phone Number

• Develop and instill positive and focused behaviour within the team that allows individuals to achieve personal and team targets• Provide effective management, leadership and support to all team members as well as specific product training• Delegate daily activities to all team personnel to ensure a smooth, effective and professional operation of the business• Being customer orientated and provide a professional and world class customer service• Perform regular reviews with all team personnel of the store, identifying opportunities and agreeing new set objectives • Ensure all processes are being followed perfectly and look to constantly improve them • Implement policies and procedures as defined by the support centre

• Responsible for ensuring the smooth day to day running of high street retail outlets with the primary focus being on delivering exceptional customer service standards• Providing management and support to all branch staff as well as identifying and meeting their individual training and development requirements• Responsible for ensuring strict adherence to all company policies and any statutory and compliance standards• Introducing and developing a non-complaint culture and providing any necessary additional training to staff to facilitate adherence to this policy• Carrying out regular reviews of the performance of the store, identifying and maximising any opportunities and including them in business planning• Additionally carrying out daily floor walks to monitor the effectiveness of merchandising techniques and to identify commercial opportunities • Maintaining awareness of the activities of competitors within the local market place and taking any necessary responsive action• Delivering outstanding customer experience to create customer loyalty• Managing budgets in the store, minimising costs without compromising customer service• Influencing and supporting the region to maximise wider opportunities and responsible for sharing best practices• Responsible for the Health and Safety of all colleagues and customers• Successfully winning a number of prizes and cash incentives including holidays, electrical equipment and vouchers