Roopa Dave Email & Phone Number

United States

Paramus, New Jersey, United States

Lyndhurst, Nj

Handled 80+ calls daily Assisted customers with placing orders, tracking shipments, product inquiries, website navigation, item availability etc.Obtain and maintain accurate knowledge of procedures, products, processes, etc.Enhance organization reputation by responding with empathy, accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Englewwod Nj

● Acted as a conduit between Sales and Customer Service, vendors and internal partners● Handled all inquiries for pricing, product information, issue credit, track deliveries and other projects as assigned● One and done focus, empowered to do whatever it takes to make it right for both our internal and external customers

Englewood,Nj

• Effectively managed a book of business of 375 new and existing accounts generating over $4 million in annual sales• Increased profitability by 15% YOY, focusing on growth and retention• Developed customer relations and promoted business partnership through regular customer contact via phone and email• Utilized CRM system to maintain sales, manage client relationship and analyze spending trends to pursue sales opportunities and vendor consolidation• Exhibited strong follow-up skills and sensitivity to all facets of customers’ needs in order to meet and exceed sales goal expectations

Englewood Nj Usa

Handled customer inquiries, complaints, billing questions, payment processing, return requests etc. via phone, email and chat. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.Key Accomplishments:• Managed a high-volume workload within a fast paced environment. Handled an average of 75+ inquiries daily and consistently met performance benchmarks in areas such as speed, accuracy and volume• Became the lead "go-to" person for mentoring and training of both new and established employees• Helped company attain the highest customer service ratings (J D Powers Certification seven times in a row) • Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations

Handled 80+ calls each day, assisting customers with products, pricing, order entry, navigating website, payment and return processing, inventory check etc. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions Key Accomplishments: • Consistently met performance benchmarks in all areas including speed, accuracy and volume• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity• Outstanding Achievement Award for the month

• Led tours based on planned itineraries.• Escorted tour groups to and from tourist spots in Mumbai and out of state.