Roopa Dave work email
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Roopa Dave personal email
TOP PERFORMING CUSTOMER SERVICE REPRESENTATIVE / INSIDE SALESExperienced and professional customer service representative / inside sales offering:• 8+ years of experience providing exceptional customer support in a busy call center environment for e-commerce industry• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty• Excellent communication and relationship building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes
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Fraud AnalystAt&TUnited States -
Fraud AnalystAt&T Jun 2017 - PresentParamus, New Jersey, United States -
Web Services RepresentativeBarneys New York Nov 2016 - Jan 2017Lyndhurst, NjHandled 80+ calls daily Assisted customers with placing orders, tracking shipments, product inquiries, website navigation, item availability etc.Obtain and maintain accurate knowledge of procedures, products, processes, etc.Enhance organization reputation by responding with empathy, accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. -
Resolution SpecailistStaples Advantage May 2015 - Feb 2016Englewwod Nj● Acted as a conduit between Sales and Customer Service, vendors and internal partners● Handled all inquiries for pricing, product information, issue credit, track deliveries and other projects as assigned● One and done focus, empowered to do whatever it takes to make it right for both our internal and external customers -
Inside Sales Account ManagerStaples Advantage May 2013 - Feb 2014Englewood,Nj• Effectively managed a book of business of 375 new and existing accounts generating over $4 million in annual sales• Increased profitability by 15% YOY, focusing on growth and retention• Developed customer relations and promoted business partnership through regular customer contact via phone and email• Utilized CRM system to maintain sales, manage client relationship and analyze spending trends to pursue sales opportunities and vendor consolidation• Exhibited strong follow-up skills and sensitivity to all facets of customers’ needs in order to meet and exceed sales goal expectations
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Customer Service RepresentativeStaples Inc Dec 2009 - Apr 2013Englewood Nj UsaHandled customer inquiries, complaints, billing questions, payment processing, return requests etc. via phone, email and chat. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.Key Accomplishments:• Managed a high-volume workload within a fast paced environment. Handled an average of 75+ inquiries daily and consistently met performance benchmarks in areas such as speed, accuracy and volume• Became the lead "go-to" person for mentoring and training of both new and established employees• Helped company attain the highest customer service ratings (J D Powers Certification seven times in a row) • Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations -
Customer Service RepresentativeBarnes & Noble Sep 2007 - Sep 2009Handled 80+ calls each day, assisting customers with products, pricing, order entry, navigating website, payment and return processing, inventory check etc. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions Key Accomplishments: • Consistently met performance benchmarks in all areas including speed, accuracy and volume• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity• Outstanding Achievement Award for the month -
Tour GuideItdc May 2004 - Apr 2007• Led tours based on planned itineraries.• Escorted tour groups to and from tourist spots in Mumbai and out of state.
Roopa Dave Skills
Roopa Dave Education Details
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Accounting
Frequently Asked Questions about Roopa Dave
What company does Roopa Dave work for?
Roopa Dave works for At&t
What is Roopa Dave's role at the current company?
Roopa Dave's current role is Fraud Analyst.
What is Roopa Dave's email address?
Roopa Dave's email address is ro****@****age.com
What schools did Roopa Dave attend?
Roopa Dave attended University Of Mumbai.
What are some of Roopa Dave's interests?
Roopa Dave has interest in Yoga And Meditation, Baking, Reading, Yoga And Mountaineering, Mountaineering, Knitting.
What skills is Roopa Dave known for?
Roopa Dave has skills like Customer Retention, Sales, Team Leadership, Sales Management, Customer Service, Time Management, Microsoft Office, Public Speaking, Customer Satisfaction, Cold Calling, Accounting, Business Strategy.
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Roopa Dave
Certified Dietician | Fitness Expert | Lifestyle Coach At Krishna Diet Care ClinicAhmedabad -
Roopa Davé
Canada1kpmg.ca -
2gmail.com, gmail.com -
Roopa Dave
Banking & Financial Institutions | Freelancer | Fund Raising | Business Development | Yes Bank, Icici Bank & Abn AmroMumbai
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