Roopa Chaki Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

As a Senior Manager HR and Head of People & Culture, I am responsible for the overall responsibility of the HR function spanning Talent Acquisition, Talent Management, HR Operations and Learning & Development.

Bengaluru

As a Senior Talent Acquisition Specialist at Amadeus Software Labs, I orchestrated end-to-end recruitment processes, ensuring a seamless and effective workflow. My efforts extended beyond conventional roles, addressing senior management and leadership hiring requirements.I established impactful relationships with key stakeholders and the leadership team in the Bangalore center, fostering credibility and strategic collaboration. Utilizing my expertise, I led and mentored a high-performing Recruitment Process Outsourcing (RPO) team, overseeing comprehensive talent acquisition operations.My role involved effective networking strategies, utilizing platforms like LinkedIn and other portals for niche positions, ensuring a positive candidate experience throughout the recruitment journey. Additionally, I provided essential market insights to stakeholders, leveraging my influencing skills when needed.A key aspect of my contribution was conducting data maintenance and analysis, evaluating the effectiveness and feasibility of existing processes and timelines.

Bengaluru, Karnataka, India

As an Executive Search Consultant during my freelancing/collaborative tenure, I collaborated with executive search firms, specializing in CXO level and leadership hiring across diverse industries. My focus on building core teams for startups contributed significantly to their organizational growth and success.I conducted comprehensive executive searches, leveraging a broad network and employing strategic sourcing methods. Providing valuable insights and recommendations to clients, I aligned executive recruitment strategies with their business objectives, ensuring impactful and strategic hiring decisions.

Kolkata, West Bengal

Randstad India is a division of Dutch-based Randstad Holding NV, a Dutch multinational human resource consulting firm headquartered in Diemen, the Netherlands.During my tenure as Account Manager at Randstad India, I successfully managed and led the non-IT vertical for mid, senior, and executive search. Overseeing a high-performing team of 5 delivery consultants, I ensured consistent adherence to Minimum Acceptable Performance (MAP) standards.Demonstrating effective team leadership, I maintained team effectiveness, productivity, and a robust recruitment pipeline. Leading end-to-end recruitment processes for clients at mid, senior, and C-level, I played a crucial role in the successful closure of key niche positions across various management levels.My excellence in client management was evident through skillful handling of escalations, achieving resolutions, and maintaining a focus on client satisfaction. Consistently publishing insightful weekly and monthly reports, I earned recognition through Excellence Awards and Championship Awards for exceeding targets.

Bengaluru Area, India

BTI Executive Search is an entity within the PERSOLKELLY company, a joint venture between PERSOL Group, and Kelly Services, Inc., forming one of the largest recruitment company in Asia Pacific.As a Consultant at BTI Executive Search, I forged strategic partnerships with premier clients across diverse sectors. Specializing in end-to-end recruitment processes for C-level positions, my efforts facilitated the closure of pivotal and niche roles at senior management and leadership levels, contributing significantly to organizational success.Additionally, I served as a Certified Career Transition Specialist, providing guidance and counselling to impacted employees—a testament to my commitment to holistic professional development.

Bengaluru Area, India

Freelancing in search and corporate training on soft skills.

Bengaluru Area, India

In the role of Senior Program Manager at ScaleneWorks People Solutions, I spearheaded revenue-generating business operations with the largest key account, HCL Technologies, focusing on background verification and post-offer follow-up. Managing a 60-member team across two verticals, I ensured peak customer satisfaction by introducing new processes, managing existing processes, and developing high-performing teams.My commitment to excellence was evident through the implementation of robust reporting mechanisms, providing insightful weekly and monthly reports on business goals and team performance.

Bengaluru Area, India

Fidelity started a “Decision Support Group” to analyse critical HR Operations related data to support its global operations. I was a part of this HR Technology group in India and my primary responsibility to Optimize Global HR Operations.Responsibilities:• Data Analysis• Data Management• Data Quality• Data Stewardship• Product Management (Taleo)

Bengaluru Area, India

Program Manager for HR Technology Applications (India and China), Corporate Communication and Ideas and Innovation Business UnitsResponsibilities:• Manage cross-functional teams on IT related projects primarily in the HR domain (eg. HR Management System, Recruitment Management System)• Help customers improve process cycle time, regulatory compliance and real time information delivery• Manage the budget, scope, metrics and governance of technology initiatives• Experienced in working with Senior Leadership on various strategic initiatives• Drive complex, cross-functional projects which include planning, scope clarification, scheduling, risk and resource constraint management, proactive mitigation and contingency planning• Ensure successful completion of projects to meet the cost, schedule & performance imperatives set forth by the businessProjects:• Integration of the Online Background Vetting Form on the Recruitment Management System• Introduction of Merit and Bonus Tool on the HR Management System, China• Launch of a Recruitment Management System and a Performance Management System in Fidelity, China• Physical Server to Virtual Server movement across locations of HR Management System, India• Intranet related enhancements• Enhancements and new initiatives on the Ideas and Innovation portalAchievements:• On-the-Spot Award for successful completion of the Online Background Vetting Form project on the Recruitment Management SystemTRAININGS ATTENDED:• Certified Associate in Program Management (CAPM) by SABCON

Background verification includes employment, education, criminal and database verification of all candidates aspiring to join Fidelity and ensuring minimum risk to the organization. The team works on all components and part of the checks is outsourced to a vendor.Responsibilities:• Responsible for the smooth flow of work end to end of the background vetting process• Lead the team and ensure team members are equipped with the right skills and knowledge to provide high quality operational services• Responsible for monthly and quarterly metrics as well as ad-hoc reporting• Responsible for vendor management and liaising with the vendor• Responsible for interaction with and act as a bridge between Staffing and the Background Vetting team• Establish and manage communications/vetting escalations, as necessary, to ensure that issues are resolved as per the governance structure for vetting• Working on continuous process improvement and redundancy• Reviewing and authentication of all vetting work done and closure of cases• Ensure adherence to timelines and SLA• Cross functional training in Due Diligence• Have assisted the Due Diligence team in times of their high volume

At ABC Consultants, I spearheaded comprehensive recruitment initiatives within the BFSI domain. Demonstrating expertise in sourcing, screening, and onboarding top-tier talent, I served as a pivotal point of contact, understanding client needs and aligning recruitment strategies to deliver tailored solutions.I implemented innovative recruitment methodologies and utilized tools to optimize the candidate selection process. Collaborating with cross-functional teams, I contributed to enhancing internal processes for a cohesive work environment.

Post Graduate Diploma In Business Administration (Specialisation In Human Resource), Human Resources Management/Personnel Administration, General

Diploma, Information And Systems Management

Bachelor Of Arts, Political Science (Hons)