Roopak Kumar Email & Phone Number

As a Contact Center Specialist at Crotus Technologies, I have over eight years of experience in providing excellent customer service, handling reservations and online travel agency (OTA) bookings, and generating sales for MGM Hotels Group in Portugal and Spain. I am a customer service expert who can resolve complex issues, satisfy diverse needs, and build long-term relationships with clients and partners.I am also a problem solver and a sales generator who can leverage my skills in business development, marketing strategy, event management, social media, and vendor management to increase revenue, optimize operations, and enhance brand awareness for both Crotus Technologies and MGM Hotels Group. I am passionate about the research industry and the hospitality sector, and I am always eager to learn new things, improve my performance, and contribute to the success of my team and organization.

Listed skills include Leadership, Customer Experience, Customer Contact, Social Media, and 29 others.

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