Roopal S. Email & Phone Number

Irving, Tx, Us

United States

Client- Amazon & Microsoft1. Handle calls related to insurance claims, benefits, etc2. Working on different tool such as workday, Genesys, etc.

Plano, Texas, United States

Responsibilities:• Got trained in Annuity and life insurance.• Performed well throughout the training and scored 95%.• Very handy for all the software to be installed for the work.• Handled multiple tasks on software such as Lifesys, Salesforce CRM, Cisco Jabber, etc.

United States

Client Name- AfterpayAbout company- Afterpay is a financial institution which works on Buy now and pay later module.1. Handle 100+ emails with respect to customer refunds, banking information, account information and update, account access, etc.2. Working as an Subject Matter expert.3. Maintained customer satisfaction overall with high appreciation rate of 90%4. Customer satisfaction score 90% with 0 complaints5. Handle multiple tasks and work on different platforms - Genesys Cloud, Slack, Spaces, Playvox.6. Highly professional, punctual, reliable and able to perform duties with no supervision.7. Appreciation for best performer overall.

Client Name- AT&T1. Handle inbound calls with respect to benefits, insurance, enrolments, etc.2. Handle 40-45 calls per day.3. Maintained customer satisfaction overall with high appreciation rate.4. CSAT score 95% with 0 complaints5. Handle multiple tasks and work on different platforms - Genesys Cloud, CSPro, etc6. Highly professional, reliable and able to perform duties with minimal supervision.

India

TaskUs, Inc. provides business process outsourcing services. The Company offers back office supports, customer experience consulting, and business process optimization services. TaskUs serves clients worldwide.Client Name : AcornsAbout client- Acorns helps you save & invest. Invest spare change, bank smarter, earn bonus investments, and more.Responsibilities -1. Handle 40+ chats daily, with duties including signing up new customers, retrieving customer data, presenting relevant information, cancelling services, sending emails.2. Received and average of 98% customer satisfaction rating to date and maintaining 85% quality through out the month.3. Remained courteous and calm, even during moments of customer dissatisfaction4. Resolved queries of customer in less time and completing chats within the TAT.5. Handled multiple tasks and work on different platforms - Helix, Zendesk, etc6. Highly professional, reliable and able to perform duties with minimal supervision.

Indore, Madhya Pradesh

CapitalVia Global Research Ltd ( Investment Advisor) is a pure play financial Indian market research and consulting company. It was founded in 2006 with an objective of offering unbiased technical analysis and solutions for the trading community. 15+ years of extensive research in stock movements.Managed a team of 7 executives in direct report.1. Socially responsible for maintaining 70+ accounts through an extensive network of business relationships based on ability to meet client needs and collaborate to close profitable sales.2. Actively cross-selling across multiple deals, engages new customer, and maintains existing customer by emphasise value and service.3. Consistently achieve and exceeds sales goals assigned.4. Worked on different tools which include- Hash, CRM.5. 90% executive exceeds the monthly target assigned to them with respect to numbers and new bringing new customers to the organisation. 6. New bees(Trainees) were trained smartly, who always remains on the top of the month.7. Actively monitoring services rendered to ensure customer success and operational satisfaction8. Provides accurate estimates in support of potential business partnerships, and generates customer referrals and positive working relationships by providing to be trustworthy and reliable.9. 80% meeting the daily target assigned.

United States

Responsibilities-• Analyze and understand business needs.• Determine loopholes by analyzing the business model and project.• Collaborated with multiple departments to scope requirements and manage dependencies.• Make presentations and arrange meetings to discuss data driven changes and improvements.• Collect feedback from customer via surveys and questionnaires and emails• Participated in document creation and process reviews.• Develop use cases as a key communication tool between the business and technical teams. • Worked with Agile environment, Jira, scrum methodology, UML.• Strong analytical skills, problem solver and strong communication skills.