Liaised with product team and development team to help break down requirements.Owned and prioritized products backlog.Broke project into epics and implementable user stories.Interacted with internal stakeholders as voice of customer.Updated customers and senior leaders on progress and roadblocks.Brainstormed with peers and other members of design team to determine enhancements and product features.

Liaised with product team and development team to help break down requirements.Owned and prioritized products backlog.Broke project into epics and implementable user stories.Interacted with internal stakeholders as voice of customer.Updated customers and senior leaders on progress and roadblocks.Brainstormed with peers and other members of design team to determine enhancements and product features.

Supported product managers and development teams across phases of testing from planning to execution, troubleshooting and reporting within high- volume, agile environment.Demonstrated new product features and functionality to project stakeholders.Collaborated with developers and project managers to assess program capabilities, features and testing demands.Assessed software bugs and compiled findings along with suggested resolutions for development team members.Created test cases and test scripts to maintain cohesive team approach to product development.Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.

Lead a team of 10 members - Coordinated and monitored work of co-located and remote teams.Conducted load, stress and endurance tests using Performance Centre to simulate realistic user activities.Reviewed scalability, performance and load balancing of each application.Gathered and defined business and functional requirements for each program.Lead a team of 10 members - Coordinated and monitored work of co-located and remote teams.Used monitoring tools like Dynatrace and Wily tools on frequent basis.Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.Tracked, prioritized and organized defects with JiRA, working with development team to facilitate timely corrections.

Participated in requirement-gathering sessions to define and document functional specs, configurations, enhancements and custom reports.Met with clients to understand business requirements, perform gap analysis and translate technical requirements.Reviewed and tested plans and criteria to meet functional and technical requirements.Handled and troubleshot SQL and database environments, identifying gaps and problem areas.Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.Communicated and explained business requirements to team members to understand and implement functional demands.Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.Provided technical advice to improve quality of engineering practices.Documented integration issues and vulnerabilities and outlined improvement recommendations.

Interacted with internal customers to understand business needs and translate into requirements.Understanding the Business Requirement and Loyalty Platform functionalities. Working closely with system testing and development team for call analysis,requirement gathering and ascertaining bugs.

Wrote and optimised test cases to maximise success of manual software testing with consistent, thorough approaches.Assessed software bugs and compiled findings along with suggested resolutions for development team members.Carried out tests to identify, report and repair bugs and glitches.Defined and identified test cases for new application development.Developed, implemented and maintained automated testware for scripts, functions and programs to boost testing efficiency.