Roopesh Samji Email & Phone Number

Responsible for adding and reviewing best time and day to apply coaching for over 400 advisors and managing the call centre holiday requests through using the tools available and questioning and update information to ensure accuracy to our approach.DutiesCommunicate with each Team Leader and apply coaching based on their coaching style.Manage the holiday requests with a prompt response and update if further actions are required.Focus and support Real Time activities and use… Show more Responsible for adding and reviewing best time and day to apply coaching for over 400 advisors and managing the call centre holiday requests through using the tools available and questioning and update information to ensure accuracy to our approach.DutiesCommunicate with each Team Leader and apply coaching based on their coaching style.Manage the holiday requests with a prompt response and update if further actions are required.Focus and support Real Time activities and use the resource available to best met answer rate and key areas to review. Show less

Edgware, England, United Kingdom

Managing customers and partners expectations through inbound and outbound calls offering options and solutions, ensuring a high level of service is offered. Asking questions to better improve myself, the team and the department.DutiesBeing an role model setting high standards through personal behaviour and actions.Coaching new advisors offering structural deliverance and training solutions.Review of the department’s complaints to action.Adhering to the department… Show more Managing customers and partners expectations through inbound and outbound calls offering options and solutions, ensuring a high level of service is offered. Asking questions to better improve myself, the team and the department.DutiesBeing an role model setting high standards through personal behaviour and actions.Coaching new advisors offering structural deliverance and training solutions.Review of the department’s complaints to action.Adhering to the department KPI’sApproaching any task with a can do attitude offering new ways of learning and growing. Show less

Stanmore, Greater London, United Kingdom

Responsible for leading and engaging over 50 colleague’s, which includes Food, GM & Clothing, to be the best vision of themselves to excel in a challenging environment through guidance, support and training. DutiesMaximising sales through exceptional customer experience and colleague engagement.Analysing and evaluating weekly reports and key actions for the store and the business.Recruiting, training and developing store team leaders and colleagues.Develop and maintain… Show more Responsible for leading and engaging over 50 colleague’s, which includes Food, GM & Clothing, to be the best vision of themselves to excel in a challenging environment through guidance, support and training. DutiesMaximising sales through exceptional customer experience and colleague engagement.Analysing and evaluating weekly reports and key actions for the store and the business.Recruiting, training and developing store team leaders and colleagues.Develop and maintain cost to sell through effective and efficient forward planning approach.Ensuring all colleagues comply with company legal polices including process and procedures. Acting as a role model for the team by setting high standards through personal behaviours and actions.Driving and managing commercial opportunities team walks and feedback.Identify and develop relationships within the team to find future leaders. Show less

Staples Corner, United Kingdom

ResponsibilitiesInvolved in the whole process, from recruitment to training for over 100 new colleagues to the business, ensuring the new store is ready to open, reviewing stock availability, commerciality and customer journey. Complete One to One training for all new managers for the new store.Maintaining a strong commercial approach, through effective selling in our target base departments and store operation aids this. Regular reviewing and taking actions for all colleagues… Show more ResponsibilitiesInvolved in the whole process, from recruitment to training for over 100 new colleagues to the business, ensuring the new store is ready to open, reviewing stock availability, commerciality and customer journey. Complete One to One training for all new managers for the new store.Maintaining a strong commercial approach, through effective selling in our target base departments and store operation aids this. Regular reviewing and taking actions for all colleagues to ensure they work within the business principles.Colleague fully engaged towards the service business model, creating a strong platform to always exceed customers’ expectation. Manage cost to sales, ensuring we work inline to store and business targets, managing payroll and scheduling with a forward thinking mindset. Review cash management, from incorrect receipting process to cash discrepancies and store banking procedure.Undertaking the health and safety of the new store, ensuring all colleagues and customers has able to work and shop in a safe environment, making the store is legal for trade.Achievements*87% colleagues trained before store opening, new business record.*Over 4% average impulse purchase percentage to sales, business highest.*Colleague bonus achieved for each quarter, through 5/5 customer satisfaction feedback.*Winner for best Christmas 2017 sale setup in area.*100% colleague engagement for commitment to the store and the team.*Praised for building strong leaders in the business, newly trained manager given the confidence and skill set to manage and close one of the biggest revenue stores. Show less

Barnet, United Kingdom

Responsibilities Support the management team to open the new Frient Barnet store by engaging all the new colleagues, through the correct stock procedures and stock management and aid were necessarily to help the store be ready within the time-frame by completing visual layouts, legals, and completing training were needed. Develop my personal understanding of how to open a new store and what tools are required to do so by engagement with the store manager and spending time with him… Show more Responsibilities Support the management team to open the new Frient Barnet store by engaging all the new colleagues, through the correct stock procedures and stock management and aid were necessarily to help the store be ready within the time-frame by completing visual layouts, legals, and completing training were needed. Develop my personal understanding of how to open a new store and what tools are required to do so by engagement with the store manager and spending time with him, building my knowledge. Achievements* 100% score, customer feedback. Quarterly bonus for colleagues. Show less

Enfield, United Kingdom

Responsibilities Move to my first live role, managing the hard goods department with the help of my three team leaders, engaging them on my expectations for each of them and the business direction. Working with the team to praise their strengths and develop their weaknesses.Review the commercial opportunities within the departments and have a plan in place to execute them, have an understanding of our customers shopping habits to enable the team to manage our customers needs.Manage… Show more Responsibilities Move to my first live role, managing the hard goods department with the help of my three team leaders, engaging them on my expectations for each of them and the business direction. Working with the team to praise their strengths and develop their weaknesses.Review the commercial opportunities within the departments and have a plan in place to execute them, have an understanding of our customers shopping habits to enable the team to manage our customers needs.Manage customers expectations, through having the right people in the right place and the right time. Teaching the colleagues what this looks like and what the outcome looks like for our customers and for them.Work on the team morale, by building on colleague environment, understand colleague indifference's and improve colleague engagement through personal touches. Achievements*Customer feedback score improvement from 63% to 93%.*Colleague engagement score 88%*YoY growth - +10.4%*Colleague recognition for service - 100%*Recognised for creating a positive and rewarding environment for the colleagues.*Praised by area manager for drive, commitment and making the difference. Show less

Croydon, United Kingdom

Responsibilities To learn the business principles and understand my role as a assistant store manager, through hands on training and the tools available to succeed during my induction period.AchievementsPassed my induction period, here are some reviews mentioned my colleagues.*Performed strong and positively. *Fitted in well within the team and understands the importance of the training period. *Detailed approach towards everything he does*Happy to accept… Show more Responsibilities To learn the business principles and understand my role as a assistant store manager, through hands on training and the tools available to succeed during my induction period.AchievementsPassed my induction period, here are some reviews mentioned my colleagues.*Performed strong and positively. *Fitted in well within the team and understands the importance of the training period. *Detailed approach towards everything he does*Happy to accept guidance and answers from every colleague regardless the position they hold.*Quick to share ideas and views, which normally are well received and well though out. Show less

Brent Cross Shopping Centre, Hendon, London, United Kingdom, Nw4 3Fe

Responsibilities To enhance our customer experience through key business development and create and improve visual presentation throughout menswear. Managing a team of 20 plus 2 section coordinators to create a positive journey for our customers through clear guidance and feedback. Controlling stock through key commercial decisions and ensuring the whole team work in unison. Ensure the team move forward working in the Marks and Spencer way by being inspired, showing integrity, being… Show more Responsibilities To enhance our customer experience through key business development and create and improve visual presentation throughout menswear. Managing a team of 20 plus 2 section coordinators to create a positive journey for our customers through clear guidance and feedback. Controlling stock through key commercial decisions and ensuring the whole team work in unison. Ensure the team move forward working in the Marks and Spencer way by being inspired, showing integrity, being innovated and being in-touch.Achievements*Recognition for 96% success rate in flexibility conversations.*Praised for excellent stock and presentation management by regional team. *100% success rate for all customer assistant agreement for extended Christmas hours discussions. *Recognition from regional team for heading that extra mile to ensure Christmas trading was successful. Show less

Brent Cross Shopping Centre, Hendon, London, United Kingdom, Nw4 3Fe

ResponsibilitiesTo move Kidswear forward by using the Marks and Spencer way, approaching the business plan to our principles, controlling density through correct stock management, making commercial decisions, focus on customer journey from customers' feedback, develop and coach the team to grow and through ever changing retail environment. Mentor new trainee managers in the business through tailor made guidance and encouragement within my four million pound… Show more ResponsibilitiesTo move Kidswear forward by using the Marks and Spencer way, approaching the business plan to our principles, controlling density through correct stock management, making commercial decisions, focus on customer journey from customers' feedback, develop and coach the team to grow and through ever changing retail environment. Mentor new trainee managers in the business through tailor made guidance and encouragement within my four million pound business.Achievements* Recognition for outstanding execution to launch of Kidswear through the business regional team.* Recognition for achieving positive Back to School takings year on year. * Received good performance on my half year and full year review. * Selected as one of 20 managers from the business to mentor our new managers. * Scored 98% on business pulse survey from my staff for my management qualities. * Recognised for a service video from the store for the regional team for moving service forward. * Praised for developing my section coordinator with clear and structured approach, Section coordinator is on trainee manager shortlist. Show less

Brent Cross Shopping Centre, Hendon, London, United Kingdom, Nw4 3Fe

ResponsibilitiesManagement of retail service team including staff scheduling, performance management, training and development, monitoring service standards, stock management and merchandising, management of budgets for Menswear, staff utilisation reporting and organising special product promotions. Managing a team of over thirty staff on day to day basis, whilst operating a business in excess of ten million.Achievements* Sales target achieved and exceeded last three years… Show more ResponsibilitiesManagement of retail service team including staff scheduling, performance management, training and development, monitoring service standards, stock management and merchandising, management of budgets for Menswear, staff utilisation reporting and organising special product promotions. Managing a team of over thirty staff on day to day basis, whilst operating a business in excess of ten million.Achievements* Sales target achieved and exceeded last three years. * Recognition for outstanding sales to plan, sales to region and sales to business. * Named best manager by staff in our store - Your Say Survey 2012, 2013 and 2014. * Successful selection and promotion of two staff members to trainee manager and floor supervisor. * Recognised by store manager for outstanding commitment to store layout and commerciality. * Regularly praised for driving standards and customer service by management team. Show less

Brent Cross Shopping Centre, Hendon, London, United Kingdom, Nw4 3Fe

ResponsibilitiesAnalysing new applicants through approach and deliverance of role-plays, through a serious of question and answers segment regarding customer care. Providing applicants with feedback on which aspects went well, where improvements could be made and informing them whether they were successful or not.Achievements* Rewarded for being best recruiter in region. * Successful applicants promoted to supervisor within six months of hiring. * Identifying… Show more ResponsibilitiesAnalysing new applicants through approach and deliverance of role-plays, through a serious of question and answers segment regarding customer care. Providing applicants with feedback on which aspects went well, where improvements could be made and informing them whether they were successful or not.Achievements* Rewarded for being best recruiter in region. * Successful applicants promoted to supervisor within six months of hiring. * Identifying strong applicants through my coaching background. Show less

Brent Cross Shopping Centre, Hendon, London, United Kingdom, Nw4 3Fe

ResponsibilitiesCommunicating to managers regarding possible training needs of all staff, implementing a schedule with other coaches to ensure all training is completed. Coaching on a day to day basis to ensure these standards are continuously met.Achievements* Successful training schedule set up and rolled out to other coaches through management team. * Ranked high performer in delivery of training and feedback from temporary staff. * Trained coaches to deliver new… Show more ResponsibilitiesCommunicating to managers regarding possible training needs of all staff, implementing a schedule with other coaches to ensure all training is completed. Coaching on a day to day basis to ensure these standards are continuously met.Achievements* Successful training schedule set up and rolled out to other coaches through management team. * Ranked high performer in delivery of training and feedback from temporary staff. * Trained coaches to deliver new coaching techniques. * Met all training requirements within management deadline. * Temporary staff who went on to become permanent staff rated my overall coaching at over ninety percent. Show less

Brent Cross Shopping Centre, Hendon, London, United Kingdom, Nw4 3Fe

ResponsibilitiesReprocessing stock, ensuring sizes are available to our customers, satisfy customers at the point of sale and ensuring the floor has exceptional standards.* Successful productivity rate in handling stock from fitting room to sales floor.Achievements* Rewarded for outstanding department standards and customer service recognised by management team. * Build strong team relations with fellow colleagues to exceed in stock management.

Bachelor'S Degree, Software Systems For The Arts And Media, Grade 3Rd With Honours

Gnvq, Information Communication Technology, C

As Level, Graphic Design, B

Gcse, Maths, C

Gcse, English Literature, C

Gcse, English Language, C