Roopesh Samji Email & Phone Number

Responsible for adding and reviewing best time and day to apply coaching for over 400 advisors and managing the call centre holiday requests through using the tools available and questioning and update information to ensure accuracy to our approach.DutiesCommunicate with each Team Leader and apply coaching based on their coaching style.Manage the holiday.

Edgware, England, United Kingdom

Managing customers and partners expectations through inbound and outbound calls offering options and solutions, ensuring a high level of service is offered. Asking questions to better improve myself, the team and the department.DutiesBeing an role model setting high standards through personal behaviour and actions.Coaching new advisors offering structural.

Stanmore, Greater London, United Kingdom

Responsible for leading and engaging over 50 colleague’s, which includes Food, GM & Clothing, to be the best vision of themselves to excel in a challenging environment through guidance, support and training. DutiesMaximising sales through exceptional customer experience and colleague engagement.Analysing and evaluating weekly reports and key actions for.

Staples Corner, United Kingdom

ResponsibilitiesInvolved in the whole process, from recruitment to training for over 100 new colleagues to the business, ensuring the new store is ready to open, reviewing stock availability, commerciality and customer journey. Complete One to One training for all new managers for the new store.Maintaining a strong commercial approach, through effective.

Barnet, United Kingdom

Responsibilities Support the management team to open the new Frient Barnet store by engaging all the new colleagues, through the correct stock procedures and stock management and aid were necessarily to help the store be ready within the time-frame by completing visual layouts, legals, and completing training were needed. Develop my personal understanding.

Enfield, United Kingdom

Responsibilities Move to my first live role, managing the hard goods department with the help of my three team leaders, engaging them on my expectations for each of them and the business direction. Working with the team to praise their strengths and develop their weaknesses.Review the commercial opportunities within the departments and have a plan in place.

Croydon, United Kingdom

Responsibilities To learn the business principles and understand my role as a assistant store manager, through hands on training and the tools available to succeed during my induction period.AchievementsPassed my induction period, here are some reviews mentioned my colleagues.*Performed strong and positively. *Fitted in well within the team and understands.

Brent Cross Shopping Centre, Hendon, London, United Kingdom, NW4 3FE

Responsibilities To enhance our customer experience through key business development and create and improve visual presentation throughout menswear. Managing a team of 20 plus 2 section coordinators to create a positive journey for our customers through clear guidance and feedback. Controlling stock through key commercial decisions and ensuring the whole.

Brent Cross Shopping Centre, Hendon, London, United Kingdom, NW4 3FE

ResponsibilitiesTo move Kidswear forward by using the Marks and Spencer way, approaching the business plan to our principles, controlling density through correct stock management, making commercial decisions, focus on customer journey from customers' feedback, develop and coach the team to grow and through ever changing retail environment. Mentor new.

Brent Cross Shopping Centre, Hendon, London, United Kingdom, NW4 3FE

ResponsibilitiesManagement of retail service team including staff scheduling, performance management, training and development, monitoring service standards, stock management and merchandising, management of budgets for Menswear, staff utilisation reporting and organising special product promotions. Managing a team of over thirty staff on day to day basis.

Brent Cross Shopping Centre, Hendon, London, United Kingdom, NW4 3FE

ResponsibilitiesAnalysing new applicants through approach and deliverance of role-plays, through a serious of question and answers segment regarding customer care. Providing applicants with feedback on which aspects went well, where improvements could be made and informing them whether they were successful or not.Achievements* Rewarded for being best.

Brent Cross Shopping Centre, Hendon, London, United Kingdom, NW4 3FE

ResponsibilitiesCommunicating to managers regarding possible training needs of all staff, implementing a schedule with other coaches to ensure all training is completed. Coaching on a day to day basis to ensure these standards are continuously met.Achievements* Successful training schedule set up and rolled out to other coaches through management team. *.

Brent Cross Shopping Centre, Hendon, London, United Kingdom, NW4 3FE

ResponsibilitiesReprocessing stock, ensuring sizes are available to our customers, satisfy customers at the point of sale and ensuring the floor has exceptional standards.* Successful productivity rate in handling stock from fitting room to sales floor.Achievements* Rewarded for outstanding department standards and customer service recognised by management.

Bachelor'S Degree, Software Systems For The Arts And Media, Grade 3Rd With Honours

Gnvq, Information Communication Technology, C

As Level, Graphic Design, B

Gcse, Maths, C

Gcse, English Literature, C

Gcse, English Language, C