Roopesh Mk Email and Phone Number

Worked as SSE2 (SME) for NetApp storage support with Convergys India Pvt Ltd. Good understanding on NetApp Storage Hardware architecture and troubleshooting. Knowledge on Data ONTAP Operating System, WAFL File System, SAN, NAS and Basic storage architecture. Good understanding on Storage hardware troubleshooting and Core NetApp technologies.

Lead IT administrator responsible to take of IT related tasks in Apostek Softwares. Having knowledge in Firewall administration(Cyberoam), VMWare, AD administration, Managing IT infrastructure, vendor management, very good knowledge on desktop OS like Windows, Linux and Mac and Hardware troubleshooting.

- Maintaining the network and Firewall (Cyberoam).- Good knowledge in HP-DL Storage servers and RAID configurations.- Administration of Servers, Desktops and Laptops with Windows, Ubuntu, Cent OS and Mac Operating Systems.- Installation and troubleshooting of Windows (XP, Vista & 7), Ubuntu and Mac operating system.- Configuring VPN (PPTP & IPSec) and other required software on Windows, Mac, and Ubuntu.- Configuring and troubleshooting issues MS outlook, Thunderbird and Apple mail client with different protocols (POP, IMAP).- Installation Configuration and troubleshooting of Local and Network Printers.- Administration of Access control system (Spectra) and assigning permission for Employees.- Assigning access permission for different floors and doors in the organization.- Strong knowledge in handling and configuring Android, IOS (iPhone/iTouch/iPad) devices.- Knowledge in configuring VPN on mobile devices and troubleshooting issues related to Android&IOS devices- System security - Antivirus installation and administration (McAfee - Local & Server based).- Administration of SVN, Bugzilla Servers and other hosting server (Godaddy & Amazon).- Responsible for taking Amanda backup.- Creating Email, SVN, Bugzilla user ids and setting up the permissions on server.- Sound knowledge in setting up Development/Testing/UI/Designing environment for different teams. (Android Apps development, Ad operations, Web Application development). - Managing IT inventory and allocating IT accessories as per employee requirement.- Interact with vendors in the course of obtaining Hardware products and services (Dell, HP, Cyberoam, and McAfee).- Interacting with HP, Dell, Lenovo and Cyberoam Tech support in case of technical issues or warranty extensions.- Monitoring ISP leased lines and allocating the bandwidth to particular networks.

Monitoring and maintaining all India Airtel voice servers. Responsible for all India Voice & SMS broadcasting.Checking the logs and restarting the services required for voice sms.Checking disk space and process running on servers.Coordinating with Singapore support team in case of migration of servers.Restarting the services on Linux servers as per the request from site engineers.; for two temporary professional assignments (Cisco and Java one). (2006-May To 2006-August). Job Profile:Responsible for setting up desktop systems and necessary IT accessories for different teams.Responsible for troubleshooting desktop problems and basic network issues.Software installation and antivirus patches update locally on all the machines.Maintaining a local storage setup for the team

- Monitoring Airtel voice servers.- Monitoring Linux server logs.- Pushing Voice SMS to users.- Preparing reports on Server status and down time.