Roopesh Jha Email & Phone Number

Delhi, India

Leadership & Team Management: Led a team of relationship associates, providing guidance, mentorship, and performance feedback. Fostered a collaborative team environment, encouraging open communication and the sharing of best practices. Business Development & Marketing: Drove business development and marketing activities to expand the customer base and increase sales. Undertook customer visits to understand their requirements and maintained continuous communication with internal teams. Developed and implemented strategies to generate new leads and develop new partners for target geographies. Customer Understanding & Solutions: Understood customers' business products, applications, manufacturing facilities, and segments serviced to provide tailored solutions. Identified the products from our range that meet customer needs and offered appropriate applications by proper segmentation. Tracked and reported customer records, followed up calls, and scheduled customer meetings for demos and presentations. Sales & Performance: Focused on sales closure in line with monthly targets. Coordinated with cross-functional teams to ensure end-to-end customer experience. Reported and tracked sales funnel to drive closure. Increased team’s sales performance through strategic planning and execution.

Delhi, India

• Plan and attend Daily Calls• Track Customer Records and follow up calls• Plan and Schedule Customer Meetings for Demo / Presentation• Focus on Sales closure in line with Monthly Targets• Coordinate with cross functional teams to ensure end to end customer experience• Reporting and Tracking funnel to drive closure

Dehradun, Uttarakhand, India

Noida, Uttar Pradesh, India

• Present the business offering and explain benefits of the Product to the prospective corporate clients.• Provide a demo and explain the advantages and features of the services.• Manage End to End Operations for an Inbound Technical Support process.• Answer the queries raised by the customers.• Entered details such as payments, account information and call logs into the computer system.• Responded to customer requests via telephone and email.• Copied, logged and scanned supporting documentation.• Contributes to team effort by accomplishing related results as needed.• Maintains relationships with clients by providing support, information, and guidance.• Sells products by establishing contact and developing relationships with prospects

New Delhi, Delhi, India

Delhi, India

Assist the sales team in conducting market research and identifying potential customers.Support the development and execution of marketing strategies to promote Bisleri’s products.Participate in sales calls and client meetings to understand customer needs and product positioning.Help prepare and analyze sales reports, customer data, and market trends.Coordinate and manage promotional activities, events, and campaigns.Contribute to social media and digital marketing efforts, including content creation.Assist in maintaining strong relationships with distributors and retailers.Provide general administrative support to the sales and marketing teams.

Gurugram, Haryana, India

• Maintained friendly and professional customer interactions.Trained in negotiations and time management.• Handling 100-150 cases on daily basis.• Resolving issues related to Accounts, Payment, Services,Safety for both Driver and Rider • Thrived well in a fast-paced environment.• Activated a safe driving device, update account information and upgraded additional services in a timely manner.• Maintain in the top five for metrics & exceptional customer service.• Received awards for Quality Assurance quarterly,