Who is Roosa Knaapi? Overview
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Quick answer
Roosa Knaapi is listed as Product Designer at Moovy Oy, based in Turku, Southwest Finland, Finland. AeroLeads shows a matched LinkedIn profile for Roosa Knaapi.
Roosa Knaapi previously worked as Projektipäällikkö at Finnpark Oy and Operations Development Specialist at Visma Finland. Roosa Knaapi holds Bachelor Of Business Administration - Bba, Business/Commerce, General from Turku University Of Applied Sciences.
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Moovy Oy
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Profile bio
About Roosa Knaapi
BBA graduate from Turku University of Applied Sciences. Graduated in 2016. I have a hard working personality and great interest in process development and quality. I have a strong background in customer service and in the development of it.
Current workplace
Roosa Knaapi's current company
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12 roles
Roosa Knaapi work experience
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Product Designer
Projektipäällikkö
Operations Development Specialist
As a operations developer and a project manager I have led complex development projects from where I have a proven track record of designing and optimizing processes to increase efficiency, reduce costs, and improve overall performance within the whole company. I have gained expertise in process mapping, root cause analysis, and implementing process I have been involved in developing production reporting and enhancing the efficiency and transparency of reporting.
Mar 2022 - Aug 2023
Quality Manager
As a Quality Manager, I was responsible for the department's service levels and knowledge management, as well as acting as the business key user for related platforms, ensuring the system's timeliness and accuracy. Additionally, I was responsible for quality improvement in customer service.The job duties also included short and medium-term workforce planning (forecasting, shift scheduling, ongoing monitoring), managing support requests for the Customer Operations department in a coordinated manner, and implementing changes and improvements within the Customer Operations department.
Jun 2021 - Mar 2022
Process Specialist
As a Process Specialist, my job responsibilities included investigating, analyzing, and presenting improvement proposals for the accounts receivable management business processes to enhance the overall performance of the organization.Additionally, my duties included quality monitoring, measuring and improving customer experience, reporting, analytics, resource planning, process improvement, and onboarding and training of personnel.
Jan 2021 - May 2021
Customer Care Supervisor
As a Customer Care Supervisor, my responsibilities included monitoring and organizing the tasks of the customer service unit's employees. Additionally, I supervised daily operations, trained and guided staff, participated in development work, and monitored the quality of customer service. When needed, I also participated in daily operations.
Jan 2019 - Jan 2021
Collection Advisor
Task included- Customer service- Receiving new customers and helping them to get started
Feb 2017 - Jan 2019
Seller
Neste Satama
Task included- Customer service- Receiving orders- Managing the cash register
May 2013 - Feb 2017
Teampreneur
Osuuskunta Imperia Group
Task included- Marketing and event organizing projects- Sales- Project managing
Sep 2014 - Dec 2016
Intern
Task included- Customer service- Selling additional services clients- booking customer service times for customers
Dec 2015 - Aug 2016
Seller
Lidl Suomi
Task Included- Customer service
May 2012 - Aug 2012
3 education records
Roosa Knaapi education
Bachelor Of Business Administration - Bba, Business/Commerce, General
High School
Kaarinan Lukio
Master Of Business Administration - Mba
FAQ
Frequently asked questions about Roosa Knaapi
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What company does Roosa Knaapi work for?
Roosa Knaapi works for Moovy Oy.
What is Roosa Knaapi's role at Moovy Oy?
Roosa Knaapi is listed as Product Designer at Moovy Oy.
Where is Roosa Knaapi based?
Roosa Knaapi is based in Turku, Southwest Finland, Finland while working with Moovy Oy.
What companies has Roosa Knaapi worked for?
Roosa Knaapi has worked for Moovy Oy, Finnpark Oy, Visma Finland, Visma, and Neste Satama.
How can I contact Roosa Knaapi?
You can use AeroLeads to view verified contact signals for Roosa Knaapi at Moovy Oy, including work email, phone, and LinkedIn data when available.
What schools did Roosa Knaapi attend?
Roosa Knaapi holds Bachelor Of Business Administration - Bba, Business/Commerce, General from Turku University Of Applied Sciences.
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