Roosevelt Fuller Email & Phone Number

Houston, TX, US

Houston, Texas, United States

• Collaborate with Sales, Operations, Field Customers, and Corporate Staff to balance the needs of all parties. Hold direct responsibility for the activities of a team of 2 Associate Directors, 36 District Managers, and.
• Consistently obtain Gross Profit Margin of 56%+ on monthly revenue totaling $5M.
• Achieved YTD customer retention rate totals 65% greater than the nearest competitor.
• Actively developed 1 Regional Manager and 1 Regional Director of Operations.
• Exceptional performance even when 1 Associate Director resigned for other opportunities.

Houston, Texas, United States

• Proactively managed a second Regional Director of Operations and a region of 24 District Managers with a focus on customer service excellence and portfolio growth.
• Developed and implemented best practices for the On Time Complete metric.
• Aided in the design of internal Subject Matter Expert programs.
• Collaborated with the Sales Team to remove the Silo effect and create team synergy.
• Developed a Regional Manager who was promoted to Regional Director of Operations.
• Awarded RDO of the Year/President's Club in 2016 and 2017.

Houston, Texas, United States

• Worked closely with 20 apartment communities to deliver consistent service of a preferred amenity. Managed the recruitment, training, and staffing of a primarily part-time workforce. Oversaw scheduling to ensure all.
• Renegotiated contracts for independent contractors, reducing cost for day-rate associates 15%.
• Transitioned all independent contractors in a record-setting 3-month period.
• Obtained the highest number of letters of recommendation nationwide.
• Drove nationwide growth of this account.
• Recipient of the Game On Award for exceeding client and teammate expectations.

Houston, Texas, United States

• Managed all day-to-day operations for the center including hiring, training, and scheduling a team of XX Associates. Developed and executed local store marketing initiatives to improve competitive advantage. Ensured.
• Increase the center’s profitability 13% in 1 year by adding 8 additional operating hours.
• Improved the loan payoff rate 11% through targeted strategies.

Houston, Texas, United States

• Successfully managed 5 locations, with 1 being a training store. Accountable for recruitment, hiring, training, people management, and P&L oversight.
• Awarded Circle of Excellence in 1999, 2003, and 2004.
• Achieved best metrics, food quality scores, and overall customer satisfaction.
• Developed 2 Associate Managers to become Restaurant Managers.