Roosevelt Fuller Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Collaborate with Sales, Operations, Field Customers, and Corporate Staff to balance the needs of all parties. Hold direct responsibility for the activities of a team of 2 Associate Directors, 36 District Managers, and 6 Sales Associates.• Consistently obtain Gross Profit Margin of 56%+ on monthly revenue totaling $5M.• Achieved YTD customer retention rate totals 65% greater than the nearest competitor.• Actively developed 1 Regional Manager and 1 Regional Director of Operations.• Exceptional performance even when 1 Associate Director resigned for other opportunities.

Houston, Texas, United States

Proactively managed a second Regional Director of Operations and a region of 24 District Managers with a focus on customer service excellence and portfolio growth.• Developed and implemented best practices for the On Time Complete metric.• Aided in the design of internal Subject Matter Expert programs.• Collaborated with the Sales Team to remove the Silo effect and create team synergy.• Developed a Regional Manager who was promoted to Regional Director of Operations.• Awarded RDO of the Year/President's Club in 2016 and 2017. • Showcased the best overall metrics, market growth, retention, and customer satisfaction.

Houston, Texas, United States

Worked closely with 20 apartment communities to deliver consistent service of a preferred amenity. Managed the recruitment, training, and staffing of a primarily part-time workforce. Oversaw scheduling to ensure all budgets were met while work was performed in a safe environment.• Renegotiated contracts for independent contractors, reducing cost for day-rate associates 15%.• Transitioned all independent contractors in a record-setting 3-month period.• Obtained the highest number of letters of recommendation nationwide.• Drove nationwide growth of this account.• Recipient of the Game On Award for exceeding client and teammate expectations.• Collaboration Award for Sales and Operations.

Houston, Texas, United States

Managed all day-to-day operations for the center including hiring, training, and scheduling a team of XX Associates. Developed and executed local store marketing initiatives to improve competitive advantage. Ensured that team members accurately processed all customer transactions in accordance to set standards.• Increase the center’s profitability 13% in 1 year by adding 8 additional operating hours. • Improved the loan payoff rate 11% through targeted strategies.

Houston, Texas, United States

Successfully managed 5 locations, with 1 being a training store. Accountable for recruitment, hiring, training, people management, and P&L oversight.• Awarded Circle of Excellence in 1999, 2003, and 2004.• Achieved best metrics, food quality scores, and overall customer satisfaction.• Developed 2 Associate Managers to become Restaurant Managers.