Developed and managed Facebook, Instagram and Google marketing campaigns forecommerce businesses● Managed over $1 million in annual spending for promotions of social content across FB/IG.● Measured and reported on success of campaigns using KPIs such as ROAS, cost peracquisition, website conversions● Worked with a creative team to provide direction and strategy to create effective and engagingcontent.● Leading and managing digital strategy projects from start to… Show more Developed and managed Facebook, Instagram and Google marketing campaigns forecommerce businesses● Managed over $1 million in annual spending for promotions of social content across FB/IG.● Measured and reported on success of campaigns using KPIs such as ROAS, cost peracquisition, website conversions● Worked with a creative team to provide direction and strategy to create effective and engagingcontent.● Leading and managing digital strategy projects from start to execution, providing iterativeoffering enhancements.● Identified value propositions and key messaging for the marketing of various products usingcustomer insights and other data sources Show less

•Provided troubleshooting and support for web and window based applications, internet connectivity issues and diagnosing issues with firewalls, and proxy servers.•Supported remote customers via telephone, email, and remote PC.•Set up network and local printers, troubleshooting as needed.•Analyzed and made recommendations to Customer Experience team on opportunities to improve performance.•Focused on rapid identification and resolution of customer issues.•Troubleshoot… Show more •Provided troubleshooting and support for web and window based applications, internet connectivity issues and diagnosing issues with firewalls, and proxy servers.•Supported remote customers via telephone, email, and remote PC.•Set up network and local printers, troubleshooting as needed.•Analyzed and made recommendations to Customer Experience team on opportunities to improve performance.•Focused on rapid identification and resolution of customer issues.•Troubleshoot, diagnose and resolve technical issues surrounding Windows XP, MS Office 2000/2003, Outlook e-mail, Internet connections, and hardware/peripherals.•Experienced using software such as Siebel.•Provided support for about 11000 employees and customers. Show less

•Provided 2nd and 3rd level production support for, but not limited to, web-based mission critical applications running on internal / external client facing platforms.•Analyzed code, identify potential issues, and escalated to development team as necessary.•Read and wrote SQL statements.•Served all lines of the business to coordinate and deploy the release of highly visible and high profile client facing and employee content.•Worked with business users to troubleshoot technical… Show more •Provided 2nd and 3rd level production support for, but not limited to, web-based mission critical applications running on internal / external client facing platforms.•Analyzed code, identify potential issues, and escalated to development team as necessary.•Read and wrote SQL statements.•Served all lines of the business to coordinate and deploy the release of highly visible and high profile client facing and employee content.•Worked with business users to troubleshoot technical issues and suggested enhancements to client signup CRM software. •Created technical documentation for supported applications and perform analysis to improve existing practices and work flows. Show less

•Provided troubleshooting and support for web and window based applications, internet connectivity issues and diagnosing issues with firewalls, and proxy servers.•Supported remote customers via telephone, email, and remote PC.•Set up network and local printers, troubleshooting as needed.•Analyzed and made recommendations to Customer Experience team on opportunities to improve performance.•Focused on rapid identification and resolution of customer issues.•Troubleshoot… Show more •Provided troubleshooting and support for web and window based applications, internet connectivity issues and diagnosing issues with firewalls, and proxy servers.•Supported remote customers via telephone, email, and remote PC.•Set up network and local printers, troubleshooting as needed.•Analyzed and made recommendations to Customer Experience team on opportunities to improve performance.•Focused on rapid identification and resolution of customer issues.•Troubleshoot, diagnose and resolve technical issues surrounding Windows XP, MS Office 2000/2003, Outlook e-mail, Internet connections, and hardware/peripherals.•Experienced using software such as Siebel.•Provided support for about 11000 employees and customers. Show less