Rooshdean Solomons Email & Phone Number

Copenhagen, Capital Region, Denmark

To collaboratively operate, monitor and document on-premise and cloud IT infrastructure aswell as employee workstations. Ensure IT systems are running securely and cost-effective atall times. Design, implement and execute processes to ensure secure and efficient IT practices thatprovide an effective work environment for all Corti.

Copenhagen, Capital Region, Denmark

In my current role, I utilize a diverse range of skills on a daily basis to provide exceptional customer support and achieve positive outcomes. These skills include:Customer-Facing Support: I engage with clients directly to understand their needs, troubleshoot issues, and deliver effective solutions.Analytical Reasoning: I am adept at quickly identifying the root causes of complex problems and devising efficient strategies to resolve them, ensuring minimal disruption to customer operations.Problem-Solving: I tackle challenges head-on, exploring innovative approaches and collaborating with cross-functional teams to find creative solutions that address customer requirements.Customer Service Excellence: I provide exceptional customer service by demonstrating excellent communication skills, both written and verbal, to ensure clear and effective interaction with clients. I prioritize their needs, multitask efficiently, and deliver timely responses, fostering strong customer relationships.Root Cause Analysis and Web-Based Services: With a thorough understanding of root cause analysis, web-based services, and browser developer tools, I leverage this knowledge to diagnose and resolve technical issues efficiently, minimizing downtime for our customers.API and Flat File Experience: Building on my experience with APIs (POST, PATCH) and Flat Files (SFTP servers preferred), I am adept at handling data integrations and ensuring smooth data transfers, enhancing the functionality and usability of our products.Business Intelligence Tools and Excel: I analyze data, generate insights, and present meaningful information to customers, empowering them to make informed decisions and optimize their operations.Database Familiarity: With a strong familiarity with databases, particularly MongoDB, I navigate and manage data effectively, ensuring accurate and reliable information for our customers.

South Africa

Johannesburg Area, South Africa

Johannesburg Area, South Africa

While working at Gentron, I was the senior engineer located at a client site. My role included dealing with critical and lengthy issues that would take time to resolve, from basic troubleshooting steps through to advanced resolution. The role also included third party management and dealing with multiple stakeholders daily. Below is a list of most but not all the tasks performed in this role. • Install, configure, support and troubleshoot computer hardware which includes, network switches, printers, routers, desktops, servers and any other peripheral equipment. • Perform maintenance on equipment. • Provide support for PC’s or laptops, including monitoring, managing, troubleshooting and restoring equipment. • Respond to tickets logged within the relevant SLA timeframes. • Monitoring and analysing PABX issues. • Dealing with application support, attend to escalations that could not be resolved by junior team members. • Email and Active directory account administration. • Provide training to users on basic software and hardware operations • Collaboration with various vendors to maintain infrastructure within the IT environment. • Provide leadership and guidance to team members. • Manage escalations on tickets which have breached SLA • Maintaining asset register of IT equipment. • Support on the Google product suite. • Basic administration on Cisco ASA firewalls for management of network security. • Administration of Meraki cloud-based networking and security infrastructure. • Configuration and management of network access points.

Johannesburg Area, South Africa

• Repair all makes and models of Printers. • Drive out to clients and solve technical desktop support, networking and printer problems • Install printer software on client systems and ensure clients can print.• Setup and repair high volume printers• Repair electrical and electronic faults on printers• Do maintenance on all types of printers.• Visit client sites to ensure customer satisfaction• Do time capturing and call logging• Quote clients on new parts and printers• Assist with configuring windows desktop environments• Assist with PABX installations and support of PABX systems.

Johannesburg Area, South Africa

• Repair all makes and models Cannon Printers. • Drive out to clients and solve technical / Printer problems • Install printer software on client systems and ensure clients can print• Setup and repair high volume printers• Repair electrical and electronic faults on printers• Do maintenance on all types of printers• Visit client sites to ensure customer satisfaction• Do time capturing and call logging• Quote clients on new parts and printers• Attend company training seminars and conferences

Pretoria Area, South Africa

• Testing and Repairing of PC Boards.• Manufacture SSE Products by surface mount and through whole soldering. • Solder integrated circuits, capacitors and resistors on the PC Board• Wiring Telemetry Systems• Testing products with PC via a Scada program named The OPC, loading Firmware C++ programs and we test in OPC software.• Book worked time in on PC – Complete job cards. • Read and compile or edit Schematic Diagrams of PCB• Integrated Circuits TSSOP 20 package (232 IC 3238 IC), Tssop 30 package (Sram Epromms flash memory), 0402 and QFP packages. Regulators, Power Supplies, Isolators. Jorden Modems, Remote Terminal Unit and Telemetry systems• Repairs of RF transmitters and receivers with circuit diagrams.• Repairing of GSM transmitters, assembly of all transmitters.• All repairing work for ADT and CHUBB security companies.

Short Course, Data Protection And Privacy

Data Science

Activities and Societies: HYPERION DEV - Data Science Bootcamp

Engineer'S Degree, Electrical And Electronics Engineering

National Senior Certificate, Matric