Early Stage Collector
CurrentMakes outbound phone calls to various financial institutions’ members in an attempt to collect payment, arrange for payments, and/or recommend settlements or foreclosures on overdue loan utilizing effective telephone collection techniques and principles while meeting call service levels. •Negotiates, coordinates payments, and responds to inquiries with members to include conducting searches via phone or Internet to determine location of members and referring collection issues resulting in incorrect payment amounts and/or payment adjustments to the Team Lead. •Updates call results and enters any other pertinent information into both SWBC and the appropriate FI’s databases by maintaining a records of all customer contacts. •Processes electronic payments upon members’ approval using the ECM system. •Refers complex questions, problems or client complaints promptly and accurately to the appropriate resources to ensure customer satisfaction.
