Improved support services by ensuring timely problem resolution and providing excellent customer service.Deployed Active Directory Domain Services and pfSense firewall.Hired, trained and supervised 1 helpdesk support staff in incident troubleshooting and resolution utilizing HelpLine Classic Desk.Liaised with management teams for updates on current and future projects.Ensured competitive costs for systems and services through adept negotiation and by developing beneficial… Show more Improved support services by ensuring timely problem resolution and providing excellent customer service.Deployed Active Directory Domain Services and pfSense firewall.Hired, trained and supervised 1 helpdesk support staff in incident troubleshooting and resolution utilizing HelpLine Classic Desk.Liaised with management teams for updates on current and future projects.Ensured competitive costs for systems and services through adept negotiation and by developing beneficial business relationships with vendors.Improved IT support response time by establishing a centralized VNC & RDP remote access management system.Installed and configured Windows 7, Windows 10, Windows Server 2016, Windows Server 2019, and both Linux Server and Client operating systems.Acted as System Administrator for 250+ workstations.Launched Apache Guacamole via Cloudron and connected it with our domain.In addition to the listed job responsibilities, I also have experience working with Linux where I have deployed and configured various software applications. Specifically, I have deployed Apache web server, MySQL database server, Postfix mail server, and Rocket.Chat messaging platform.As part of these deployments, I have ensured proper configuration of the software, performed necessary updates and maintenance, and ensured seamless integration with other systems. I have also implemented security measures to protect the systems and data from unauthorized access and have monitored the performance of these applications to ensure optimal performance.Furthermore, I have provided support for Linux systems and have resolved any issues related to the software deployments. I have also documented the process and created user manuals to enable easy usage by other staff members.Overall, my experience with Linux and related applications has been a valuable addition to my role as an IT professional, and has helped me to provide efficient and effective support to the organization. Show less

Identifying and solving any problems that arise with computer networks and systemsResponsible for installing and configuring computer systems and Networks.Installing and integrating new server hardware and applications.Assembling new systems.Providing network administration and support.Maintaining existing software and hardware and upgrading any that have become obsolete.Consulting with clients to specify system requirements and design solutionsResolve problems… Show more Identifying and solving any problems that arise with computer networks and systemsResponsible for installing and configuring computer systems and Networks.Installing and integrating new server hardware and applications.Assembling new systems.Providing network administration and support.Maintaining existing software and hardware and upgrading any that have become obsolete.Consulting with clients to specify system requirements and design solutionsResolve problems reported by end user.Defining network policies and procedures.Supported approximately 200+ users in a mixed desktop and laptop environment.Ensuring that all IT changes are managed so that we can minimize downtime and the risk of any inconvenience.Providing desktop support to end-user and identifying cost-effective technical solutions that meet business needs. Show less