Joost Rooijmans Email & Phone Number

Remote

Joost is responsible for all testing related activities on the Matrixx project for Telefonica Germany, where Matrixx is both delivering a new Charging Platform as well as implementing requirements from a wider Transformation Program. This includes supporting testing of new engineering releases of the Matrixx DCP software, as well as all functional and non-functional test phases for Telefonica. • Provide expert advice in creating the Test Strategy and Test Processes for Telefonica and the… Show more Joost is responsible for all testing related activities on the Matrixx project for Telefonica Germany, where Matrixx is both delivering a new Charging Platform as well as implementing requirements from a wider Transformation Program. This includes supporting testing of new engineering releases of the Matrixx DCP software, as well as all functional and non-functional test phases for Telefonica. • Provide expert advice in creating the Test Strategy and Test Processes for Telefonica and the System Integrators by writing skeleton documents, sample templates and detailed review comments.• Review test cases provided by the Transformation Program, System Integrator (Acceptance Testing) and Testing Party (End to End Testing). Also here provide sample test cases and templates to improve the quality of testing.• Represent Matrixx in the wider Transformation Program within Telefonica by attending agile focusses planning meetings.• Provide status updates for all Matrixx responsible testing activities including for example Factory Acceptance Testing, some Non-Functional Testing and Production Sanity Testing.• Provide Matrixx Ready for Testing Statements prior to commencement of various testing phases.• Single Point of Contact for Defect related communications including managing and tracking Matrixx defects in various defect management tools and attending daily triage meetings between the various testing phases. Show less

Worldwide

Joost Rooijmans Solutions provides highly professional project and test management services to international small, medium and large corporations.We provide the following services:• Test Management (strategy, approach, process, organisation, environment)• Test Process Improvement• Test Tool Selection and Test Automation Frameworks• Software Quality Assurance during Requirements Definition, Software Design, Software Development, Configuration Management, Testing, Release… Show more Joost Rooijmans Solutions provides highly professional project and test management services to international small, medium and large corporations.We provide the following services:• Test Management (strategy, approach, process, organisation, environment)• Test Process Improvement• Test Tool Selection and Test Automation Frameworks• Software Quality Assurance during Requirements Definition, Software Design, Software Development, Configuration Management, Testing, Release Management• Project Management and PMOWe work with the best in the industry on:• Test Outsourcing• Test Training and Certification Show less

Brunei Darussalam

Joost worked closely with Imagine’s team to develop the strategy for E2E and UAT testing and management. He oversaw the management of the whole testing program including releases for postpaid mobile, prepaid mobile, broadband and fixed-line, as well as fixed-mobile convergence. This included Functional and Acceptance Testing as well as Non-Functional Testing and Post-release bug fixing and retesting.Joost provided inputs on testing criteria and test scenarios to ensure completeness for… Show more Joost worked closely with Imagine’s team to develop the strategy for E2E and UAT testing and management. He oversaw the management of the whole testing program including releases for postpaid mobile, prepaid mobile, broadband and fixed-line, as well as fixed-mobile convergence. This included Functional and Acceptance Testing as well as Non-Functional Testing and Post-release bug fixing and retesting.Joost provided inputs on testing criteria and test scenarios to ensure completeness for launch and guides and assisted Imagine’s team in developing test cases, reviews and verifies test cases and results done by Imagine and external parties. Joost prepared and compiled daily test and defect status reports. Joost was a well-respected adviser to the senior management team and ExCo when it came to go/no-go decisions for launch and critical deployments of fixes and new products.Primary components of the solution were:* Cerillion BSS* Tibco Enterprise middleware* Ericsson Online ChargingJoost also proposed and utilized open-source tools for defect tracking. Show less

Al-Riyadh Governorate, Saudi Arabia

In this role, Joost was responsible for Non-Functional (Performance, Security and Operational Readiness), End-to-End and User Acceptance Test Planning, Execution and Management for Yaqoot. Yaqoot is a newly launched sub-brand of Zain KSA, providing a full digital experience to customers. Customers can subscribe, schedule instant on-demand sim card delivery and activate their sim cards directly from the app (Android and iOS). The app also allows customers to change their package, buy add-ons and… Show more In this role, Joost was responsible for Non-Functional (Performance, Security and Operational Readiness), End-to-End and User Acceptance Test Planning, Execution and Management for Yaqoot. Yaqoot is a newly launched sub-brand of Zain KSA, providing a full digital experience to customers. Customers can subscribe, schedule instant on-demand sim card delivery and activate their sim cards directly from the app (Android and iOS). The app also allows customers to change their package, buy add-ons and gifts, see their usage and interact with customer care. The main selling point of the packages is zero-rates data traffic for customer selected apps like Netflix, Youtube, Anghami and Twitch, including generous voice, SMS and data allowances.The solution consists of, among others:* Native Android and iOS Apps* Microservices plus Magento content management* Matrixx Charging SystemAlso, integrates with Zain's Provisioning and Network systems, as well as various Saudi external parties.The Operating model was a combination of Waterfall (for Matrixx platform delivery), Scrum (2-week sprints for Microservices delivery) and Kanban (for optimisation and stability during UAT). The project successfully delivered a full feature release in April 2019 and is working on subsequent features. Show less

Kuala Lumpur, Malaysia

Joost lead, planned and managed the BIT Transformation Quality Assurance Test stream while collaborating with Programme stakeholders (including vendor) to develop test strategy, test plans, testing deliverables and objectives for Programme Quality Plan. Drives team results, including quality of work, and timeliness.* Lead & Develop Test Strategy and Test Planning* Create Test Plans, Evaluate Progress & Results* Lead Testing Team (4 direct reports and ~30-40 vendor testers)*… Show more Joost lead, planned and managed the BIT Transformation Quality Assurance Test stream while collaborating with Programme stakeholders (including vendor) to develop test strategy, test plans, testing deliverables and objectives for Programme Quality Plan. Drives team results, including quality of work, and timeliness.* Lead & Develop Test Strategy and Test Planning* Create Test Plans, Evaluate Progress & Results* Lead Testing Team (4 direct reports and ~30-40 vendor testers)* Analyse Test Metrics and Report QA Reports* End-to-End Testing using full lifecycle simulations* Lead & Coach, ensure Stakeholder alignment and manage expectations* Driving Change through best practices Show less

Amsterdam Area, Netherlands

Joost provided test management services to Liberty Global International. Joost was responsible for managing the Impact Assessments, Effort Estimations, Test Planning and Scheduling as well as Execution activities for a large Project for LGI’s German Affiliate Unity Media. He also reviewed Requirements, Solution and Design Documents and Migration related documentation; as well as Test Plans, Test Cases and Test Evidence from suppliers. Joost produced the Overall Test Approach/Strategy for the… Show more Joost provided test management services to Liberty Global International. Joost was responsible for managing the Impact Assessments, Effort Estimations, Test Planning and Scheduling as well as Execution activities for a large Project for LGI’s German Affiliate Unity Media. He also reviewed Requirements, Solution and Design Documents and Migration related documentation; as well as Test Plans, Test Cases and Test Evidence from suppliers. Joost produced the Overall Test Approach/Strategy for the large project and managed the delivery and sign off of the various testing artefacts from multiple service providers of the Liberty Global Test Centre of Excellence like Amdocs and Prodapt and managed the day to day activities of a 15-man strong test team. This team actively executed Integration Testing, Functional Testing, and supports Acceptance Testing, Data Migration Testing and Operational Readiness Testing. Additionally, he managed daily status calls and defect triage meetings, and participated in Scrum meetings and project status meetings and provided status reports to all project stakeholders as well as senior Test Centre Management. Finally, Joost aligned activities, environment availability and provisioning, incident management with various departments including Integration Management and Environment Management from LGI as well as Unity Media. Show less

Greater Jakarta Area, Indonesia

Joost was responsible for implementing several improvements for the XL’s IT Build Team. Joost advocated several project management tools (test management, scheduling, continuous integration and delivery) to improve the efficiency of the team and quality of the delivery. Improve planning accuracy from 45% to 75% through better estimation techniques. Work with IT PM and PMO as well as Release Engineering to get better and earlier visibility in environment requirements and reduce environment… Show more Joost was responsible for implementing several improvements for the XL’s IT Build Team. Joost advocated several project management tools (test management, scheduling, continuous integration and delivery) to improve the efficiency of the team and quality of the delivery. Improve planning accuracy from 45% to 75% through better estimation techniques. Work with IT PM and PMO as well as Release Engineering to get better and earlier visibility in environment requirements and reduce environment unavailability from 50% to 10%, especially for projects following the agile methodology. Increase Defect Detection rate from 50% to 75% through better requirements coverage and a more robust regression test set.Implement automated regression test practice from initial preparation, governance, planning, estimating, resourcing, execution, reporting etc. Manage POC with Tata Consultancy Services comparing commercial and open-source automated testing solutions (tools and frameworks) for Web, mobile web and native iOS and Android apps. Create a roadmap for implementation based on recommendations from POC. Implement a Non-Functional Testing practice. Manage the delivery of the NFT infrastructure and environment installation as well as setup of the tool and framework. Show less

Ncr - National Capital Region, Philippines

Makati, Philippines

Joost was a line manager in the Banking Delivery team (50 testing resources covering banking and leasing business and technology areas) based at Macquarie's Manila Shared Service Centre and was part of the overall Application Management Executive Team, responsible for the strategies for the development, test and operations teams. Macquarie is an Australian Investment Bank, which banking systems are the core systems supporting Banking and Financial Services Group (BFS), the primary relationship… Show more Joost was a line manager in the Banking Delivery team (50 testing resources covering banking and leasing business and technology areas) based at Macquarie's Manila Shared Service Centre and was part of the overall Application Management Executive Team, responsible for the strategies for the development, test and operations teams. Macquarie is an Australian Investment Bank, which banking systems are the core systems supporting Banking and Financial Services Group (BFS), the primary relationship for Macquarie Group's retail client base with operations in Australia, New Zealand, Asia and North America and has a diverse client base covering independent financial advisers, stockbrokers, mortgage brokers, professional service industries and retail clients. The Corporate and Asset Finance (CAF) business is the lending and asset finance business of Macquarie Group and provides tailored finance and asset management solutions to clients in over 40 countries.Joost was responsible for ensuring transparent processes, high quality, consistent standards and general excellence in the Shared Service Centre, drive strategy and direction, as well career development and opportunities, workforce planning and business continuity, talent acquisition, management and retention for the team. Joost drove innovation initiatives, contributed to setting up a 3rd-party flex-pool and organised off-site workshops for his peers with industry-leading presenters. Show less

Doha, Qatar

Joost’s prime responsibility was to manage the vendors to their responsibilities outlined in the various statements of work for a large convergence project, merging the mobile and fix-line systems both functionally and technically onto a new upgraded system stack and migrating the complete customer base onto this single platform, with no noticeable impact to the customer, while adhering to regulatory requirements. Measure, control and regulate vendor performance, effectiveness, service levels… Show more Joost’s prime responsibility was to manage the vendors to their responsibilities outlined in the various statements of work for a large convergence project, merging the mobile and fix-line systems both functionally and technically onto a new upgraded system stack and migrating the complete customer base onto this single platform, with no noticeable impact to the customer, while adhering to regulatory requirements. Measure, control and regulate vendor performance, effectiveness, service levels, quality and timeliness of delivery. Joost was also responsible for the delivery of the end-to-end solution, making sure Vodafone's requirements are correctly implemented through the design, build and testing phases, according to Vodafone's Global Delivery Model, Quality Standards and within the set timelines defined in the Integrated Project Plan, setup and maintained by Joost as well. Joost also represented all Testing phases for this large Project. Responsible for determining the test strategy and approach in accordance with the Global Delivery Model and get it agreed with all vendors. Joost also acted as the interim Infrastructure Project Manager, making sure external parties deliver the required environments to the Project, according to hardware and connectivity requirements, and conform security policies, until a Vodafone internal Project Manager was assigned.This was one of Vodafone Qatar’s most significant projects and the first for which they assumed the role of system integrator, while also following a new delivery model for the first time. Primary challenges included assuring that vendor deliverables met the Vodafone quality standards and aligning and coordinating tasks between teams that were geographically spread between Europe, Middle-East and Asia. This required a level of detail in the vendor’s project plans around task dependencies, effort estimations and resource allocation as well as accurate progress tracking and reporting. Show less

Düsseldorf Area, Germany

Joost started the project as a Program Manager for the Business Transformation Program while in the initiation phase and during vendor selection, responsible for developing the Overall Testing Framework. That framework was accepted by the customer, became an annex to all vendor contracts, and the associated templates and documents were used to manage the development of project schedules, test plans, environment setup and even drove some organisational changes internally at the customer. Joost… Show more Joost started the project as a Program Manager for the Business Transformation Program while in the initiation phase and during vendor selection, responsible for developing the Overall Testing Framework. That framework was accepted by the customer, became an annex to all vendor contracts, and the associated templates and documents were used to manage the development of project schedules, test plans, environment setup and even drove some organisational changes internally at the customer. Joost hired a team of 15 Test managers and up to 45 test analysts to support the customer in planning, preparation and execution of integration and acceptance test phases, which created a level of professionalism that allowed Excelacom to provide additional testing services from their off-shore competency centres. Joost eventually handed this stable organisation over to the customer’s assigned test manager.Joost then volunteered to also take on the open position of Quality Manager for the project. As the Quality Manager, Joost created a Quality Framework based on industry standards, covering the development of quality guidelines for all phases of the program, as well as audits and checklists for deliverables throughout the requirements, design, build, test and implementation stages of the project. Joost reported directly to the Steering Committee and worked closely together with the Quality Managers from the vendors and the audit team of KPN International. Show less

Shenzhen, China

As an extension to the Quality Manager position in Germany, the customer requested to have a permanent representative from the project, based in the Headquarters of one of our suppliers in China for a period of 6 months. In this role, Joost was responsible for reviewing and validating activities and deliverables in China to maintain earlier visibility of any potential quality issues. Additionally, Joost acted as a liaison for the project and facilitated more efficient cooperation, communication… Show more As an extension to the Quality Manager position in Germany, the customer requested to have a permanent representative from the project, based in the Headquarters of one of our suppliers in China for a period of 6 months. In this role, Joost was responsible for reviewing and validating activities and deliverables in China to maintain earlier visibility of any potential quality issues. Additionally, Joost acted as a liaison for the project and facilitated more efficient cooperation, communication and coordination between China and Germany, as well as between the customer and supplier.Joost was responsible for:• Verify that processes and deliverables (work products) comply with Columbus Program standards and procedures; Get an understanding and document the HQ processes and see how they benefit the Columbus project or if there is a mismatch and propose measures to assure a better fit• Identify and remove defects in deliverables early and efficiently; Support the off-site reviews of deliverables, provide earlier feedback on quality requirements of documents and software packages. However, also support the knowledge transfer from Germany to China, to ‘prevent’ any misunderstandings or misinterpretations as much as possible. Enable immediate Problem Solving and Root Cause Analysis.• Verify the proper progression against the project plan and milestones; Make sure the off-site and on-site project plans are aligned and review any changes to baselines as they happen. Identify trends.• Verify adherence to any other Quality requirements from the Quality Framework (see above). Show less

Jakarta Area, Indonesia

Joost supported Cisco in their final stages of the project, post design phase. This included delivery and acceptance of the test plans, test execution coordination and defect management, daily status reporting, weekly progress meetings and final acceptance and formal certification of the end-to-end solution.Joost successfully delivered a thoroughly tested OSS/BSS (EliteCore), Inventory (Comptel) and PNOC (Cisco) solution, integrated with Jakarta-wide WiMAX Network to the customer within… Show more Joost supported Cisco in their final stages of the project, post design phase. This included delivery and acceptance of the test plans, test execution coordination and defect management, daily status reporting, weekly progress meetings and final acceptance and formal certification of the end-to-end solution.Joost successfully delivered a thoroughly tested OSS/BSS (EliteCore), Inventory (Comptel) and PNOC (Cisco) solution, integrated with Jakarta-wide WiMAX Network to the customer within time and budget. The whole contractual scope of the solution was delivered within three months. Show less

Kuala Lumpur Area, Malaysia

Joost was responsible for managing all system integration and solution acceptance in IOT (Inter-Operability Testing) and Production between Samsung (Network Entry and IMS services), Cisco (IP Core and PNOC), BridgeWater Systems (AAA Authentication) and TechMahindra (OSS/BSS Systems). Challenges included new technology (WiMAX) and the large scale and complexity of the project. Majority of Joost’s tasks were related to planning, scheduling and coordination between various suppliers and managing… Show more Joost was responsible for managing all system integration and solution acceptance in IOT (Inter-Operability Testing) and Production between Samsung (Network Entry and IMS services), Cisco (IP Core and PNOC), BridgeWater Systems (AAA Authentication) and TechMahindra (OSS/BSS Systems). Challenges included new technology (WiMAX) and the large scale and complexity of the project. Majority of Joost’s tasks were related to planning, scheduling and coordination between various suppliers and managing these activities against a tight timeline, identifying capacity and contentions of the multiple environments and managing expectations of his stakeholders from his employer, the other vendors and the customer.Despite these challenges, the Program Management Office successfully delivered a working WiMAX network (with voice-over-IP, IMS and broadband data services), fully integrated OSS/BSS System Stack and working Network Operations Centre and Data Centre. Partners and 3rd party suppliers also provided state of the art WiMAX equipment and end-user devices in time for YTL’s friendly-customer-phase. Show less

Singapore

As part of their two year BSS Transformation, StarHub was rationalising the systems supporting their communications and cable businesses into a standard set of applications to better serve their customers, future needs, flexibility and speed to market for new products & services. The Project impacted more than 70 legacy applications and 90% of StarHub’s employees. New Applications in scope were among others Siebel 8.0, BSCS iX, BEA WLI 9.2 and BEA Weblogic 8.1, Informatica Power Centre 8.0 and… Show more As part of their two year BSS Transformation, StarHub was rationalising the systems supporting their communications and cable businesses into a standard set of applications to better serve their customers, future needs, flexibility and speed to market for new products & services. The Project impacted more than 70 legacy applications and 90% of StarHub’s employees. New Applications in scope were among others Siebel 8.0, BSCS iX, BEA WLI 9.2 and BEA Weblogic 8.1, Informatica Power Centre 8.0 and Business Objects XI. These systems interfaced with various 3rd party systems.Joost was responsible for working with Accenture to assist in overall planning and take ownership of StarHub’s contractual responsibilities within the various test and acceptance phases towards the end of the program. This included planning, management and facilitation of any discussions, workshops, reviews or other supplier engagements with StarHub, to ensure all supplier deliverables were adequately reviewed and, where applicable, formally approved and accepted.Joost managed a team of 39 resources, including 16 Subject Matter Experts, 4 Test Leads and 19 Test Analysts and ensured the agreed plans were communicated to the relevant StarHub resource managers, divisional heads and PMO team to ensure acceptance and understanding of the plans, the dependencies and demands placed on them and monitor all deliverables. Joost took ownership of the day to day activities of the test team during the execution of the test phases mentioned above with regards to Planning & Management, Execution & Tracking as well as Quality & Resource Management. Show less

Melbourne, Australia

Other than the position described below, Joost worked for Telstra directly as a Project Manager, responsible for the Fulfilment and Activation stream within the OSS domain. Primary responsibilities included the detailed planning for the next two releases of this program, with schedules ran through the end of 2009. Applications in scope were Amdocs ABM6.5 and SMS7.0, Oracle Activation Manager 5 (previously Metasolv) and an Integration Layer. Joost participated in setting up the team (resource… Show more Other than the position described below, Joost worked for Telstra directly as a Project Manager, responsible for the Fulfilment and Activation stream within the OSS domain. Primary responsibilities included the detailed planning for the next two releases of this program, with schedules ran through the end of 2009. Applications in scope were Amdocs ABM6.5 and SMS7.0, Oracle Activation Manager 5 (previously Metasolv) and an Integration Layer. Joost participated in setting up the team (resource forecasting and recruitment), writing the strategies and test plans and acquiring tools. Joost was involved in detailed assessments and impact analysis of Change Request, as well as requirements gathering workshops. Show less

Melbourne, Australia

The AU$3.9bn Telstra IT Transformation was split into two major programs – BSS and OSS. The BSS Transformation Program was to deliver Telstra’s current and future requirements for Customer Relationship Management (CRM), Billing (Rating, Billing & Credit Management) and Product Catalogue to support more than 10 million customers and more than 20 million services, and issue 70 million bills and 13 million orders. The OSS program had been divided into five streams: Fulfilment, Inventory, Customer… Show more The AU$3.9bn Telstra IT Transformation was split into two major programs – BSS and OSS. The BSS Transformation Program was to deliver Telstra’s current and future requirements for Customer Relationship Management (CRM), Billing (Rating, Billing & Credit Management) and Product Catalogue to support more than 10 million customers and more than 20 million services, and issue 70 million bills and 13 million orders. The OSS program had been divided into five streams: Fulfilment, Inventory, Customer Service Assurance, Network Service Assurance, and Service Delivery Platform. Amdocs B/OSS Manager (ABM 6.5 and later 7.5) is selected to support these OSS requirements for Service Fulfilment.Joost was responsible for the coordination of testing, change management and defect management for different project phases between requirement analysis, solution design, and testing; managed and executed by IBM as the primary system integrator and Telstra as the end-customer. Joost led a team of around five resources in Melbourne, supplemented with additional resources from the various Amdocs competency centres, as well as coordination of resources from the infrastructure and application support teams when required.During this period, TelstraClear in New Zealand initiated a solution design phase to investigate the possibilities to replace their current system stack with Amdocs CRM, Amdocs Order Management and Kenan Arbor Billing. Joost was responsible for the design of the integration between Amdocs CRM and Kenan Billing, including Account Management, Billing Information, Collections and Payments and integrate the proposal into the overall solution design. Also provided TelstraClear with the necessary information with regards to Amdocs Self-Service platform. This was a short one-month assignment as part of his employment with Amdocs Australia. Show less

Dubai Area, Uae

EITC prepared to enter the telecom sector in the UAE, which was dominated by the state-owned Etisalat. It planned to be an integrated service provider offering fixed and mobile voice and data services to residential and corporate clients, in addition to Pay-TV packages throughout the Emirates and under the brand name “du”. Significant systems within the scope of the tests were Siebel CRM 7.7.2, BSCS iX Billing, Cisco Contact Centre, Fulfilment Centre with interfaces (point-to-point and TIBCO)… Show more EITC prepared to enter the telecom sector in the UAE, which was dominated by the state-owned Etisalat. It planned to be an integrated service provider offering fixed and mobile voice and data services to residential and corporate clients, in addition to Pay-TV packages throughout the Emirates and under the brand name “du”. Significant systems within the scope of the tests were Siebel CRM 7.7.2, BSCS iX Billing, Cisco Contact Centre, Fulfilment Centre with interfaces (point-to-point and TIBCO) to Oracle ERP (Financials, HR, Logistics and Inventory, Order Management), POS (WinCash), Knowledgebase (MS Sharepoint), Nokia Network, VAS and OSS, HP Service Management and Cramer Network Inventory, in addition to several external parties like banks, clearinghouses, print facilities, interconnect and warehouses.Joost was responsible for the overall management of the System Integration Tests and coordinated support for the User Acceptance, Training and Business Simulation. Joost managed a team of 30 vendor Resources from Patni and Joost reported directly to the CIO and Launch Office. Show less

London, United Kingdom

BT requested Amdocs to deliver BT’s strategic Service Management platforms, aiming to accelerate delivery, reduce overall deployment and operations costs and risks throughout the development of the NEO Platform, as part of the bigger 21CN project where BT modernised its fixed-line products and services and implements a new operational model. The NEO Product was based on the underlying capabilities of the Amdocs Clarify product and portfolio (Process Manager) on which a set of generic Core… Show more BT requested Amdocs to deliver BT’s strategic Service Management platforms, aiming to accelerate delivery, reduce overall deployment and operations costs and risks throughout the development of the NEO Platform, as part of the bigger 21CN project where BT modernised its fixed-line products and services and implements a new operational model. The NEO Product was based on the underlying capabilities of the Amdocs Clarify product and portfolio (Process Manager) on which a set of generic Core Capabilities specific to BT were built. Their Core Capabilities provided foundations on which specific business Solutions could be delivered to rapidly introduce or migrate BT products or services. The approach and engagement methodology was based upon Agile, working with 90-day programme cycles, where the NEO Platform was being deployed into an end-to-end architecture comprising multiple components.Joost was responsible for overall management of resources and effort for the Component System Testing within the Agile model and engagement with BT to support the Customer Acceptance Testing. Joost managed a team of 10 resources both on- and off-shore. Show less

Salzburg Area, Austria

Sony NetServices creates, develops and operates innovative content services for various media platforms such as mobile phones, home entertainment equipment and PCs. StreamMan was the world’s first personalised mobile music service. StreamMan gave you instant access to a huge music collection, to artist information and entertainment news whenever you liked, wherever you were. StreamMan worked on your mobile phone, enabling the discovery, listening, selection (streaming and download) and sharing… Show more Sony NetServices creates, develops and operates innovative content services for various media platforms such as mobile phones, home entertainment equipment and PCs. StreamMan was the world’s first personalised mobile music service. StreamMan gave you instant access to a huge music collection, to artist information and entertainment news whenever you liked, wherever you were. StreamMan worked on your mobile phone, enabling the discovery, listening, selection (streaming and download) and sharing of music anytime, anywhere. StreamMan also allowed access to all Channels and Playlists on the PC at home or work. One partner for a complete music service offering, from back-end solution to a customer application with unique personalisation features before the first iPhone was launched.Joost was responsible for the overall management of resources and effort for the QA Testing of Front-end and Back-end Systems and applications. Joost managed a team of 5 to 10 resources. Significant systems within the scope of the tests included StreamMan (Mobile and PC Client multimedia player) and in-house developed Back-Office system (Billing & Reporting, DRM, and HiFinder). Show less

Kuala Lumpur Area, Malaysia

A Malaysian based multimedia group with established DTH satellite Pay-TV, radio broadcasting, the production and distribution of film and television programming, talent management and magazine publishing operations under the brand name “ASTRO”. ASTRO has formed joint ventures in other countries to launch new broadcasting, multimedia and internet services. The group has strategic alliances with leading software developers and content providers to jointly develop both technology and content to… Show more A Malaysian based multimedia group with established DTH satellite Pay-TV, radio broadcasting, the production and distribution of film and television programming, talent management and magazine publishing operations under the brand name “ASTRO”. ASTRO has formed joint ventures in other countries to launch new broadcasting, multimedia and internet services. The group has strategic alliances with leading software developers and content providers to jointly develop both technology and content to provide satellite-delivered, broadband, IP enhanced multimedia and interactive services over multiple platforms across the Asia Pacific region.Joost was responsible for setting up the Test Framework, Strategy, Methodology, Plans and Tools, implement Defect Management Process, planning and day-to-day management of resources and effort for the User Acceptance and Business Readiness Testing for the new Subscriber Management System including analysis of design documentation and requirements. Joost managed a team of 10 to 15 Resources from different business units. Significant systems within the scope of the tests were Amdocs ClarifyCRM v12.5 (Thin and Classic Client) integrated with Amdocs Enabler Billing v5.5, with interfaces to SAP (General Ledger and Inventory), PeopleSoft (Human Resources), CAS (Conditional Access System – Satellite provisioning) and several external parties. Show less

Munich Area, Germany

Joost was responsible for supervising, planning, scheduling and co-ordinating resources and effort for the System Integration and End-to-End Billing Test-team for the Retail and Business Customer System Stack of O2 Germany, a Mobile Service Provider in Germany and part of world-wide network of British Telecom. Joost managed a team of 10 Testers, coordinate test effort within the team, challenge Efficiency and Timelines for test execution, solve prioritisation between projects, identify skills-… Show more Joost was responsible for supervising, planning, scheduling and co-ordinating resources and effort for the System Integration and End-to-End Billing Test-team for the Retail and Business Customer System Stack of O2 Germany, a Mobile Service Provider in Germany and part of world-wide network of British Telecom. Joost managed a team of 10 Testers, coordinate test effort within the team, challenge Efficiency and Timelines for test execution, solve prioritisation between projects, identify skills- and resource gaps, coordinate reviews and perform risk assessments. Significant systems and functionality within the scope of the tests included Kenan Arbor/BP (Retail & Business Customer Billing), Collections, Fraud and Prepaid Systems. Additionally Joost participated in the Implementation Project of a Test tool for the Quality Department from the Requirements Gathering through Vendor Selection until Implementation. Show less

Vienna Area, Austria

Joost was responsible for coordinating the Business Readiness Tests for Consumer Products and Services between IT Development, Product Implementation and the Marketing Department of H3G Austria, a 3rd Generation (UMTS) Service Provider Start-Up in Austria and part of world-wide network of Hutchison Whampoa. Joost managed a virtual team of Project managers and Product managers (Marketing) and additionally managed a group of selected Friendly Customer Testers. Joost set up the test-methodology… Show more Joost was responsible for coordinating the Business Readiness Tests for Consumer Products and Services between IT Development, Product Implementation and the Marketing Department of H3G Austria, a 3rd Generation (UMTS) Service Provider Start-Up in Austria and part of world-wide network of Hutchison Whampoa. Joost managed a virtual team of Project managers and Product managers (Marketing) and additionally managed a group of selected Friendly Customer Testers. Joost set up the test-methodology and -strategy, processes and procedures, tools, templates, report and communication lines. All products are part for Hutchison’s 3rd Generation (UMTS) start-up in Austria. Show less

Vienna Area, Austria

Joost was responsible for setting up the Test Organisation within the IT Systems Department. Joost selected and managed 9 internal and external testers, wrote Requests for Information and Quotation for outsourcing parts of the test efforts, set up methodology, processes, procedures, tools, job-profiles, templates, planning, report and communication lines. Afterwards Joost assisted Hutchison 3G Austria in planning and executing mainly local business process integration and functional acceptance… Show more Joost was responsible for setting up the Test Organisation within the IT Systems Department. Joost selected and managed 9 internal and external testers, wrote Requests for Information and Quotation for outsourcing parts of the test efforts, set up methodology, processes, procedures, tools, job-profiles, templates, planning, report and communication lines. Afterwards Joost assisted Hutchison 3G Austria in planning and executing mainly local business process integration and functional acceptance tests. Significant systems and products as part for Hutchison’s 3rd Generation (UMTS) start-up in Austria and within the scope of the tests were Chordiant, Epiphany E6, ACD Singl.eView, Tibco Middleware and Oracle Applications, accessed through a generic contact centre GUI. Show less

Vienna Area, Austria

Joost assisted eLoyalty in planning and executing of all tests (functional, system, integration, network and user-acceptance) as part for their biggest European Call Centre Integration and Service Support System implementation project at Telekom Austria - the biggest national landline and internet service provider in Austria. Products within the scope of the tests were Clarify FrontOffice 98 v9 SR1.6 (ClearSupport, ClearCall-Centre and ClearSales) with an online interface to a large customer… Show more Joost assisted eLoyalty in planning and executing of all tests (functional, system, integration, network and user-acceptance) as part for their biggest European Call Centre Integration and Service Support System implementation project at Telekom Austria - the biggest national landline and internet service provider in Austria. Products within the scope of the tests were Clarify FrontOffice 98 v9 SR1.6 (ClearSupport, ClearCall-Centre and ClearSales) with an online interface to a large customer database; ClickSchedule Engineer Scheduling System and inbound/outbound customer call routing (Aspect CTI) in the call centre. Joost managed a team of 3 to 7 testers, all professionals from eLoyalty. Show less

Vienna Area, Austria

Joost assisted Max.Mobil in planning and executing all tests (functional, system and integration) and final QM-acceptance for several product-enhancements on the Customer Relationship Management systems. Products within the scope of the tests were all integrated with Clarify FrontOffice 98 v8.1 and existing custom CRM systems, include BSCS v6, several house-build satellite systems, Campaign Management (ClearSupport), Tuxedo, SAP, NOVA (New Open Validation Architecture), WAP enabled internet… Show more Joost assisted Max.Mobil in planning and executing all tests (functional, system and integration) and final QM-acceptance for several product-enhancements on the Customer Relationship Management systems. Products within the scope of the tests were all integrated with Clarify FrontOffice 98 v8.1 and existing custom CRM systems, include BSCS v6, several house-build satellite systems, Campaign Management (ClearSupport), Tuxedo, SAP, NOVA (New Open Validation Architecture), WAP enabled internet payment system and inbound/outbound customer call routing (Aspect CTI) in the call centre. Joost managed a team of 20+ testers. Show less

Mechelen Area, Belgium

Joost assisted Telenet in planning and executing internal integration- and acceptance-tests as part of the Operational System Stack and Siemens Order Management system delivery. Products within the scope of the tests included Active Works, Kenan Arbor/BP 7.5 and upgrade to 8.5, Clarify 5.0 and upgrade to FrontOffice 98 v7, ASAP, Local Number Portability and Carrier Pre-Select. Joost managed a team of 5 testers and coordinated activities with third party supplier resources from Siemens.

Amsterdam Area, Netherlands

Joost assisted Telfort in the setting up of an internal test-organisation for the fixed telephony IT-department and the execution of internal integration- and acceptance tests as part of their upgrade- and system deliveries. Products within the scope of the tests included Kenan Arbor/BP 7.1, Clarify 5.0, Over The Air (OTA) provisioning, National Roaming, Phonebook Management, Mobile email and CTI.

Rotterdam Area, Netherlands

Computer Assurance Services departmentPerformed, supported, reviewed several customers with user acceptance-tests;Participated in millennium compliance (impact analysis and test) projects;Participated in developing the Coopers & Lybrand User Acceptance Test-service.