overall responsibility for the development, performance and maintenance of the customer service activities of the organizationefficient running of the teamcontribute to training and development of the teamachieve maximum profitability and growth in accordance with organization plans direct and manage all the customer service activitiesdirect, manage and monitor the overall performance of the customer services teammaintain and improve mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entitiesdevelopment of plans for customer services activities to include customer management to achieve satisfaction targetssupport to all other departments with customer service and related issuesdeveloping plans for team activities to include strategy to achieve agreed targets