Ropafadzo Dzingirayi (Cisa) Email & Phone Number

York, Gb

York, England, United Kingdom

𝗠𝗮𝗶𝗻 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 𝗮𝗻𝗱 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:• Successfully supported the implementation of the IT Risk Management Framework, ensuring alignment with Group Risk Framework, leading to a more robust risk culture within the organization.• Reviewed and refined Key Risk Indicators (KRIs) to align with the NIST framework, resulting in improved risk visibility and the proactive management of potential threats.• Partnered effectively with cross-functional technical teams to define and report on risk controls and indicators, facilitating an increase in alignment between business objectives and risk management strategies.• Maintained a comprehensive overview of technology audit actions, achieving a 95% on-time completion rate for follow-up actions, significantly enhancing accountability across departments.• Diligently tracked audit actions across Information Security & Operational Resilience, IT, Systems Development, and Change Delivery, leading to timely reporting and a reduction in unresolved issues.• Provided expert guidance to IT colleagues on risk assessment and mitigation strategies, leading to an improvement in effective control implementations across the department.• Led the preparation and submission of necessary regulatory documentation, ensuring compliance and alignment with Line 1b requirements, effectively reducing regulatory discrepancies.• Streamlined responses to internal and external assurance exercises.• Supported the advancement of technology business continuity and disaster recovery protocols, demonstrating tested resilience in both simulated and real scenarios, thereby reducing recovery time objectives (RTO).• Compiled and presented risk-related management information to management and Board level, fostering informed decision-making and strategic risk oversight.• Maintained and updated the IT risk register, ensuring timely follow-up on actions, which contributed to a dynamic and responsive risk management process.

United Kingdom

𝗠𝗮𝗶𝗻 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 𝗮𝗻𝗱 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:• Successfully resolved escalated support tickets with an average resolution time of 30% faster than departmental targets, enhancing customer satisfaction and reducing backlog.• Collaborated with cross-functional support teams to identify and implement immediate fixes for common issues, streamlining the process for the Service Desk and reducing repeat tickets.• Proactively monitored and analyzed business services using diagnostic tools, identifying and resolving potential issues before they affected operations, resulting in a reduction in downtime.• Assisted in managing major incidents, coordinating across teams to ensure swift resolution and effective communication, thereby minimizing operational impact.• Provided expert support for cloud telephony solutions (8x8), contributing to an increase in call quality and user satisfaction.• Diagnosed and resolved complex client-side VPN issues, improving remote worker access and enhancing overall productivity for end-users.• Managed and supported Microsoft 365 applications, including Exchange, SharePoint, OneDrive, and Multi-Factor Authentication (MFA), ensuring system availability and security for over 500 users.• Maintained Active Directory environments, effectively managing group policies, security groups, and organizational units (OUs), leading to improved user management and security compliance.• Cultivated strong relationships with third-party service providers to enhance service delivery and ensure seamless integration of services.• Troubleshot and resolved complex LAN, DHCP, and DNS issues, enhancing network stability and user connectivity across the organization.• Authored and contributed to knowledge base documentation, creating user-friendly guides that empowered first and second line support teams and reduced onboarding time for new staff.

Harare

𝗠𝗮𝗶𝗻 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 𝗮𝗻𝗱 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:• Championed best practices for application security, significantly reducing vulnerabilities within the environment.• Configured and implemented user administration group policies, enhancing user access control and improving security compliance.• Led the successful deployment and management of network systems, resulting in a 25% increase in network efficiency and reliability.• Conducted in-depth analyses of database management systems and network performance, delivering actionable insights that optimized operational effectiveness.• Configured and managed firewalls (Checkpoint), enforcing robust security protocols that mitigated potential threats.• Ensured all user machines operated on the latest operating systems through systematic updates and patch management, enhancing overall system performance and security.• Promptly responded to and successfully mitigated over 50 cyber security incidents, maintaining data integrity and minimizing operational disruption.• Administered the McAfee EPO antivirus system, overseeing the deployment of updates and monitoring for threats, which improved endpoint protection standards.• Developed and implemented disaster recovery plans and business continuity strategies, ensuring organizational resilience in the event of IT disruptions.• Managed a virtualized server infrastructure, optimizing resource allocation and reducing operational costs through virtualization technologies.

Harare Zimbabwe

𝗠𝗮𝗶𝗻 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 𝗮𝗻𝗱 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:• Designed, developed, and tested programs for SAP modules and functions using the ABAP programming language, leading to a 30% improvement in system performance.• Created specialized reports for SAP modules, optimizing data retrieval processes and reducing reporting time by 25%.• Developed and maintained user-friendly forms and screens for SAP modules utilizing SAPscript and Smart Forms that enhanced user experience and satisfaction.• Played a pivotal role in the successful implementation of the SAP system for the Rural Electrification Agency (REA), specifically spearheading the development and deployment of the Portal module.• Led the design and implementation of the SAP Portal module for REA, resulting in improved stakeholder engagement and an increase in operational efficiency through streamlined processes and enhanced data accessibility.• Successfully implemented the SAP Portal for the ZERA, providing a user-friendly interface that facilitated real-time data sharing and collaboration across teams.• Managed and optimized the MS SQL Server database, improving query performance and ensuring data integrity through regular audits.• Streamlined access control configurations, resulting in enhanced data security and compliance with regulatory requirements.• Configured and maintained SAP role-based security and user management systems, allowing for efficient user provisioning and authorization management.• Collaborated in an Agile Development Process, ensuring timely delivery of project milestones and actively participating in retrospectives to drive continuous improvement.• Conducted thorough testing and debugging of SAP applications, contributing to a 20% reduction in post-deployment issues and enhancing system reliability.• Participated in the design and implementation of system upgrades, ensuring minimal disruption to business operations and enhancing overall system capabilities.

𝗠𝗮𝗶𝗻 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 𝗮𝗻𝗱 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:• Successfully led the implementation of McAfee antivirus across the organization, enhancing the company's security posture and reducing malware incidents.• Conducted comprehensive penetration testing that identified critical vulnerabilities, resulting in the remediation of high-risk areas and strengthening the overall security framework.• Streamlined the patch management process, achieving over 95% compliance with critical and security patches across the network within three months.• Developed and maintained detailed documentation for security protocols, incident response procedures, and user access controls, enhancing knowledge sharing and compliance across teams.• Overhauled the DNS proxy monitoring system, significantly improving threat detection capabilities and reducing response times to potential security incidents.• Managed the security of a Microsoft Windows 2012 environment, including the administration and maintenance of MS Exchange and SharePoint, ensuring high availability and data integrity.• Initiated and led a project to implement a two-factor authentication system for remote access, significantly reducing the risk of unauthorized access to corporate resources.• Actively participated in the development and execution of the company's disaster recovery and business continuity plans, ensuring operational resilience against cyber threats.