1. Tender Process: Experienced in both e-GP and manual tender process from document preparation to technical specifications.2. Project Surveys: Conduct surveys for various projects, including CCTV surveillance, access control, and networking systems.3. Project Management: Adept at monitoring projects, managing teams, and ensuring projects are completed successfully.4. Communication Skills: Excel in effectively communicating with customers, which is essential for providing excellent service.5. Customer Support: Assess customer needs, provide product information, and handle complaints efficiently.6. Complaint Resolution: Address customer complaints promptly, ensuring their satisfaction.7. Data Analysis and Reporting: Analyze customer service data to compile comprehensive reports for management.8. After-sales Service: Follow up on after-sales service emails and ensure timely responses to customers.9. Information Accuracy: Provide accurate information to customers, enhancing their experience.10. Event Coordination: Oversee the organization of management meetings and conferences, ensuring smooth arrangements and follow-up.11. Budgeting and Procurement: Create budgets and handle purchase requisitions for IT-related materials.12. Reporting: Report daily activities to relevant authorities, ensuring transparency and accountability.

1. Quotation Processes: Proficient in preparing tender and quotation documents, including schedules, BOQ, and Technical Specifications, ensuring accuracy and completeness in every detail.2. Site Surveys: Conducts thorough site surveys for projects involving CCTV surveillance, time attendance systems, access control, IP PABX, video door phones, intercoms, and other related equipment, tailoring solutions to meet specific client requirements.3. Customer Service: With a strong focus on excellence, Excels in providing top-notch customer service, ensuring clients receive prompt and effective support at every touch point.4. Multichannel Support: Ensures seamless customer support through various channels, including phone, email, remote access, and physical presence, adapting to the needs and preferences of each client.5. Technical Troubleshooting: Demonstrates exceptional problem-solving skills, capable of researching and resolving software and hardware issues efficiently, enhancing overall customer satisfaction.6. Product Supply and Installation: Oversees the supply, installation, and troubleshooting of a wide range of products, including CCTV systems (both analog and IP), access control systems, archways, PABX systems, video door phones, intercoms.

1. Quotation processes, including the preparation of tender/quotation documents, schedules, BOQ, and Technical Specifications. 2. Site survey of projects for CCTV surveillance, time attendance, access control, IP PABX, video door phones, intercoms etc. as required. 3. I have experience providing Excellent at customer service. 4. Ensure Customer Support over Phone, Email, Remote Access or Physical Presence if required. 5. I am able to research and solve for software and hardware problems. 6. Supply, installation and troubleshooting of all products such as CCTV (Analog, IP), Access Control, Archway, PABX, Video Door Phone, Intercom etc. to partners, banks, multinational companies, national companies, corporate offices and other offices. Related software including troubleshooting.

Quotation and Documentation: Prepare comprehensive quotation documents, schedules, Bills of Quantities (BOQ), and Technical Specifications for clients.Site Surveys and Assessments: Conduct thorough site surveys for various security and communication systems, including CCTV surveillance, time attendance, access control, IP PABX, video door phones, and intercoms.Exceptional Customer Service: Provide outstanding customer service, ensuring prompt and effective resolution of client queries and concerns.Multi-Channel Customer Support: Offer customer support through various channels, including phone, email, remote access, and on-site visits as needed.Technical Troubleshooting: Research and resolve software and hardware problems efficiently, ensuring minimal downtime and maximum system uptime.Installation, Configuration, and Troubleshooting: Supply, install, and troubleshoot a range of products, including CCTV (analog and IP), access control, archway, PABX, video door phones, and intercoms, for partners, banks, multinational companies, national companies, corporate offices, and other organizations. Additionally, provide troubleshooting support for related software applications.

Supply, install, and troubleshoot computer systems, printers, and Uninterruptible Power Supplies (UPS) for various clients, including banks, offices, factories, and corporate offices.