Mohd Roqib Bin Mohamad Jamil Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Lead a group of team leaders for a multiple campaign to achieve all deliverables based on campaign requirement. task of team manager are include:1. Team leadership - Lead, motivate, guide and develop team to deliver high performance based on campaign target & requirement.2. Performance Managements - Track and assess individual and team performance through KPIs such as sales performance, average handling time, customer satisfaction scores, and adherence to schedules.3. Coaching… Show more Lead a group of team leaders for a multiple campaign to achieve all deliverables based on campaign requirement. task of team manager are include:1. Team leadership - Lead, motivate, guide and develop team to deliver high performance based on campaign target & requirement.2. Performance Managements - Track and assess individual and team performance through KPIs such as sales performance, average handling time, customer satisfaction scores, and adherence to schedules.3. Coaching and Development - Provide ongoing training, feedback, and development opportunities to enhance team skills and performance.4. Resource Management - Manage shift scheduling, ensuring adequate staffing levels to meet service demand while maintaining efficiency.5. Reporting - Prepare and present performance reports and insights to upper management, identifying trends and areas for improvement.6. Process Improvement - Implement and optimize processes to enhance efficiency, reduce costs, and improve customer service quality.7. Collaboration - Work closely with other departments (e.g., HR, IT, sales) to address cross-functional issues and ensure seamless customer service operations. Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

1. Assist team manager in managing campaign and sales performances.2. Guide and coach people in product, soft skills, sales pitch, and disciplinary.3. Daily performance monitoring to ensure maximum achievement.4. Conduct a campaign/sales analysis to identify required improvement.5. Laise with Quality team to ensure high quality in call provided toward customer.6. Perform any adhoc task to assist team manager ensure operation going smoothly.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

1. Promotes TM product and attend to sales enquiries2. Formulate respond and provide excellent customer services toward customer.3. Provide accurate information/solution/services with telephone courtesy

Master Of Business Administration - Mba, Business Administration And Management, General

GPA 3.48

Matrikulasi, Physical Sciences, Cgpa 2.42

Activities and Societies: Sepak Takraw Club - members Karnival Kokurikulum - Committee members

Spm, Biology, General, 3 1A. 2 2A, 1 3B, 3 4B, 1 5C

Activities and Societies: School Prefect - Treasurer Audio Visual Unit - Member Malaysian Military Cadet Corporation - Platoon leader.