Marcus Roque Email & Phone Number

São Paulo, SP, BR

• Manage a global portfolio of accounts, driving growth and development across diverse markets.
• Conduct regular client check-ins to assess needs, address concerns, and deliver tailored solutions.
• Proactively resolve client issues, ensuring a high level of customer satisfaction.
• Share insights from client interactions to influence product and service enhancements.
• Navigate the complexities of international markets, building strong relationships with partners of varying sizes.

• Manage Private Equity administration and cap table operations using Carta, AngelList, Capdesk and Shareworks' software.
• Build and maintain strong customer relationships, serving as their primary contact for all assistance needs.
• Identify upsell opportunities while guiding customers through platform operations, ensuring they maximize productivity and utilize all features effectively.

Rio De Janeiro, Brazil

• Achieved successful onboarding of small, mid-sized, and large customers to the SaaS platform by efficiently restructuring and migrating extensive datasets.
• Met and exceeded target metrics for go-live and customer satisfaction through effective project management skills.
• Enhanced overall customer experience for C-Corp and LLC clients by fostering collaboration between Sales and Support teams.

Rio De Janeiro, Brasil

• Designated for temporary relocation to Bengalore and Singapore for training and development of new hires on the platform and assistance to local leadership and executive team following acquisition events.
• Onboarding new SMB, Mid-market and Enterprise customers to the platform (SaaS) by restructuring and migrating large data set into the platform.
• Provided enablement opportunities to customers, guiding them through platform operations to ensure they can effectively utilize all features and maximize their productivity.

Rio De Janeiro, Brasil

• Successfully onboarded new clients to the platform (SaaS) by efficiently restructuring and migrating large datasets onto the system.
• Conducted comprehensive client meetings to elucidate the onboarding process and intricacies of the platform's functionality.
• Proficiently managed data and nurtured relationships across multiple client accounts within specified timelines.
• Collaborated closely with Sales and Support teams to enhance the overall experience for C-Corp and LLC clients.

Rio De Janeiro, Brasil

• Orchestrated seamless on and offshore medical emergency responses, ensuring swift and effective actions.
• Executed daily Customer Service Executive tasks including assistance, referral support, and resolution of issues to uphold exceptional service standards.
• Spearheaded the development of Medical Emergency Response Plans tailored for energy companies operating in Latin America.

Rio De Janeiro E Região, Brasil

• Streamlined technical trade obstacles for Korean investors by conducting thorough market research on energy efficiency and analyzing regulatory policies.
• Explored conformity assessments and certification systems to bolster the promotion of Korean products across Latin America.
• Fostered strong relationships with Brazilian authorities and regulatory bodies, including Inmetro and Anvisa, serving as a pivotal interface for KTR in Latin America.

Rio De Janeiro E Região, Brasil

• Orchestrated seamless crew change logistics for company vessels, ensuring all necessary documentation for expats was meticulously handled.
• Maintained meticulous oversight of budgeting and supplier expenses utilizing SAP, optimizing financial efficiency.
• Spearheaded comprehensive training sessions for the team on SAP ERP, Sharepoint, and Lean tools, fostering skill development and operational excellence.

Rio De Janeiro E Região, Brasil

• Developed, organized, planned, followed up the execution of personal logistics for professional training in Brazilian institutions in compliance with final client's contracts.

Rio De Janeiro E Região, Brasil

• Monitored import and export processes for clients in the giant haul truck tire market.
• Managed billing and packing list procedures, and issuance for final clients in Latin America from USA and Spain factories.
• Coordinated with logistics teams to ensure timely delivery and compliance with international trade regulations.
• Conducted market research to identify new opportunities and optimize trade strategies.

International Relations, International Relations

Project Management