Rorey Jones Email & Phone Number

Stockholm, Stockholm County, SE

Stockholm, Stockholm County, SE

Stockholm, Stockholm County, SE

Manage a task force of customer support managers for Spotify's hardware team. Responsibilities included writing of user manuals, design of quick guides, product management of an internal device management portal, and the development of all advisor workflows, articles and processes. We also managed a campaign of educational emails and the development.

Stockholm, Stockholm County, SE

Managed a global team of community managers in Spotify social media support organization. Our responsibilities included ownership of a 3rd party forum platform containing of hundreds of thousands of our most engaged customers, an incentives program for Spotify's power users and several beta programs. We crowdsourced thousands of customer service responses.

Stockholm, Stockholm County, SE

First line technical customer support agent.

Managed accounts of customers seeking printed and promotional materials. We provided creative solutions to small to mid-sized firms in the greater Atlanta area seeking to grow their business. I was web administrator multiple web stores for our customers, performed the majority of customer services activities, and managed the social media activity for the.

Atlanta, GA, US

Maintained the Munson website using Word Press web design program. Performed and compiled business research data for the Marketing chairman. Coordinated web marketing efforts in cooperation with the IT chairman.

Bachelor, Business Administration; Marketing And Management

Master, International Business