Roberto Rocha Email & Phone Number

São Paulo Area, Brazil

Operation leader of a multidisciplinary team (Windows, Unix, Virtualization, Middleware, Storage,Backup and Field Services) and project implementation with more than 13000 devices. managingservice teams in IT infrastructure, promoting a team environment that enables theCareer development and evolution, responsible for attic and professional planningoperational management, P&L financial management, ITSM operational management, KPIs and SLAs.Implementation of processes and execution tools for automation, stabilization productivityoperational, cost reduction and efficiency, quality in the provision of services and customer satisfaction. Support, definition and approval of solutions and technical proposals.

Sao Bernardo Do Campo

Multi Capability Manager leading a group working with Windows, Unix, Stogare and Bur platform and general virtualization responsible of hosting operation in 27 different clients.Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure, and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition/transformation efforts. Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements. Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)). Manages the technical/service relationship between HP and the customer, and between HP and subcontractors/vendors. Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager.Delivery Manager) to retain customers and build the business. ITO Service Delivery work is generally performed remotely from an HP facility, but may be performed at the customer’s location when required/justified.Strong experience in IT infrastructure, including critical environments, Wintel and Virtualization aligned to business strategy.Experience in applying practices and continuous improvement processes, methodologies and policies as ITSM, SCRUM, ITIL, Cobit, LSS, PMI and quality policies;Strong experience in process automation, consolidation and restructuring of environments and IT departments enabling modernization and sustainable growth;

College Teacher - Quantitative Management of Quality (Lean Six Sigma) and Hardware and Operacional System Architecture.

Responsible for the Quality Management Processes, Projects Soluctions Approver, Black Belt infrastructure engineering team certified in 2010, acting as instructor Green Belt courses, mentor other Green Belts in training.

Responsible for Wintel Infrastructure Operation (Windows, VMware and Sap), Web (WebShere, BEA, etc.) and Messaging (Exchange and Lotus Notes) clients such as Vale, Telefonica, Editora Abril, Braskem and etc, leading a team of more than 50 people, ensuring SLA (using ITIL) and quality in the delivery of services to our customers.Led transition and transformation projects of new customers as well as internal projects to reduce incidents and workload transfer to Argentina.

Support Analyst implement projects (DCC - EBI)

Support Analyst (Windows)Support Analyst (AS 400)Computer Operator (Mainframe / AS 400)

Business Administration Mba, Small Business Administration/Management

Bachelor Of System Analisis, System Analysis