Roberto Rocha Email and Phone Number
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Roberto Rocha personal email
30 years of experience in IT market with large experience in operation and projects.Leading service teams in IT infrastructure and promoting a team environment that enables career development in IT, responsible for tactical and operational planning, financial management, operational management including KPIs and SLAs through teams in Brazil and India, implementation of processes and tools focused on automation, productivity, operational stabilization, cost and efficiency reduction, quality of service delivery as well as customer satisfaction, definition and approval of technical solutions and proposals, as well as implementation of the new generation of the IT service delivery model based on, cloud and robotization of automated processes.Since Jan 2020 as Business Operations Senior Manager, Level 6, IT Operations professionals support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements.Jan 2020 - April 2018 responsible of ITO capabilities Operation for Vale account.Set 2011 - April 2018 with MRH Wintel & Virtualization Capability Manager, responsible of leverage (27) clients, management of teams responsible for conceptualizing, designing, developing, deploying and optimizing infrastructure projects leading to the implementation of simultaneous projects and the integration of personnel from different areas.Leadership of survey teams (Due Dilligende) for absorption and new clients and projects. 2008 - 2011 I've been responsible for Quality and Process in Integration Engineering team, checking all projects in peer reviews to guarantee the quality process, avoid technical issues and working to reduce costs.2002 - 2008 I've been responsible of Wintel and Web supervisor in specific clients.Since 2007 in Lean Six Sigma:LSS Black Belt Certified- Reduce Penalties in TAM Client (2008)- Reduce IE Engineer Solution cycle time. (2008)DPP Improvement (Server Stand-Up) reducing cycle time (2009/2010)Specialties: I have expertise in specialized areas : ITSM, SCRUM, Microsoft Windows, Microsoft Cluster, IIS, Virtualization (VMWare), Cloud infrastructure OCI (certified) and AWS (certified) - HW/SW, network, database, PMI and Lean Six Sigma Green and Black Belt (certified).
Accenture Brasil
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Senior Manager, Data Center LeaderAccenture Brasil Jan 2020 - PresentSão Paulo Area, BrazilOperation leader of a multidisciplinary team (Windows, Unix, Virtualization, Middleware, Storage,Backup and Field Services) and project implementation with more than 13000 devices. managingservice teams in IT infrastructure, promoting a team environment that enables theCareer development and evolution, responsible for attic and professional planningoperational management, P&L financial management, ITSM operational management, KPIs and SLAs.Implementation of processes and execution tools for automation, stabilization productivityoperational, cost reduction and efficiency, quality in the provision of services and customer satisfaction. Support, definition and approval of solutions and technical proposals.
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It Operations ManagerDxc Technology Sep 2011 - Jan 2020Sao Bernardo Do CampoMulti Capability Manager leading a group working with Windows, Unix, Stogare and Bur platform and general virtualization responsible of hosting operation in 27 different clients.Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure, and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition/transformation efforts. Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements. Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)). Manages the technical/service relationship between HP and the customer, and between HP and subcontractors/vendors. Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager.Delivery Manager) to retain customers and build the business. ITO Service Delivery work is generally performed remotely from an HP facility, but may be performed at the customer’s location when required/justified.Strong experience in IT infrastructure, including critical environments, Wintel and Virtualization aligned to business strategy.Experience in applying practices and continuous improvement processes, methodologies and policies as ITSM, SCRUM, ITIL, Cobit, LSS, PMI and quality policies;Strong experience in process automation, consolidation and restructuring of environments and IT departments enabling modernization and sustainable growth; -
College TeacherUscs Univ Mun São Caetano Do Sul Mar 2010 - Dec 2017College Teacher - Quantitative Management of Quality (Lean Six Sigma) and Hardware and Operacional System Architecture. -
Systems ArchitectEds Eletronic Data Systems Sep 2007 - Sep 2011Responsible for the Quality Management Processes, Projects Soluctions Approver, Black Belt infrastructure engineering team certified in 2010, acting as instructor Green Belt courses, mentor other Green Belts in training. -
Infrastructure Specialist - SupervisorEds Eletronic Data Systems Dec 2003 - Sep 2007Responsible for Wintel Infrastructure Operation (Windows, VMware and Sap), Web (WebShere, BEA, etc.) and Messaging (Exchange and Lotus Notes) clients such as Vale, Telefonica, Editora Abril, Braskem and etc, leading a team of more than 50 people, ensuring SLA (using ITIL) and quality in the delivery of services to our customers.Led transition and transformation projects of new customers as well as internal projects to reduce incidents and workload transfer to Argentina.
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Support AnalystUnibanco May 1999 - Dec 2000Support Analyst implement projects (DCC - EBI) -
Computer OperatorSony 1992 - 1999Support Analyst (Windows)Support Analyst (AS 400)Computer Operator (Mainframe / AS 400)
Roberto Rocha Skills
Roberto Rocha Education Details
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FaccampSmall Business Administration/Management -
System Analysis
Frequently Asked Questions about Roberto Rocha
What company does Roberto Rocha work for?
Roberto Rocha works for Accenture Brasil
What is Roberto Rocha's role at the current company?
Roberto Rocha's current role is Senior Manager, Data Center Leader (OS, Middleware, Backup, Storage and Field Service ) at Accenture | ITIL | AWS | AZURE | SRE.
What is Roberto Rocha's email address?
Roberto Rocha's email address is roberto.rocha@hp.com
What schools did Roberto Rocha attend?
Roberto Rocha attended Faccamp, Universidade Paulista / Unip.
What are some of Roberto Rocha's interests?
Roberto Rocha has interest in Science And Technology, Children, Education.
What skills is Roberto Rocha known for?
Roberto Rocha has skills like Itil, Six Sigma, Virtualization, Vmware, It Service Management, It Outsourcing, Cloud Computing, It Management, Pmi, Service Delivery, Windows Server, Data Center.
Not the Roberto Rocha you were looking for?
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Roberto Rocha
Joint Venture Accounting Manager | Mba In Project Management | Lean Seis Sigma Yellow BeltRio De Janeiro, Rj3opog.com.br, gmail.com, 3rpetroleum.com.br1 5521214XXXXX
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Roberto Souza
Developer | Back-End | Java | Spring | Php | Ti Manager|Css3| Html5 | Css3Belo Horizonte, Mg -
1citi.com -
Roberto R.
Ph.D. Candidate | Researcher Assistant At Fgv Eaesp | 2023 Artificial Intelligence Internship Data H ProgramSão Paulo, Sp1uni-muenster.de -
Roberto Rocha
Porto Alegre, Rs
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