Manage operations and business development of Chicago by strategizing with the c-suite. Oversee operational teams for staffing, scheduling, and customer service in New York.Increased overall staff by 18% with long term hires resulting in a 50% growth in sales for Chicago and 17% growth in New York.Created SOPs for customer service and field services teams.Coached customer team which raised positive customer survey scores by 7 points.Streamlined new employee onboarding by switching paperwork over to a fully digital platform.Decreased supply budget 34% employee usage and procurement management.Prepared monthly reports to c-suite, summarizing operational performance, challenges, and opportunities for improvement.

Directed store operations with a management team of 9 to attain store and business development goals with a keen focus on compliance with the company's corporate social responsibilities.Led district in highest sales improvement over last year by 23%.Created a development plan that filled 6 new leadership positions for the east coast.Trained all stock employees for optimal product processing procedures improving KPIs by 17%.

Drove sales and offered full operational management of NYC location. Expanded national customer base by developing and implementing successful marketing strategies. Responsible for sales and operations of NYC store front, and sales for midwest wholesale clients.Marketing strategist to reach a broader consumer base using social media.Gathered and analyzed data to report to the executive team for use in marketing and operations.