Chia Hung Email & Phone Number

Taipei City, Taiwan

● English to Traditional Chinese Subtitle Translation- Subtitle Translation for Films and TV Shows: Utilized subtitle software (Aegisub, Subtitle Edit, etc.) to translate subtitles for various videos, including movies, comedy series, documentaries, and TV shows, ensuring accuracy, natural fluency, and cultural relevance for target audiences.- Online Video Content Translation: Assisted online media platforms in translating video content into different languages to expand audience bases and reach global viewers.- Online Educational Material Translation: Translated subtitles for online educational courses.● Subtitle/Translation Formatting and Quality Control- Ensured subtitle timing, word count, and punctuation formatting met client requirements, and proofread to ensure the highest quality.- Collaborated with clients to resolve any translation content and style issues to ensure optimal translation results.- Delivered high-quality subtitle files on time, actively engaged in tracking and client feedback to improve workflows and enhance customer satisfaction.A Normal Week:- Translated/Reviewed 7000-10000 subtitle lines.- Delivered 5-10 finalized subtitle files and revised translations based on feedback.- Collaborated with 3-5 translation/localization project managers.

Taipei City, Taiwan

● Running email & telephone support operations in English via Zendesk, and responding to support tickets from teachers & schools admins for a SaaS product使用 Zendesk 為公司 SaaS 產品提供客戶服務，以英語為主回覆客戶電子郵件、接聽客服電話，即時支援客戶操作平台，並回應來自學校教師和行政單位的 Tickets● Supporting customers from EMEA/US/Asia regions on rotating shifts輪班支援 EMEA／美國／亞洲地區客戶，熟悉與不同時區客戶和同事協作● Providing customers with alternative solutions to achieve their Jobs-to-be-Done with excellent product knowledge迅速熟悉公司產品，為客戶提供客製化替代方案，以滿足客戶需求● Writing comprehensible help centre articles/guides to outline the navigation on the UI and enhance user experiences撰寫簡單易懂 Help Centre Articles，詳解 UI 操作，為用戶體驗加分，並節省客服回覆時間、人力成本● Facilitating tailored one-to-one online training sessions for new customers on account set-up, or how to best use a specific feature為新客戶提供量身定作一對一線上教學，例：帳戶設置、平台架設、如何最佳利用平台⋯⋯等● Providing Quality Assurance (QA) testing for new feature deploys為新功能部署，以客服部門觀點進行 QA 測試，提供更接近用戶觀點的意見● Providing the appropriate level of escalation to the Product team via JIRA, keeping a record of the escalation trends to avoid future issues of the same nature及時透過 JIRA 將 Issue 上報至產品團隊，並記錄回報內容，避免未來出現相同性質問題

Taipei City, Taiwan

I lead project teams to ensure the seamless deployment of smart speaker systems within hotel rooms, enhancing guest experiences with a tech-savvy concierge service. ● Kickstarting Projects EffectivelyResponsible for organizing kickoff meetings that set the stage for projects, detailing schedules, goals, and individual responsibilities to ensure that both our clients and team have a the same vision of the project, enabling a seamless start and execution.● Software Implementation and Smart Speaker Deployment Project ManagementLeading a project team in launching software and deploying smart speakers by crafting a shared project schedule to align with customer needs and expectations.Regularly tracking our deployment progress, addressing any delays proactively with solutions to keep the project on track.● English Communication with International ClientsLeading international project teams and liaising with globally recognized hotel brands in English, through emails, calls, and video meetings, to facilitate the smooth installation of our smart speakers.● Team Coordination and SupportWorking closely with sales and customer success to translate customer requirements into actionable tasks for our technical and engineering teams, ensuring a flawless project delivery.