Rory Johnson Email & Phone Number

Sydney, New South Wales, Australia

Develop, manage and prioritise the product backlog and product roadmap over the full product lifecycle. Conduct user research and consult with stakeholders to understand, negotiate and balance the needs of all users.Embrace and champion user-centric design and delivery within our project team and the wider Department. Lead, develop and empower cross functional agile teams to work productively and independently.Raise, track and manage risks and issues related to product delivery. Be decisive when scoping iterative slices of functionality to deliver maximum user value in the shortest time.

Review business data / information requirements to support the management and operation of the Department’s ICT teaching and learning activities. The role contributes technical and thought leadership to the development, implementation and ongoing support of systems and tools to meet end user requirements. The role contributes to a high performance team environment, provides excellent customer service and enables continual service improvement practices.

Coordinate the provision of advice and support for information management processes within the Schools Operations and Performance Division. Oversee the development and maintenance of information databases and integrity of content throughout the information lifecycle of each phase of the Division's operations.

Assess customer support software options. Manage and complete the implementation of customer support software (Freshdesk) including end-user and internal knowledgebase creation.Technical consultant for HTML5 website design and development.Relationship management between IT operational support teams and Premier's Reading Challenge team. Recommend and implement support process improvements. Investigate and resolve complex user enquiries. Create, maintain and enhance documentation processes. Design and implement webforms in Drupal.Assist with recruitment processes including defining interview questions, candidate assessments and refining position descriptions.

Managing and leading a team in applications development, support and maintenance activities including team building, leadership, coaching, mentoring, training and delegation.Maintaining system performance, investigate and resolve system incidents and data anomalies in enterprise scale application systems.Negotiate/mediate with key stakeholders, clients and staff at all levels and prioritise support and change requests through a consultative process.

Resource management of the Control Centre and Editorial Systems teams.Recruit technical staff for operational and development work.Staff development, performance appraisals and performance management.Internal stakeholder relationship management across the Asia Pacific business.Project management reporting to internal stakeholders and project sponsors.Relationship management with US business regarding reliability, availability, performance and usage metrics for the Pacific online platforms.Incident management and communication to managers and stakeholders.First level support for the online and hardcopy publishing processes.Second level customer support of the major online product for Australia and New Zealand.Identify and lobby for process improvements in operational workflows.Monitor KPIs and ensure Service Level Agreement (SLA) adherence.Review and prioritise change requests.Collate and report on reliability, availability, performance and usage of online platform to management, sales and marketing groups.Local release coordination of the LexisNexis global online platform ensuring local stakeholder involvement, coordination of local testing work and communication with global project management.

Technical lead responsible for stakeholder management, communications, user acceptance testing and external resource management.Develop, maintain and document online publishing processes.Identify and lobby for process improvements in the operational support duties of the team.Provide high and low level sizing of work required for projects including requirements gathering and technical assessments.Provide succinct clear reporting on incidents including preventative strategies.Author change request documents for submission to the Change Control Board for prioritization and resource allocation.Prioritisation of support and development requests according to business priorities.Define and develop the Content Engineering coaching program.Provide guidance and mentoring for fellow team members.Assist in the definition of team coding standards and knowledge transfer template.

Sydney, New South Wales, Australia

Develop, maintain and document online publishing processes.Coach and mentor analyst programmers.Support queue management.Aid in the development of Configuration Management procedures.Documentation of operational and development work.

Bachelor Of Science (Honours), Maths And Computer Science

Graduate Diploma Of Teaching, Secondary Education