Hello! I am Rory, I am an accomplished and results-driven professional with hands-on experience overseeing customer success management operations for high-growth organizations. I am skilled in developing and managing new products to attain greater margins and higher profitability.A few of my credentials include…✯ Strategic Planning & Implementation✯ Customer Satisfaction & Retention✯ Revenue Growth Optimization✯ Customer Relationship Management✯ Regulatory Compliance✯ Process Improvement✯ Problem Identification & ResolutionI excel at building and maintaining professional relationships with customers and stakeholders to achieve corporate objectives. I have ability to oversee customer success teams to enhance customer service strategies; innovate new processes; and manage overall functionality to maximize customer retention and growth.I have capability to analyze and resolve complaints; develop and implement new procedures; and plan and execute customer retention tactics. I possess excellent communication, organizational, analytical, and leadership skills. I am a bilingual with operational command over English and Spanish. I am proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.I have ability to oversee customer success teams for enhancing customer service strategies, innovating new processes, and managing overall functionality to maximize customer retention and growth. My additional talents in communication, creative development, and problem-solving position me to make a significant contribution to your organization. Contact me today via private message, call on 513-255-4594, or email me at perlman.rory@gmail.com.