• Reception Duties, including meeting & greeting clients & corporate visitors, manning a busy telephone line and monitoring email inboxes for the Central Support Office. A professional but friendly telephone manner essential.• Overseeing National Police Clearance/Checks for all RAAFA staff throughout Western Australia. Steps involved detailed below.o Writing to existing staff prior to current clearance expiringo Supporting recruitment/HR in contacting new applicants and ensuring check is completedo Advising HR/Recruitment & Payroll of National Police Clearances receivedo Maintaining and updating log of all staff and current status of clearance – dates etc.o Cross checking and liaising with accounts payable to ensure all checks are paid for.• Assisting HR/Recruitment with paperwork and contacting applicants to update as regards progression of applications. Also responsible for all paper work from unsuccessful applicants for all RAAFA WA sites.• Also assisting HR/Recruitment by overseeing reference checks; contacting referees and ensuring that we had two satisfactory replacements in place for all prospective employees before handing back over to our talent acquisition partner.• Arranging new applicant interviews at all RAAFA WA Estates and follow up with Facility/Estate Managers and Recruitment.• Arranging catering and setting up for Executive meetings and events hosted at RAAFA’s training centre and head office.• Booking and scheduling\rescheduling of appointments and rooms. General office maintenance and business support.

• Reception Duties, including meeting & greeting clients, manning a busy telephone line and monitoring email inboxes for the respective centres. A professional but friendly & sensitive approach required at all times due to the nature of the services provided by the organisation. • Overseeing centre intake (using e-health platform MMEX): managing waiting times, waiting lists and client numbers. • Maintaining client records (again using MMEX); ensuring Medicare information, personal details, contact details and next of kin details are recorded and updated as required. • Booking and scheduling\rescheduling of appointments. Managing calendars of staff counsellors, clinical psychologists and centre management as well as room bookings for two separate locations. • Medicare billing on behalf of private practitioners and monthly invoicing of said practitioners on behalf of headspace. • Arranging travel between headspace centres and headspace national office (hNO) in Melbourne (and other headspace centres), and other associated requirements for centre staff.• Travelling to hNO to assist with inductions for new intake of administrative and financial staff. • Office maintenance – filing, stock replenishment (stationary and promotional/educational materials), ensuring upkeep of reception area, meeting rooms and clinical rooms, ensuring confidentiality of all documents received. Other miscellaneous administration tasks.

• Administration of college’s construction and engineering campus (500+ students, trainees & apprentices)• Admissions (at beginning of academic year): o Liaising with heads of school to set class/group numbers for upcoming year o Opening and monitoring application channels – online & paper o Setting admission requirements, & overseeing receipt of exam results and ensuring deadlines are adhered to. o Organising, and hosting open days and induction days for perspective students. o Assisting in setting up class timetableso Ensuring all student documentation is completed, uploaded and filed (easily available for future departmental audits).o Assisting in the sourcing/organising of placements with local employers for the new intake of students. • Attendance Monitoring and Training Allowance payments o Monitoring attendance of assigned student groups on a day to day basiso Monitoring absences, including sick days, authorised absences, unauthorised absences and paid holiday leave. o Liaising with employers to ensure attendance as required on placement days.o Payment of weekly training allowance and associated expenses, including adjustments dependant upon attendance.o Responsible for weekly BACs payment of allowances and travel totalling $25,000 + per week, and higher figures for “double weeks” preceding holiday periods. o Filing all timesheets and documents relating to weekly payments, again ensuring they are ready for departmental audit. • Overseeing completion and uploading of all paperwork as required by the Department of Education for Northern Ireland. Essential in order for the college to receive the entitled funding for each student. • Monitoring disciplinary breaches by students and trainees, issuing warnings and suspensions as per departmental guidelines. Communicating accordingly with parents/guardians.• Reception duties, and handling telephone and email queries from parents, employers and when required local media.

• Providing frontline customer service on behalf of EE - the UK’s largest mobile network whilst ensuring various KPI targets were hit on an ongoing basis. • Handling billing and package queries, for both domestic and business customers. • “Sales through service” / “upselling” of other EE products and devices, which included working towards daily, weekly and monthly sales targets. Ensuring a certain percentage of all calls translated into sales.• Assisting with training of new teams, overseeing new advisors during their first weeks “on the phones”. • Fielding escalated “manager” calls and resolving them to minimise escalation.

• Providing technical support as well as on behalf of media and communications giant Sky as part of their Customer Solutions Team (CST). The team was established to deal with issues that first level technical support have failed to resolve. • Working with customers & clients who have had ongoing issues affecting phone and or broadband service. • Liaising with engineers in the field as regards required works and likely timeframes.• Acting as a point of contact for local authorities if digs or road closures required to resolve problems. • Remote systems based maintenance/testing of internet and telephone line• Compiling technical reports for management and engineering teams. • Scheduling, dispatching and organising engineers. • Promotion of Sky products, and “upselling” by making customers aware of what we could offer them and what was available to them – including broadband, T.V and mobile phone packages, additional devices and Sky media boxes.